Flipflopshop Reviews 

Do not buy from this company!! Terrible customer service and not convinced of their products authenticity. Purchased Havaiana Lunas in May this year, only worn over the summer and the toe thong broke leaving me unable to walk and having to quickly dash to a shoe shop. I own at least 5 pairs of Havaianas and so do my daughters and have never experienced any problems. Their customer service advisor has refused to replace or refund saying it’s just wear & tear. Not happy!!

Shocking, please don’t bother. I never normally leave reviews good or bad but feel compelled to warn others.
Wrong size sent Havianas men’s. They refused to admit mistake and I had to pay £7 postage to return. Spoke with 2 people both arrogant and not bothered or clearly not trained in any sort of customer service or professional training. Look elsewhere even if it cost a couple of quid more.
Richard -Devon

Quality of flipflops are good, happy with the purchase and delivered promptly.

They have not processed my return they are waiting for the clock to wind down so they don’t have to refund the item disgraceful avoid this company no date on the order and £5 for delivery just ignored my request

No issues, delivered on time and as expected great quality

Very fast postage an excellent retailer

fast delivery, great prices

Super flips and super price.....

Very easy to order from the website and came quick enough to.

My flip flops arrived quickly, well packaged and were very reasonably priced.

Great service, order dispatched quickly and arrived in timescales.

Excellent, speedy service - thank you

Ordered 3 pairs of sandals on 1 July for a holiday and we are now at 28 July and no parcel delivered today. Tracking has had it In transit forever! I am packing for our holiday and looks like the parcel will not arrive in time or perhaps not arrive at all. And what happens if it arrives when we are not at home??
Poor customer service indeed.

Ordered a pair of black havanias which arrived promptly but sadly they were faulty, emailed customer service who were not only rude but refused a refund even though I’d sent pics of the faulty item. Basically once they have your money they don’t want to know and so now I have faulty havanias and cannot get my money back but have had lots of crazy excuses from them instead. Do not buy from these people they won’t help you if there’s something wrong. I’m still waiting for a reply from my last email. Really really bad.

Ipanamea sandal vibe along with ipanamea flip flop both absolutely fantastic and a great transaction which was quick with delivery too

Awful customer service, sent me the wrong size item. When I returned. Refused me a refund stating that I had returned something that wasn’t ordered from their website.

I opened a dispute with Klarna as I wasn’t going to pay for an item I didn’t have. They then told Klarna I hadn’t returned an item to them. Even though I had email proof they had received it.

Came to no resolution. Now waiting for the item to be returned to myself as I have now paid for something I don’t have.

Emails were being ignored after I opened a dispute. Customer service not helpful / friendly.

Took them 6 days to post my order. Customer service never answer the phone and they take 3 days to answer an email.
If you want slow delivery and no customer service then place your order, if you want a better experience shop elsewhere.

Easy to order, very quick delivery service with updates. Can’t fault them - will definitely use again.

Extremely fast and efficient dispatch and delivery. Great communication with emails from delivery confirmation and dispatch advice with tracking info. Very happy with purchase, great fit and love the colour of my new havaianas!

Quick delivery and a good price.

However, not too impressed that an email asking you to confirm you received your order actually leads you to a TrustPilot page to leave a review. Sneakier than a pair of Sneakers.