This company is a bunch of scammers. My elderly parents booked their small suv through these scammers who pretended to be a major rental car company. When they arrived at this company airport locatio... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
flightsassist has refunded the amount on 18th November, 2023. Extremely sorry, Bank account was not checked earlier. Thank you flightsassist for returning the amount for which you did not render the... See more
Company replied
I was having a problem adding a bag on my return flight. Simple step, righ? But nothing is easy when it comes to technology sometimes. Raymond Scott was helpful, patient, and with great communication... See more
Company replied
We were on holiday without cell service but could text. My wife's family's brother was in a very serious accident and we had to cut our vacation 6 days short. Clifford Bell stuck with me and rearrange... See more
Company replied
3.2
Average
486 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
That the person i contact to book my fly ,help me like never before hapen in my experiences, when i was out the cuntry i've called to chanhe my fly he did it and got my best best option
What it made the experience fantastic was that when i called to get help in booking my fly i got the best of the best.....OLIVER is his name thank you brother,when i was outside the country also i got helped, tgis guy just looked for me the best options thank you thank you again
12 January 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
I have a bad experience with the sales…
I have a bad experience with the sales agent, but the CS team did their best to get back my all refund.
The CS team is excellent and provide the professional service to follow up my case.
I would like to say BIG THANKS to the CS team and hope the company have good monitoring the sales in the future!
9 January 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We appreciate your kind words.
Thank you for sharing your opinion. Rest assured that our hardworking personnel will always be available to help you in your future plans.
We are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
I was also scammed from this company as well as Flair
I was also scammed from this company. They charged me 612$ to change my flight, from the 1st of January to the 27th of December from Canun to Edmonton due to a medical emergency. The phone number I dialed looked like the Flair customer support number as it was cleverly disguised. They also charged additional 285$ for the flight change to direct to the airline. I received confirmation from the airline that the flights were successfully changed, but then when I got to the airport the airline canceled my ticket. I had to purchase new tickets that morning for an additional 985$. No one at the check in counter could help me. When I got home I called the airline and they told me that because there was an amount of 80$ outstanding they cancelled on me. So due to Flight assist not charging me the correct amount I had to pay for the same flight 3 times! Also because of the fact that I bought the new tickets that morning I do not qualify for the 1500$ in compensation that I would have qualified for since the flight was delayed 17 hours. All the while receiving these updates from Flair (flight was delayed 4 times). Terrible experience from both places.
*EDIT*
I have reached out as per your comment below several times now with no answer.
26 December 2023
Unprompted review
Reply from Flightsassist
Dear Passenger,
We deeply regret the trouble this has caused. We do not expect to provide this level of service.
With the data you provided, we attempted to locate the specifics of your reservation to address this inquiry. But, we were unable to locate the accurate information. Thus, it would be greatly appreciated if you could just set aside a few minutes for us and give us your booking email address, phone number, or passenger name. That will make it easier for us to locate and handle your reservation swiftly.
Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Create a hidden Bogus service fee
I recently had a transaction with Flight assist. My agents name was Paul. Sounded very professional but on the phone claimed he worked for a different airline. Later he stated that they are hired by multiple airlines and if they are busy it gets rerouted to them. At first I was trusting. He helped with adding a departure and return luggage to my trip. Gave me the cost of $218. It sounded reasonably it being busy season and airlines making the money on the add ons. I asked if any extra charges or services fees he stated no this is only for the luggage. As I wanted to secure a spot I gave my info. I recieved an email and he became very pushy to just look at the amount and to reply immediately for authorization. So I replied for baggage charges. Little did I know that flight assist blended a service fee for themselves and put it under as baggage. I looked on my Credit card and saw two charges. One for the airline and on from them. Made me very suspicious so when I looked at the airline site and looked at the cost of luggage to my surprise it was only $57 a bag. So I got charged $218 for a $115 luggage fee which meant that Flightassist pocketed $104 claiming it as a baggage fee. I have since tried contacting them via phone but always says no one is available. Emailed the Paul agent and his response again was the charges was only for luggage no other fees. I finally just put a dispute in with my credit card company as I have the emails and documentation of actual costs. No were do they put a fee of service charge. I would have never agreed to pay that amount for just clicking a few buttons.
Dec.29, 2023
So flightassist seems to have an automated reply to bad reviews as they replied here 12hrs after posting and the reply is exactly the same as other bad reviews recieved. It is word for word so a very untrustworthy response from a non existent customer care team.
Dec.30,2023
Flight assist replied and very untruthfully. They deemed they made multiple efforts to contact me which the only effort was a verbatim reply here which was now recently edited. They make it sound as if they made many efforts to get ahold of me and now give me a different number to contact them which is not the original flight assist number. If really concerned they just contact Paul Nash their sr. Travel consultant who did the scam of charging me.
Dec 30,2023
Was contacted by Paul informing me of a refund within 72hrs. Was told I would receive and email with confirmation of refund processing but never recieved. Now on reply being told 7-14 days which is not a normal refund process time. As per BBB customers have gotten this response before and have been waiting 3 months+ and flight assist no longer answers calls or emails so I am very sceptical this will be refunded. If it is I shall reply here.
Jan. 6,2024
I finally got the refund of $104. I still have not gotten an explanation of that charge beside luggage even though verified online and when I checked in for my flight total for luggage was $115 by flair yet I had two charges of $115 and the $104. People check your transactions and verify the charges. They did return the money but to remove a bad review. I find this a learning for flight assist as well as myself. I will always verify who I speak with now and have them call me to verify numbers are legit.
17 December 2023
Unprompted review
Reply from Flightsassist
Dear Passenger,
We apologize for the inconvenience caused.
This is to inform you that, as of 30 December'23, your refund of $104 CAD has been completed. The money will be returned to the original payment method within the next seven to fourteen business days.
Please do not hesitate to email or get in touch with me if you need any additional help. Your question will be addressed as soon as possible, I promise, along with my support team.
Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Scammers ( I will sue their malpractice)
I am really angry with this service. They scammed with $448. My parents are currently stranded without a wheelchair all because I thought they took care of the assistance. They are hijacking the direct airport phone number and the agent Katherine has stopped responding.
I am going to get to the highest authority to make sure their malpractice is exposed.
28 December 2023
Unprompted review
Reply from Flightsassist
Dear Passenger,
We apologize for the inconvenience caused.
This is to inform you that, as of 28 December'23, your refund of $448.99 USD has been completed, as the services were not rendered by us. The money will be returned to the original payment method within the next seven to fourteen business days.
Please do not hesitate to email or get in touch with me if you need any additional help. Your question will be addressed as soon as possible, I promise, along with my support team.
Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Good experience with Rene
11 December 2023
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
It was a good experience with Jose
8 October 2023
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
My experience is fine with website
15 October 2023
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
Very good help to get ticket and…
Very good help to get ticket and kindness.thanks
9 December 2023
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are pleased that you found our services to be helpful and that your inquiry was handled swiftly. We work hard every day to give our customers the best services possible.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Adam is a good costumer service. He resolve my problem with so much kind of gentle.
Korine does a great job. She took the time to have my feedback about the service that I received. I appreciate.
16 December 2023
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are pleased that you found our services to be helpful and that your inquiry was handled swiftly. We work hard every day to give our customers the best services possible.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Phoney Company Elevates Lying to Astronomical Heights
Misrepresented themselves to be American Airlines employees and charged almost $800 for a $61 hotel room and $21 in meal vouchers. Professional scammers!
11 December 2023
Unprompted review
Reply from Flightsassist
Dear Passenger,
We deeply regret the trouble this has caused. We do not expect to provide this level of service.
You have our word that we put our customers first and do all in our power to provide the best services possible.
However, your feedback has been assigned to our dedicated customer service team and they will try to mitigate your experience.
Thanks and Regards,
Customer Relations Team
Reply from Flightsassist
Dear Passenger,
We are pleased that you found our services to be helpful and that your inquiry was handled swiftly. We work hard every day to give our customers the best services possible.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Reply from Flightsassist
Dear Passenger,
We are pleased that you found our services to be helpful and that your inquiry was handled swiftly. We work hard every day to give our customers the best services possible.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
I booked a flight to on the 28th of…
I booked a flight to on the 28th of November with a discount, but the seat was no longer available so I had to pay more than what was at first shown on the website. The supervisor help me to get a reasonable price but still disappointed.
28 November 2023
Unprompted review
Reply from Flightsassist
Dear Passenger,
We truly regret any trouble caused and are sorry to hear about your experience.
Without any uncertainty, we'll keep trying to provide even better services. Our customers are extremely valuable to us.
Thanks and Regards,
Customer Relations Team
very easy and easy to navigate
28 November 2023
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by traveljunction. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Reply from Flightsassist
Dear Passenger,
We appreciate your feedback that our services were beneficial and that your inquiry was attended to quickly. To provide our customers with the best services available, we strive hard every day.
We gladly forward your upcoming call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Excellent service
Excellent service, willing to always go the extra mile and ensure absolute customer satisfaction
30 November 2023
Unprompted review
Reply from Flightsassist
Dear Passenger,
Thank you for posting a 5-star review. We are consistent in our commitment to our clients. Our day is made better by your faith in us.
It is truly an honour for us to have a client like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Corine was respectful and kind!
6 December 2023
Unprompted review
Reply from Flightsassist
Dear Passenger,
We appreciate your feedback that our services were beneficial and that your inquiry was attended to quickly. To provide our customers with the best services available, we strive hard every day.
We gladly forward your upcoming call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Reply from Flightsassist
Dear Passenger,
We appreciate your feedback that our services were beneficial and that your inquiry was attended to quickly. To provide our customers with the best services available, we strive hard every day.
We gladly forward your upcoming call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Great service from corine
15 November 2023
Unprompted review
Reply from Flightsassist
Dear Passenger,
We appreciate your feedback that our services were beneficial and that your inquiry was attended to quickly. To provide our customers with the best services available, we strive hard every day.
We gladly forward your upcoming call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.