ABYSMAL CUSTOMER SERVICE. We have booked a package to Sri Lanka with transit through Doha. ABTA advise that members might be able to offer an alternative holiday.If they can't, or if the alternative... See more
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EXCELLENT SERVICE- Flights cancelled because of IRAN problems/airspace shut etc. tried very hard numerous times over several calls to help me with airline/alternative future flights etc- but decided i... See more
Avoid this company at all costs. Totally dishonest company. Jason ( which won’t be his real name ) took £200 for allocated seating which we didn’t get. Jason lied for 6 months about where the money... See more
I'd give a 5 stars, but I've tried to call customer service to ask about a tax money taken and refunded the same day, my calls _ 5 times total, never get through. I was put on hold, but there was no m... See more
Company details
Written by the company
Flight Guru is a flight booking engine that focuses on cheap business class & first class flights. Save thousands when flying internationally to London, Paris, Rome and more...
Contact info
United States
- flightguru.com
2.7
Poor
374 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I could check flights and change…
I could check flights and change departure dates easily and I was not signed out automatically.
7 April 2023
It was easy to book
It was easy to book. However, a better offer appears just after I booked flight. But with change fees, it may not be worth trying to change.
11 April 2023
Very satisfied with my experience
Very satisfied with my experience. I was well informed and had my flight tickets delivered as promised within 24h. They couldn't assign seats, so they refunded me the paid fee for the seats.
4 April 2023
24/7 line is not available
Im trying to connect to the 24/7 line to cancel my flight and for the past 2 hours its been busy. Not trustworthy.
7 April 2023
Reply from FlightGuru
Dear Marvin, we are sorry if initially the waiting times were too long. We do see that you were able to have this cancellation processed and we remain available to help you use your credit.
Everything went great.
Everything went great, very smooth. I was a bit stressed waiting for the booking to actually occur. The 24hour window before we knew… which was actually more like 16hrs. For everything to confirm we were booked, and then 24hrs for the actual confirmation and seats etc to come through. Would do again knowing how it all works. Saved $$$
5 April 2023
Stephanie was able to get a better…
Stephanie was able to get a better flight from Phoenix to Iceland. At no increased rate.
4 April 2023
Easy to use
Easy to use. Clear choices with simple explanations. Better than any other travel website I have used in the past.
29 March 2023
no confirmation with in 24 hours....
I booked about 24 hours ago and got sofar only 1 respond asking about frequent flyer membership. We plan to flight in 2 1/2 days and it is cutting it close. I hope we did not get scammed with this. clearer communication concerning the status of the booking from there side would help.
31 March 2023
Only issue I had was you list that you…
Only issue I had was you list that you don’t except Discover as payment
26 March 2023
Fast ,good price
27 March 2023
Great service and support!
Thank you so much for all the hard work to get the info I requested.
Great service!
31 March 2023
Grateful for FlightGuru
27 March 2023
The ticketing is efficient
The ticketing is efficient only take hours to get my confirmation
29 March 2023
Easy to book.
27 March 2023
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