We had to book a last minute flight and FlightsTravel were able to get us a good price. Unfortunately the day of travel, United decided to delay the flight for 5 hours! They then informed us that we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I booked tickets but was unsure about the airline. Andrea helped so much in managing my flight, booking and confirmation. She listened to my concerns and send me all the relevant details needed. Defin... See more
Company replied
Great experience once again from flights travel Nick Johnson was amazing so polite & helpful. Nick supported us to get a full refund from Qatar airlines after having our flights cancelled. Nick was ve... See more
Company replied
Company details
Written by the company
FlightsTravel.co.uk is one of the most renowned travel agencies in the UK with a high reputation for providing reliable, personalized and professional travel services to their customers. We specialize in providing flight deals across the globe at unbeatable prices and take pride in our post-sales services. We offer a wide variety of travel options, which can be customized and incorporated as per our customer’s requirements. We aim to make the process of designing your own holiday as transparent and proficient as possible. Our specialized search engine and our well-trained travel consultants provide the best options in the cheapest available price. Our aim is to save you time and money by providing personalized, simple and straightforward service in order to make your great escape hassle-free. Our dedicated, well trained, professional and friendly team has over 15 years of travel industry experience and will walk you through your travel plans and design an itinerary that is perfect for your vacation, keeping your ease as our priority. We take pride in our unparalleled knowledge about travels in every corner of the world. With our online presence, we are just a call away from a delightful experience. We offer incredible travel deals and services combined with the cheapest airfares to make your entire journey affordable. Flights & Travels Ltd offers great deals for everyone as we work with the world`s premium airlines to give you the cheapest fares to your dream destination. All flights and holidays booked with FlightsTravel.co.uk are 100% financially protected by the Travel Trust Association; therefore, you can book your flights with a peace of mind. For more details about TTA please visit https://www.thetravelnetworkgroup.co.uk/faqs ATOL is a financial protection scheme for UK travel companies and over 20 million holidaymakers and travellers are protected each year. When you buy an ATOL protected air holiday package or flight plus holiday from us you will receive an ATOL Certificate confirming your arrangements and your protection under our ATOL license. No Booking Fees on Phone Only Deals Cheaper Deals on Phone. Discounts Guaranteed!!!
Contact info
25 UNION HOUSE, UB3 1AA, Hayes, United Kingdom
- 02080 904 904
- info@flightsTravel.co.uk
- flightstravel.co.uk
4.7
Excellent
358 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I booked via this airline and they have…
I booked via this airline and they have given be the best deal to fly to Qatar in the new year. I have saved over £100 compared to other flying companies. I am looking forward to my flight!
27 December 2025
Unprompted review
Reply from Flightstravel
Dear Jasmine,
Thank you for your 5-star review! We're thrilled to know that you have saved money by booking with us as compared to other sites - that's exactly what we strive for.
Enjoy your holiday, and we're here whenever you need us for future travels!
Wishing you a very Happy New Year!
Best Regards,
The Flights Travel Team
Very smooth booking and excellent company communications
The contact from the company was extremely fast following booking. The representative (Nick) kindly upgraded the booking to a flexible booking for free, which saved me approximately £60. The service has been excellent with extremely competitive prices.
25 December 2025
Unprompted review
Reply from Flightstravel
Dear Edward,
Thank you for your 5-star review!
I am sure Nick will be delighted to hear your kind words.
Enjoy your holiday, and we're here whenever you need us for future travels!
Wishing you a Happy New Year!
Best Regards,
The Flights Travel Team
Great customer service from Nick!
We had an issue with our flight due to a small complication, so we contacted the Flights Travel team for assistance. Nick reached out promptly and went above and beyond to provide a solution that turned out to be an even better outcome than we expected. He didn’t just resolve the issue—he followed up with a call to make sure we were happy with the updated itinerary and kindly offered his availability for any further assistance leading up to the flight.
In a time when most travel services feel purely online and impersonal, Nick’s personal touch and genuine care were a refreshing change. His professionalism, clear communication, and willingness to help made a stressful situation much easier. We truly appreciated the human factor he brought to the experience and would highly recommend Nick and the Flight Travel team.
12 December 2025
Unprompted review
Reply from Flightstravel
Dear Hiba,
Thank you for 5 star review, kind words and recommendation.
Nick will be delighted to hear your kind words. It's wonderful that Nick's personal call helped you sort out the issue promptly and efficiently.
Your confidence in our support means everything to us. Enjoy your holiday, and we're here whenever you need us for future travels!
Best Regards,
The Flights Travel Team
Happy with Nick for services provided
Happy with Nick for services provided. Much appreciated
24 December 2025
Unprompted review
Reply from Flightstravel
Dear VJ,
Thank you for your 5-star rating and a great review.
We are glad that you had a good experience booking with us.
We wish you a safe flight and look forward to assisting you again.
Good luck,
FlightsTravel team
Misleading Booking Screen and Non Stop Calls
I found this company through google flights, linked as the cheapest option for some flights I was looking at. The booking would be for business class from Manchester to Bangkok.
I clicked onto the website, and I entered my travellers information expecting that it would take me to the next screen to review the booking, but instead said that I would be contacted in due course. This was obviously misleading, as the booking page is not actually a booking page but rather a contact information grab.
I received a call the next day, annoyingly, whilst I was at work. Upon discussing the flight details with "Nick", the seats were in fact Premium Economy class. "Nick" stated that to get business class, I would be booked on as Premium Economy and would have to bid for the chance of an upgrade, also meaning that I would not have access to the business lounge. Why would I be paying so much for the Premium Economy seats, when I could book directly with the airline for a little bit more and ensure I got business rather than gambling for the upgrade?
I have since booked directly with the airline (Qatar) for less than £500 more than the Flightstravel price was, and the refund options are much better than Flightstravel offer. Since then I've been recieving what feels like daily calls and voicemails to try and get me to book with Flightstravel, desperate for my money rather than getting the hint that I do not wish to proceed with the booking. I dread to think what would've happened if I chose to book with them.
Save your money, time and hassle by booking elsewhere.
24 November 2025
Unprompted review
Reply from Flightstravel
Dear Eric,
Thank you for spending time to write a detailed review!
Upon further investigation of the matter carefully, we would like to clarify the following
1. We do not sell Manchester to Bangkok flights for any cabin via Google Flights as you claimed in your review.
2. On our website, upon entering the traveller's information on the checkout page, the website ALWAYS takes you to the payment page instead of taking you to any other page, as you claimed in your review.
3. I am Nick, and I confirm that I have not spoken to you over the call at all regarding any booking from Manchester to Bangkok, and I did not leave any voicemail either.
What we can conclude from your review is that either this review is for some other business, or you have falsely written this review to harm our reputation online.
Since we are not able to track your booking or communication, I kindly request you to provide the following details, which you have entered during the online booking :
1. Passenger/s full name
2. Email ID.
3. Date of the booking
Please email us the above details at info@flightsTravel.co.uk or nick@flightsTravel.co.uk.
Wishing you a Merry Christmas!
Regards,
Nick Johnson
Flights Travel Team
Great price with extra!
I got a ticket to Qatar with nice price from Flights Traval. Johnson was so helpful to confirm stuffs getting right, and offering some bonus ahead. Pretty sure next flight would be booking from Flights Traval again!
10 December 2025
Unprompted review
Reply from Flightstravel
Dear Tammy,
Thank you for this fantastic review! We're thrilled to know Johnson offered some bonus as well - that's exactly what we strive for.
Your confidence in our support means everything to us. Enjoy your holiday, and we're here whenever you need us for future travels!
Best Regards,
The Flights Travel Team
Best service
Jason provided exceptional support in helping me and my family secure a great deal on our flight tickets. From the very beginning, he was patient, attentive, and genuinely interested in understanding our travel needs. He explored multiple options, compared prices, and made sure we were getting the best possible fare without compromising on comfort or convenience.
What I appreciated most was his clear communication and proactive updates throughout the process. He handled everything professionally and never hesitated to revisit options when we had questions or changes. Booking with him felt smooth, stress-free, and reliable.
Thanks to Jason’s dedication and effort, we were able to finalise our travel plans with confidence and peace of mind. I would highly recommend him to anyone looking for great service and value.
9 December 2025
Unprompted review
Reply from Flightstravel
Dear Taruna,
Thank you for this fantastic review! We're thrilled you found such great savings compared to other sites - that's exactly what we strive for.
Jason will be delighted to hear your kind words.
Your confidence in our support means everything to us. Enjoy your holiday, and we're here whenever you need us for future travels!
Best Regards,
The Flights Travel Team
Best service
I had an excellent experience with Simon from Flights Travel! He took the time to listen carefully to my preferences and understood exactly what I was looking for. Simon patiently went through the options and helped me find the cheapest and best tickets for me and my family. His professionalism, attention to detail, and dedication made the whole process smooth and stress-free. I highly recommend Simon to anyone looking for great travel deals and personalized service!
8 December 2025
Unprompted review
Reply from Flightstravel
Dear Honey,
Thank you very much for your 5-star review and kind words.
We are so happy knowing that you had a great booking experience with us and liked our customer service and cheapest fares. Simon is also made aware of your review.
Your satisfaction motivates us to keep improving our services.
We can't wait to serve you on your future journeys with us.
Thank you once again for choosing us.
Best regards,
Flights Travel Team
Great price and great service
Searched online for flights and couldn't believe how much I could save by booking with Flightstravel. Easy to book and great customer care ensuring my travel needs were met in full
1 December 2025
Unprompted review
Reply from Flightstravel
Dear Liz,
Thank you very much for your 5-star review.
We're delighted to hear that you received excellent service from us. Our team takes great pride in securing competitive pricing while delivering quality service to our clients.
We appreciate your business and look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
Top Rate Service
Best prices on the web, great service. Nick Johnson couldn’t have been more helpful. Cheers Nick,
8 December 2025
Unprompted review
Reply from Flightstravel
Dear James,
Thank you very much for your 5-star review and for choosing Flights Travel for your booking.
We're delighted to hear that Nick provided you with excellent service in arranging your flights. Our team takes great pride in securing competitive pricing while delivering quality service to our clients.
We appreciate your business and look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
This is my third reservation with…
This is my third reservation with Flights Travel, and once again they have offered me an excellent price. They are always available whenever I need help with my booking. A friend recommended this company to me, and I’m really glad they did.
They always find the best deals, and their experience shows in the smooth service they provide. I highly recommend booking with them if you want a stress-free travel experience. I’ve used many other agencies before, and most of them asked for additional charges, but Flights Travel has never done that. I truly appreciate their honesty and service, and I will definitely keep using them.
5 December 2025
Unprompted review
Reply from Flightstravel
Dear Ravi,
Thank you for your 5-star rating and a great review.
We are glad that you had a good experience booking with us.
We wish you a safe flight and look forward to assisting you again.
Good luck,
FlightsTravel team
Really helpful and quick service from…
Really helpful and quick service from Nick and Simon.
Booked online very smoothly
They were also very quick and dedicated to answer any questions on the phone afterwards.
Would definitely recommend!
6 December 2025
Unprompted review
Reply from Flightstravel
Dear Amna,
Thank you very much for your excellent review and recommendation. We're delighted that your first experience with Flights Travel was smooth.
Both Nick and Simon will love your kind words about their service.
We thank you once again and look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
Offers a cheap price but then cancels if they can’t make money
Do not use this company!! Whilst it might be a genuine outfit they basically chance offering you a cheaper price in hope they can make money on their booking. When they can’t they cancel your flight and claim “payment issues” when in fact they refund! You then end up losing better prices waiting for confirmation. All foreign operators and when i messaged they promised confirmation within an hour then deleted the message to hide that they couldn’t do it. Absolute time wasters and hope they go bust and get 0000’s of negative reviews!!
2 December 2025
Unprompted review
Reply from Flightstravel
Dear David,
Thank you for your feedback and for choosing Flights Travel for your travel needs!!
We are writing to address the concerns raised regarding your recent purchase of flights. Firstly, I express my sincere apologies for the disappointment or inconvenience you may have experienced during this process.
Upon further investigation of the matter, we would like to clarify that the flights you had booked were confirmed, but unfortunately, due to high-risk payment, your payment was automatically reversed.
I have gone through the call recordings and confirmed that at any point in time, we never asked you to pay a penny more to issue the ticket.
When you say in your review "offering you a cheaper price in hope they can make money on their booking. When they can’t they cancel your flight" is incorrect, as firstly, we never requested to pay more and secondly, due to high risk payment, it was auto reversed and thirdly, we have called you again and offered you the same fare as you originally booked, but you simply refused to speak and made a comment proudly that "I left a 1 star review" and disconnected the call.
I understand that this situation may have been frustrating, and I want to assure you that we always strive to provide the best possible solutions and the best post-sale service to our customers.
Furthermore, we take our customers' feedback very seriously. I will escalate it to our finance department for further investigation. Please be assured that we are committed to providing excellent customer service to our customers, and we will take appropriate action to improve it further.
Please feel free to contact me directly at nick@flightsTravel.co.uk if you have any further concerns or if there is anything else I can assist you with.
Thank you for bringing this matter to our attention, and we appreciate your understanding and patience.
Regards,
Nick Johnson
Flights Travel Team
Nick Johnson was very helpful overall…
Nick Johnson was very helpful overall and made courtesy calls later to make sure everything was OK. Excellent fares offered and happy with my experience to book with Flights Travel.
26 October 2025
Unprompted review
Reply from Flightstravel
Dear Nim,
Thank you very much for your positive review and for choosing Flights Travel for your booking.
We're glad to hear that Nick provided you with excellent service and the cheapest fare in arranging your flights. Our team takes great pride in securing competitive pricing while delivering quality service to our clients.
We appreciate your business and look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
Booked tickets for Qatar
Booked tickets for Qatar, spoke to nick , Simon and jannat who helped and made sure everything went through. Good experience but had to do a date change because I couldn’t get in touch for the free same day cancellelation so had to pay a bit extra for a date change which was the only mishap but overall good experience.
22 November 2025
Unprompted review
Reply from Flightstravel
Dear Minne,
Thank you very much for your positive review and for choosing Flights Travel for your booking.
We're delighted to hear that both Simon and Jannat provided you with excellent service in arranging your flights. Our team takes great pride in securing competitive pricing while delivering quality service to our clients.
We appreciate your business and look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
Reply from Flightstravel
Dear Customer,
Thank you very much for your 4-star review and for choosing Flights Travel for your booking.
We're delighted to hear that our team managed to offer the cheapest deal while delivering quality service to our clients.
We appreciate your business and look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
Service givento us by Nick and Simon…
Service givento us by Nick and Simon to purchase our tickets to Barian
11 November 2025
Reply from Flightstravel
Dear Customer,
Thank you very much for your positive review and for choosing Flights Travel for your booking.
We're delighted to hear that both Simon and Nick provided you with excellent service in arranging your flights.
We appreciate your business and look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
Outstanding service for when I booked…
Outstanding service for when I booked my tickets to Doha. I emailed for an enquiry and immediately received a phone call. Which then followed another to ensure I am okay and I needed anything else. I have never experienced this kind of service before as a frequent flyer, especially as this is not direct from the airlines. You have exceeded the customer service more then the airlines themselves. Thank you.
13 November 2025
Unprompted review
Reply from Flightstravel
Dear Mr Hirani,
Thank you very much for your positive review and for choosing Flights Travel for your booking.
We're delighted to hear that Nick provided you with excellent service in arranging your flights. Our team takes great pride in securing competitive pricing while delivering quality service to our clients.
We appreciate your business and look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
Didn't receive tickets immediately, however.....
Didn't receive tickets immediately, however, Nick Johnson was very kind to give me a phone call and sort out the issue. Very good service!!.
10 November 2025
Unprompted review
Reply from Flightstravel
Dear Yousef,
Thank you very much for your positive review. We're delighted that your first experience with Flights Travel was smooth.
We look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
Competitive pricing
Flight Travel offered a competitive price, we saved 20% from the airline price. E-ticket has been emailed, communication has been great, Nick Johnson has kept us in the loop and made sure all details were correct.
8 November 2025
Unprompted review
Reply from Flightstravel
Dear Asam,
Thank you very much for your excellent review. We're delighted that your first experience with Flights Travel exceeded your expectations.
We're pleased to know that Nick's dedication and personal touch made your booking process smooth and reassuring.
We look forward to assisting you with any future travel requirements.
Best regards,
Flights Travel Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.