This company is a bunch of scammers. My elderly parents booked their small suv through these scammers who pretended to be a major rental car company. When they arrived at this company airport locatio... See more
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flightsassist has refunded the amount on 18th November, 2023. Extremely sorry, Bank account was not checked earlier. Thank you flightsassist for returning the amount for which you did not render the... See more
Company replied
I was having a problem adding a bag on my return flight. Simple step, righ? But nothing is easy when it comes to technology sometimes. Raymond Scott was helpful, patient, and with great communication... See more
Company replied
We were on holiday without cell service but could text. My wife's family's brother was in a very serious accident and we had to cut our vacation 6 days short. Clifford Bell stuck with me and rearrange... See more
Company replied
3.2
Average
486 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Matt Short the best rep. This company will thrive with him.
So initially I called in in regards about my flight itinerary. The first time I called it was terrible service, the first customer representative was very vague and didn’t give me any sense of direction when I explained I was confused about the information I was given. Fortunately I called a second time to get the answers I was looking for and a new customer rep answered the Phone named Matt Short. That individual did wonders and helped me with my confusion, very communicative and did not hesitate in explaining to me the information in detail. Perfect customer rep truly it’s individuals like him that make a difference in Airline purchases.
I’m giving this 4/5 stars simply because that initial call experience was terrible.
8 April 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We really appreciate your wonderful and positive review as it helps us to motivate our self and work more and more for betterment of the process and quality words like this from valuable customers like you automatically creates a positive environment. We thank you once again for your feedback and trusting us for the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Quick and efficiant assistance
9 April 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We really appreciate your wonderful and positive review as it helps us to motivate our self and work more and more for betterment of the process and quality words like this from valuable customers like you automatically creates a positive environment. We thank you once again for your feedback and trusting us for the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Absolute SCAM!!
Absolute SCAM!!! RUN!! DO NOT USE THIS!!! EVEN their reviews ARE SCAMS!! I'm out of 1500 due to their scare tactics!! DO NOT USE!! PS Still waiting on this "team support" to settle my claim. Too bad they are always "on a break". PLEASE DO NOT USE!!! If you notice their 5-star reviews are very similar and I'm sure LIES! WATCH OUT!!!
3 January 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We sincerely apologize for the inconvenience caused. This is not the kind of service we intend to deliver.
We give you assurance that our customers are top priority and we strive to deliver on the best services within our capabilities.
However, your feedback has been assigned to our dedicated customer service team and they will try to mitigate your experience.
Thanks and Regards,
Customer Relations Team
Thank you for your positive comments, however, we request you to re-consider the provided ratings as this does not match with your comments. Please be rest assured, our dedicated team would always be there to assist you with your future endeavors.
Thanks & regards,
Team Customer Relations.
I was having problems checking an extra suitcase.
I was having a problem adding a bag on my return flight. Simple step, righ? But nothing is easy when it comes to technology sometimes. Raymond Scott was helpful, patient, and with great communication skills during the entire ordeal. He explained in simple English about fees on top of the fees work. I didn't agree with the fees, but his service was always courteous and respectful. With customer service members like Raymond, it brings a fresh air to travel situations that are already stressful. I greatly appreciated his assistance. Raymonf is a great asset to Frontier Airlines.
8 April 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
Edwin Brown is an exceptional and patient person…
Edwin Brown was courteous and helpful when I called today. He was very patient and addressed all of my concerns. Thank you for your excellent customer service.
8 April 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
Damian is good exelent customer services
8 April 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
Very professional
8 April 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
Lucas Morgan
Lucas Morgan
Is a fine young man with a kind heart and willing to help with patience.Recenltly when I had trouble in checking in on line he helped me no hesitation!!
His customer service skills are worth great recognition!!He is an asset for your organization.
7 April 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
Do not use flight assist!!!
Do not use flight assist!!!! My father tried searching a number for Carnival cruise line to make a payment on an existing booking. He got this number which was actually for flight assist. They told him that $700 would need to be paid in order to keep his booking. He explained he only wanted to pay $500. This man was rude kept yelling that he would cancel his trip. After almost an hour of arguing with Sam Connor he agreed to the $500 payment. This never went toward his existing trip and they booked him for a separate trip. I know he has learned his lesson. I am just so upset since he does not travel often and has never had to do anything like this on his own. We are in works with getting a refund.
Do not work with this company!
5 April 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We really apologize for the series of circumstances that led to the aforementioned concern being brought up, particularly in light of your booking experience. We acknowledge your input. We take great satisfaction in upholding the best standards for our clients. We apologize, nevertheless, if we didn't live up to your standards in light of your comments.
Thanks and Regards,
Customer Relations Team
Ricardo was knowledgeble
10 March 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
Experience was fine but asked for…
Experience was fine but asked for reviews before it was over
10 March 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We really apologize for the series of circumstances that led to the aforementioned concern being brought up, particularly in light of your booking experience. We acknowledge your input. We take great satisfaction in upholding the best standards for our clients. We apologize, nevertheless, if we didn't live up to your standards in light of your comments.
Thanks and Regards,
Customer Relations Team
Edwin Brown was courteous and helpful…
Edwin Brown was courteous and helpful when I called today. He didn’t make me feel like I was bothering him by asking for help but he was patient and thoughtful. Thank you for that, especially when customer service tends to not service the customer these days.
4 April 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
It was great!
5 March 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
Reply from Flightsassist
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
Reply from Flightsassist
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
The best Charles Levesque !
22 March 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
Booking agent Jacob was very good!
1 March 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We appreciate the time you took to evaluate our services.
We consider it a great pleasure to have a client like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
I noticed a good customer service…
I noticed a good customer service specialy from Robin
12 March 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We appreciate the time you took to evaluate our services.
We consider it a great pleasure to have a client like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Booking agent Amora was excellent
Booking agent Amora was excellent
25 February 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We really appreciate your wonderful and positive review as it inspires us to work harder and better ourselves in order to improve the process. Positive feedback like this from important clients like you also naturally fosters a happy environment.
We want to thank you again for your comments and for putting your faith in the services we are attempting to provide.
Thanks and Regards,
Customer Relations Team
Reply from Flightsassist
Dear Passenger,
We really appreciate your wonderful and positive review as it inspires us to work harder and better ourselves in order to improve the process. Positive feedback like this from important clients like you also naturally fosters a happy environment.
We want to thank you again for your comments and for putting your faith in the services we are attempting to provide.
Thanks and Regards,
Customer Relations Team
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