Good choice of flooring, delivered on time as promised. A few boards damaged in transit but was able to complete job within the 10% wastage factor. Floorbay very quick to offer compensation without... See more
Company replied
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We recently renovated our kitchen and utility room and spent weeks comparing different flooring companies. Floorbay had the best choice and the prices were much better than the local stores. I ordered... See more
Company replied
Having been badly let down by two other suppliers we found Floorbay on-line and telephoned them them late on Monday afternoon. Mike was able to confirm straight away that they had the flooring we wan... See more
Company replied
Thanks to Mike who went the extra mile to solve our supply problems after being badly let down by 3 other suppliers .His product knowledge was unbelievable .Great service great price and next day deli... See more
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Company details
Written by the company
Luxury vinyl flooring ✅ Top brands for the best prices ✅ Our luxury vinyl flooring range includes Amtico, Luvanto, Karndean & Quick Step
Contact info
77 Park Lane Poynton , SK12 1RD, Cheshire , United Kingdom
- 01625 876387
- Sales@floorbay.co.uk
- floorbay.co.uk
4.5
Excellent
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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100% trustworthy
What a great company to do business with. I needed 43 boxes of invictus maximus dusk parquet and they couldn't have been more helpful, great communication, fast delivery, and when I realised I was a box short they had one to me the next day!!
Will definitely use them again 👍
6 February 2023
Unprompted review
Reply from Floorbay
Thank you for your feedback, so pleased you were happy with our service and got your extra box in time to finish your floor.
Great range of products at really…
Great range of products at really competitive prices. Salesman very helpful and knowledgeable…overall excellent experience and will defo go back to them in the future
27 January 2023
Unprompted review
Reply from Floorbay
We do try to offer a comprehensive range of flooring for all tastes and prices, glad you were happy with our prices and ranges on offer.
I have had a great experience with…
I have had a great experience with Floorbay.
Quick and reliable company with great customer service, especially from Richard.
1 November 2022
Unprompted review
Reply from Floorbay
With over 25 years experience in the industry Richard and his team have a wealth of knowledge and will always try to help , we are pleased you had a positive experience and thank you for your business.
Richard and his team are knowledgeable
Richard and his team are knowledgeable, polite and nothing is any trouble for them. Fantastic showroom with quality products. Have visited frequently over the years and have never been anything other than impressed.
8 February 2023
Unprompted review
Reply from Floorbay
Thank you for your continued support which is greatly appreciated and invaluable to all our staff.
Great company to work with
Great company to work with. Reliable and responsive. Very cost competitive
8 February 2023
Unprompted review
Reply from Floorbay
Keeping costs down is key to floorbay , we will endeavour to keep doing so in these difficult times of rising costs. Thank you for your business and glad you were happy with our service.
Great service!
Fantastic service! Enjoyable experience from start to finish, Staff were helpful and knowledgeable in helping me select and make sure I had the right amount. Delivery was fast and efficient, can't recommend enough will definitely be using again
8 February 2023
Unprompted review
Reply from Floorbay
We are happy to help anyone with estimating quantities of flooring and any other questions regarding your floor . Glad we could be of assistance and make your purchase easier.
Top class service
Everything about Richard his company and staff is first class
Never met him personally but always available with advice and service would highly recommend his company for resale and the end user customer
Lovely honest reliable top class
Market Place Flooring Wiltshire
8 February 2023
Unprompted review
Reply from Floorbay
Appreciate your kind comments, we do care about our customers and hopefully this comes across when dealing with Richard or any of the team. Your satisfaction is our priority and glad you were happy with your overall experience.
We have used Richard and Floorbay for…
We have used Richard and Floorbay for many years and find them very prompt and easy to deal with. They always make sure you are happy and everything runs smoothly.
8 February 2023
Unprompted review
Reply from Floorbay
Glad your experience was positive and thank you for your continued support of floorbay. We are aiming always for happy customers and providing amazing floors.
Well run family business who really…
Well run family business who really care providing a great service with a great price
1 November 2022
Unprompted review
Reply from Floorbay
Service and price is so important to our ethos, we are pleased you were happy with your experience.
We used Floorbay to purchase some LVT
We used Floorbay to purchase some LVT and I would highly recommend them. Richard and the team were incredibly helpful and friendly and their product knowledge is second to none. I would use floorbay again without hesitation.
28 January 2023
Unprompted review
Reply from Floorbay
Knowledge is key and being in the industry for over 25 years we can offer you our expertise and will help in any way we can . Thank you for your continued support.
I have used Floorbay regularly over the…
I have used Floorbay regularly over the past 3 years and always found the service excellent. The staff are friendly and always give great advice. Would never use anybody else when it comes to flooring.
8 February 2023
Unprompted review
Reply from Floorbay
Very pleased you had a good experience with floorbay and that you found us friendly and helpful. We will always aim to do our upmost for our customers to make buying a floor as stress free as possible.
Excellent
This is our third time in using Floorbay.
Always helpful nothing to much trouble.
Would definitely recommend
5 December 2022
Unprompted review
Reply from Floorbay
Dear Kate
Well thank you to you for being such a loyal customer. It really is appreciated.
I do hope we can maybe het to number 4 😊
Thank you again for your generous review.
With best wishes
Richard
Thanks to Richard and the team for all there help with selecting our Invictus LVT Herringbone flooring. …
Thanks to Richard and the team for providing our fantastic new Invictus Herringbone flooring, first class service and advice and an amazing range of products to fit any budget. We could not be happier.
7 March 2022
Unprompted review
Reply from Floorbay
Dear Mr Murray
The Invictus is a fantastic range. I am so pleased you are happy. Thank you for writing such a kind review. It’s much appreciated.
With best wishes
Richard
Person I spoke to very knowledgeable
Person I spoke to very knowledgeable, checked availability before I placed my order and delivered on the day they said it would be. Very easy and smooth process.
3 February 2023
Unprompted review
Reply from Floorbay
Dear Dawn
Thank you for your review. We are a smaller company but each person is a true flooring expert. And I remember you were in a hurry. So we will always check first to ensure we keep to our promises.
Thank you for the 5 star
With best wishes
Richard
I have been using this company for…
I have been using this company for about 15 years and recommend them to everybody who is looking for flooring.
Quick, reliable. knowledgeable, competitive, helpful, friendly and always ready to help out with any problems you might have. Always willing to go that extra mile for there customers. What more can I say.
5 stars all the way
25 January 2023
Unprompted review
Reply from Floorbay
Dear Mr Douglas
It certainly has been a long time. And we so much thank you for referring us to your clients on your projects. Let’s hope for another 15 years ~ or more 😊
With best wishes
Richard
I’ve bought many floors from floorbay…
I’ve bought many floors from floorbay and found them very good for service and fantastically priced too. I’ve found the staff helpful and friend. Many thanks
2 February 2023
Unprompted review
Reply from Floorbay
Hi Andy.
Thank you for your kind comments. It’s so refreshing that you keep returning and hopefully we will speak again soon for your next project.
All the staff get to read the reviews so thank you again.
With best wishes
Richard
I bought the flooring for my…
I bought the flooring for my kitchen,salesman really polite and he knew his stuff.Ordered on a Monday ,in my doorstep by Wednesday.perfect.I could no faulted.
2 January 2023
Unprompted review
Reply from Floorbay
Dear Victor
Thank you for writing such a kind review. I am so pleased you are happy with the overall service and I hope your floor looks stunning now it’s installed.
With best wishes
Richard
LVT products
I’ve used Floorbay many years for LVT, they have a great range of products at very competitive prices. I find the staff very helpful and knowledgeable and always deliver on time. I look forward to using your services many more times in the future.
7 February 2023
Unprompted review
Reply from Floorbay
Hi Gary
Thank you so much for your kind comments. I know you have had countless orders with us so it’s great to hear we are continuing to deliver high standards.
Look forward to your next project.
With best wishes
Richard
Happy customer
Recently had a stunning herringbone kitchen floor supplied by this company.
From ordering to installation everything ran smoothly.
11 December 2022
Unprompted review
Reply from Floorbay
Hi Mark
This is great to hear. I remember the job well as it was the tri-colour and you sent photos.
So pleased you are happy and thank you for your kind review.
With best wishes
Richard
Very professional company I can…
Very professional company I can definitely recommend and will not hesitate to use again.
3 February 2023
Unprompted review
Reply from Floorbay
Dear Mr Stansfield.
Thank you for your kind review and your 5 stars. And thank you for shopping with us. It’s much appreciated.
With best wishes
Richard
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