A huge thank you to Christian at Flight Centre Mt Ommaney for his outstanding customer service. While my mum was overseas on tour, I needed urgent help with her flight check-in. Her usual trave... See more
Company replied
Location
Switch locationShop 105 Mt Ommaney Shopping Centre, 171 Dandenong Road, 4074 MT OMMANEY, QLD, AU
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We had our flights cancelled due to Typhoon Ragasa and Hong Kong airport was closed down with only 12 hours before we were due to fly. Had fantastic customer service with both James and Maddie. Jam... See more
Company replied
Jesse at Mt Ommaney is an amazing travel agent, he always goes above and beyond for us.
Company replied
James made the entire process very easy, knows his stuff. In and out without hassle, just what I like.
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Company details
About Flight Centre Australia - Flight Centre Mt Ommaney
Written by the company
Written by the company
Contact info
Shop 105 Mt Ommaney Shopping Centre, 171 Dandenong Road, 4074, MT OMMANEY, QLD, Australia
- (07)32792911
3.9
Great
4 reviews
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Christian Went Above and Beyond
A huge thank you to Christian at Flight Centre Mt Ommaney for his outstanding customer service.
While my mum was overseas on tour, I needed urgent help with her flight check-in. Her usual travel agent was away, but Christian stepped in without hesitation. He went above and beyond to help, first locating and providing the correct booking reference numbers. When those didn't work, he happily looked further into the booking and provided the e-ticket numbers instead, which I was able to pass on to my mum overseas.
Nothing was too much trouble, and he was patient, proactive, and genuinely happy to help, even though he wasn't the original consultant who handled the booking.
Exceptional service like this is rare and very much appreciated. Thank you, Christian!
4 July 2026
Unprompted review
Reply from Flight Centre Australia - Flight Centre Mt Ommaney
Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
Easy
James made the entire process very easy, knows his stuff.
In and out without hassle, just what I like.
2 May 2026
Reply from Flight Centre Australia - Flight Centre Mt Ommaney
Hi Rob, thanks for the lovely review.
Fantastic customer service in an emergency
We had our flights cancelled due to Typhoon Ragasa and Hong Kong airport was closed down with only 12 hours before we were due to fly.
Had fantastic customer service with both James and Maddie. James rearranged our flights so we could still get to our destination on time.
This is when customer service really counts when you are stressed and need someone to go the extra mile to sort your tickets out. Very much appreciated will definitely be recommending them.
22 September 2025
Unprompted review
Reply from Flight Centre Australia - Flight Centre Mt Ommaney
Thanks for this amazing review Simon James Hoadley! We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
Jesse at Mt Ommaney is an amazing…
Jesse at Mt Ommaney is an amazing travel agent, he always goes above and beyond for us.
16 May 2025
Reply from Flight Centre Australia - Flight Centre Mt Ommaney
We love to see this amazing review for Jesse, and how he went above and beyond for your booking! Thanks for sharing Julie 😀
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