Flight Centre AustraliaReviews 

27,811
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,765 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making the booking process smooth and stress-free. Many people highlight the excellent customer service, appreciating the personalized advice and efficient handling of their holiday arrangements. Reviewers often mention that the company's service ensures everything goes like clockwork, from flights to accommodation, leading to flawless and enjoyable holidays. However, some customers also noted issues, such as being booked on incorrect flights or having hotel reservations for the wrong number of people. A few other people also felt that customer service was unhelpful or slow when trying to make changes to bookings, with some experiencing errors in their travel plans. There were also instances where outdated passenger information led to issues due to incorrect details on airline tickets.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, prompt, and friendly... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers highlighting the ease and... See more

Holidays

Consumers find holidays to be a positive experience, with many reviewers praising the helpful and efficient... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents who are friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren from Cockburn Gateways has been extremely helpful firstly organising an amazing trip for us then unfortunately we had to cancel for medical reasons. She went above and beyond to help us claim b... See more

Company replied

Rated 5 out of 5 stars

A shout out to Anna R at the Blacktown office who did an amazing job at helping us out yesterday. She listened and provided options. She answered all our questions and found options that worked for us... See more

Company replied

Rated 5 out of 5 stars

Ellen, Warringah Mall store helped us craft a superb first Fiji holiday in 2025. Including helping me keep it a secret birthday flight for my wife of 40years. Every detail was clear, simple and flaw... See more

Company replied

Rated 5 out of 5 stars

Efficient, prompt and friendly service by consultant Ben Chidgey who found a tour that matched our requirements exactly. Had it all sorted, booked and confirmed in a matter of hours. Was very impres... See more

Company replied


Company details

  1. Travel Agency

About Flight Centre Australia

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

28K reviews

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1-star

Asks customers to review

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4.6

All reviews

(27,811)

2,636 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I would never use Steph from Mornington…

I would never use Steph from Mornington again. Numerous errors in our travel plans and unhelpful when she didn’t know answers from my questions. Very disappointed as it was booked 9 months ahead and we had to change dates the week before to accommodate her mistake

10 June 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Hi Paula, we're sorry to hear about your experience. This is not the level of service we aim to provide. Your feedback is invaluable and will be shared within our team to help us improve and ensure a smoother, more seamless experience for all our travellers moving forward. We appreciate you taking the time to let us know.

Rated 5 out of 5 stars

Very good service

I hadn't made an appointment but Roscoe attended to my requests promptly and gave me the time needed to make my booking. He explained what I needed to know well and the booking process was made easy for me. I'm very satisfied with the service

24 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Great service

Great service. Great communication & quick response to questions.Rigel has always been great!

24 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

Hi, thanks for sharing this wonderful review for the team! We love to hear that their efficient communication made your booking process so seamless 😊

Rated 5 out of 5 stars

Excellent service from Ryan

Excellent service from Ryan, he is so polite, patient and knowledgeable.

24 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

I have just returned from a trip…

I have just returned from a trip organised by Darcy of Flight Centre, Canberra CBD. Darcy has helped me with travel before, which speaks for itself. Any problem I've encountered has been swiftly solved, nothing is too much trouble and the travel plans suggested have been first rate. Flight Centre in Canberra Centre would be my first stop for any future travel.

12 June 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

5 stars is not enough for Patrik whom…

5 stars is not enough for Patrik whom we dealt with at Plenty Valley. We recently came in contact with Patrik to navigate a complex itinerary , two tours back to back. Dealing with alot of information and structure , Patrik made the entire process seamless, he was polite and efficient from start to finish, answering all our questions promptly within a quick time frame. His attention to detail and stress free approach gave us peace of mind with our choices. If you want a responsive , knowledgeable, polite and friendly travel agent , Patrik is the one. Thankyou so so much Patrik at Flight Centre Plenty Valley.

15 June 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊

Rated 5 out of 5 stars

Narellan Branch

Matilda Day is extremely helpful in all aspects of the booking- flights, transfers,accommodation, insurance, daily tours. If Matilda is unsure she asks for and receives great assistance. Other employees give advice as to their experiences on similar destinations. Any of our concerns are no trouble to be resolved

22 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Friendly and expedient

Friendly and expedient. Experience and advice and options offered great.

20 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Kristen at Cronulla was our travel…

Kristen at Cronulla was our travel agent
She is very knowledgeable prompt makes things happen
We booked a 8 week break Everything went perfectly Great seats on plane and good advice on airlines
Kristen is my go to travel specialist
Highly recommend her services
Thank you
The Scheurers

22 April 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

My experience is great with flight…

My experience is great with flight centre because: the travel agent is very accomodating, polite, and assist me respectfully with my flight bookings.
Thank you.

21 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Ellen, tremendous

Ellen,
Warringah Mall store helped us craft a superb first Fiji holiday in 2025. Including helping me keep it a secret birthday flight for my wife of 40years.
Every detail was clear, simple and flawless. A cheerful woman ultimate professional. Thankyou Ellen...Vinaka as they say in Fiji

1 August 2025
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Egypt

Great service

21 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

Thank you for taking the time to share your great review for the team 😊

Rated 5 out of 5 stars

Ease of booking

Ease of booking, we always use same agent. Kaitlyn knows our travel preferences, always delivers on them with her signature service level. It's just an email with dates and destination and she does the rest 😀.

20 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

Thanks for the great review 😊

Rated 5 out of 5 stars

Agent was friendly and happy to assist

Agent was friendly and happy to assist. Very knowledgeable and helpful. Very good at explaining options.

20 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

The agent Skye always goes above and…

The agent Skye always goes above and beyond to book a good holiday for us.

20 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

We had a great experience with Dani…

We had a great experience with Dani Spero, Senior Travel Consultant at the Mitchelton store. Dani was able to sort out our flight requirements for a Christmas trip to Europe and provide lots of advice and guidance. The booking process was easy. It was obvious she had traveled extensively and we felt very confident in the advice provided. She was very patient and easy to talk with

7 June 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Would like to give a big thank you to…

Would like to give a big thank you to Nicole at flight centre Victoria point for her service in booking a couple of my holidays and flights. Have always found her very helpful. Great service.

21 June 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Exceptional Service from Emma Wilkinson – Highly Recommended Travel Support

I had an exceptional experience working with Emma Wilkinson from the South Brisbane team. Her professionalism and expertise were truly outstanding and made what could have been a stressful process of organising group flights feel completely effortless!

Emma was incredibly attentive throughout, taking the time to understand all of my requirements and ensuring every detail was met with care and precision. Nothing was overlooked, and her communication has been clear, timely, and reassuring at every step.

Even now, she continues to be attentive and responsive to any questions I have, which has been incredibly reassuring and much appreciated.

I am extremely grateful for her support and cannot thank her enough for the effort she has put in to make everything run smoothly. I am absolutely delighted with the service and couldn’t be happier with the overall experience.

I would highly recommend Emma to anyone looking for assistance with travel arrangements. With the rise of online booking technology, it’s easy to assume everything can be handled independently, but this experience has shown me that having someone as knowledgeable and attentive as Emma makes a significant difference and is well worth it.

18 June 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊

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