Flight Centre Australia - Round the World Travel Experts Reviews 

I recently purchased a package from the 30th September to 12 October, travelling to Bali. My booking is for 12 nights. But as it seems my accommodation will only accommodate me for 11 nights. So when I arrive, I won’t be accommodated. I thought it was because my plane arrives in Indonesia at 1 am on October 1. So I changed my flights and it would still only accommodate me for 11 nights. Which means the first day is not accommodated. I called Flight Centre and see what they could do about this. It became a very frustrating conversation as they didn’t really listen and didn’t really know the questions to ask the supervisors. I asked to speak to the supervisor and I manage to have her communicate with the property I was staying at. She did but she asked for an early check-in for me. This is actually a late check-in as I will be arriving late. So when she got back to me she mentioned I had to pay for an extra day. Which I felt that this was going to happen and if it does then this whole package is a scam. Your holiday is for 12 nights but you only get 11 nights of accommodation. This is not advertise. This is just what happens when you book. And there is nothing that they can do about it so they say. Really disappointing with the service, package and all the staff I spoke to. Unfortunately, I’ve paid for it so I have to continue and possibly pay for an extra accommodation. But rest assured, I would not book with flight Centre ever again. And would not recommend packages to anyone and would advise everybody to check before they purchase. Even though I did check and called them before I purchased. Their defence was because there’s no booking number we can’t do any inquiries about this. You must book 1st before we can request what you want to the hotel. Which I regretfully did. I continue to book my package because it was the cheapest online. And now I see the reason why. It’s now escalated to be the most expensive.

I consider Flight Centre to be a bunch of USELESS CROOKS.

We have been using Flight Centre for about 5 years - and always receive good service.
they are so happy to offer suggestions - and we havee not been disappointed in any of the bookings - we use them for both Domestic and International travel.
Let Flight Centre - do the work and enjoy the process.

Sophie Whiteing has been an absolute professional throughout My Antarctica Expedition Trip booking. She Provides lots of advice and feedback to assist. I cannot recommend Sophie enough she is amazing at her role. Thanks Sophie for everything!

I have been dealing with Flight Centre for years, and I always seek out the same helpful service from Elouise Darling-Filby. She has been amazing every time, and goes out of her way to help. She is a great asset to the company.

Elouise was brilliant from start to finish, during an immensely difficult time

For over 4 consecutive years, we have been using the services of Sophie to book our annual business class trips and accommodation to Europe, which all have been a seamless experience. Sophie understands our overseas travel needs well, is highly responsive, provides great solutions and efficient booking arrangements. We just booked Europe for 2027!!

Ellen at Baulkham hills was so helpful and patient, highly recommend her

Thanks so much for your help, I really appreciate the time and effort into finding different flight options for me. Yor outstanding service and dedication are truly appreciated

Not so good.

I had an exceptional experience working with Emma Wilkinson from the South Brisbane team. Her professionalism and expertise were truly outstanding and made what could have been a stressful process of organising group flights feel completely effortless!

Emma was incredibly attentive throughout, taking the time to understand all of my requirements and ensuring every detail was met with care and precision. Nothing was overlooked, and her communication has been clear, timely, and reassuring at every step.

Even now, she continues to be attentive and responsive to any questions I have, which has been incredibly reassuring and much appreciated.

I am extremely grateful for her support and cannot thank her enough for the effort she has put in to make everything run smoothly. I am absolutely delighted with the service and couldn’t be happier with the overall experience.

I would highly recommend Emma to anyone looking for assistance with travel arrangements. With the rise of online booking technology, it’s easy to assume everything can be handled independently, but this experience has shown me that having someone as knowledgeable and attentive as Emma makes a significant difference and is well worth it.

Wonderful experience dealing with Fiona. If you want efficient and friendly customer service Fiona is the person for you.

Fiona was very helpful. I changed my mind several times, which no doubt would have been frustrating but it wasn't an issue for Fiona. She helped me every step of the way and was very accommodating. Highly recommend.

Please be careful when booking your holiday online with flight centre i had to cancel my flight home and move it because of a family tragedy.

I did all the right things did everything with in the time limit and they never did anything about it never heard back from them
Called mutable times saying we are sending an email now and I never received one
Keep calling just got passed around
Then they wanted to sting me $300 for not turning up to the flight even though I did the right thing and what I was ment to do

They never got in contact with me never helped me nothing I had to book a whole new flight my self and I was out of pocket from bad customer service even though i paid for all the flight and travel insurance incase these things happen .

I have never booked a flight with them since and never will

My regular agent Elouise at flight centre Travel group in Grey street south point Brisbane is one of the most knowledgeable, super efficient, genuine obliging down to earth ,caring ladies I have met so helpful and considerate highly recommend any world travel get in touch with her

Fiona Smith has been an absolute professional throughout my holiday booking. My first world ticket, Fiona asked my budgets, my preferences, answered any questions I had. Came back to me with all my required destinations and within price range. Providing lots of advice and feedback to assist. I cannot recommend Fiona enough she is amazing at her role. We have had numerous calls back and forth, no stone left unturned. I leave on my big trip this Sunday. Thanks Fiona for everything 🙏

Emma is amazing! She was super considerate, caring, personable, and thorough. She made the experience of booking flights a lot less daunting and made me feel like I could approach her with any questions, even if they were silly. Would definitely be using her as my travel expert for future trips!

I’ve been working with Fiona Smith with my Around the World Ticket this year. She has been extremely helpful setting up flights, tours and insurance. Being on the other side of the world it is a relief knowing she is there to help with any problems or answer any questions. She is prompt and clear, and quick to respond. Would recommend her services and happy to keep working with her for the remainder of my trip!

Alana was amazing. We booked our flights and tour to Morocco with Alana Pilcher and she was super helpful and resourceful in terms of flight times, pricing and ideas for great places to stay. Then when the middle east conflict happened, she kept us up to date and helped cancel / postpone our holiday. And book another holiday, just as helpful as the last!

Liz provided excellent customer service in a timely manner. She was friendly, thoughtful and detail orientated. Grateful for wonderful service