This company is a bunch of scammers. My elderly parents booked their small suv through these scammers who pretended to be a major rental car company. When they arrived at this company airport locatio... See more
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flightsassist has refunded the amount on 18th November, 2023. Extremely sorry, Bank account was not checked earlier. Thank you flightsassist for returning the amount for which you did not render the... See more
Company replied
I was having a problem adding a bag on my return flight. Simple step, righ? But nothing is easy when it comes to technology sometimes. Raymond Scott was helpful, patient, and with great communication... See more
Company replied
We were on holiday without cell service but could text. My wife's family's brother was in a very serious accident and we had to cut our vacation 6 days short. Clifford Bell stuck with me and rearrange... See more
Company replied
3.2
Average
486 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Flightsassist
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are much honored to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
It's been a pleasure using this tickets…
It's been a pleasure using this tickets agency to buy my ticket to travel to Nigeria, and the staff were very supportive and helpful.
I have recommended this agency to friends and family.
27 June 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by traveljunction. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Reply from Flightsassist
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by traveljunction. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Was lovely talking to the agent
Was lovely talking to the agent. Great service with everything
25 June 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by traveljunction. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Reply from Flightsassist
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
Reply from Flightsassist
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are much honored to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Wonderful service
Wonderful service, they were really quick and thorough, and also reassuring through the whole process.
14 June 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are much honored to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Henry Williams
Henry Williams was an excellent help! He was thorough and kept me informed throughout the process! Thanks again Henry!!!
5 June 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are much honored to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Mr Henry Williams is the best
Mr Henry Williams is the best, he Is very helpful and patient made my trip experience pleasant thank you for everything
15 May 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by traveljunction. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Do not use flightassist deal directly with airline
Do not use deal directly with airline. They are not trustworthy.
22 December 2023
Unprompted review
Reply from Flightsassist
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details with this name. Hence, it would be great if you can just take out of couple of minutes for us and provide us your booking reference/email id used for booking/phone number or passenger name. It will help us to quickly find out your reservation and resolve it.
Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Liam was very thorough and patient as I…
Liam was very thorough and patient as I learned how to book my flight, very helpful
7 May 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by traveljunction. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Here is the rep who stole our money
Here is the rep who stole our money.
Charles Levesque:-| Sr. Travel Consultant
Direct Tel :+1 888-801-0813 - +1888-290-4299 (Ext no:712)
He claimed to represent Air Canada and would be able to cancel our flights. We knew there would be a cancellation fee under the terms of our flight insurance, so it was no surprise when he collected it on behalf of AC. When we rebooked our flight with AC, they told us we had to pay the fee; I argued that we had already paid it, and when they did some more searching, they then told me that we had been scammed, and that Flightsassist was a fraud. I contacted the rep several times, got a non-sensical response, and have not gotten the stolen $440 back.
1 May 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details with this name. Hence, it would be great if you can just take out of couple of minutes for us and provide us your booking reference/email id used for booking/phone number or passenger name. It will help us to quickly find out your reservation and resolve it.
Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Sarah was great it took a while but she…
Sarah was great it took a while but she got job done
27 April 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by traveljunction. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Great talking to Sam at customer…
Great talking to Sam at customer services
27 April 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Scam I had book a flight and wanted to…
I had book a flight and wanted to change the credit card, I spoke with agent and I ended up being charged on both cards I have been calling the so called agent it's been 4 months and I can't get the refund its always something not that agent had stopped taking my call and when I dispute with my credit card company they sent them the original booking that I did and so ny charges came back to me. This is a scam company
23 January 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We sincerely apologize for the inconvenience caused. This is not the kind of service we intend to deliver.
We give you assurance that our customers are top priority and we strive to deliver on the best services within our capabilities.
However, your feedback has been assigned to our dedicated customer service team and they will try to mitigate your experience.
Thanks and Regards,
Customer Relations Team
Good Price and great customer service…
Good Price and great customer service by Sam!
26 April 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
This company is a SCAM
This company is a SCAM! They pose as various airlines and provide no service whatsoever! I was having trouble checking into my flight online so I called my airlines support desk and got these scammers instead. They tricked me into accepting a credit card charge by saying I would be reimbursed the full amount. They gave me the run around for months on the phone and by email, and never reimbursed me anything. All they did was send me the airline tickets that I had already purchases myself! Steer clear of these scammers!
5 January 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We sincerely apologize for the inconvenience caused. This is not the kind of service we intend to deliver.
We give you assurance that our customers are top priority and we strive to deliver on the best services within our capabilities.
However, your feedback has been assigned to our dedicated customer service team and they will try to mitigate your experience.
Thanks and Regards,
Customer Relations Team
Great experience overall
25 April 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Outstanding Service
I was so pleased with the service I received from Ray Young. He went above and beyond to help me find the perfect flight. I highly recommend them to anyone looking for excellent service.
24 April 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Sarah Smith did a wonderful job when I…
Sarah Smith did a wonderful job when I needed to cancel a cruise. She stayed on the phone even after her shift when I asked her to be a third party to my call to my credit card company to complete a transaction. She went above and beyond! She gets 10 stars!
22 April 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
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