Flight Centre Reviews 13

I bought a flight two weeks ago with Aunt Betty and have still had no confirmation email, I can't get through to customer service and the airline said I'm not booked onto my flight. I'm going to have to try and reverse the payment with the bank so I can buy a flight again.

Bunko artists. Had a return domestic flight booked for two. Needed to voluntarily change - that's on me. The JetStar extortion fee ? ~ $600 to do the change. I will never ever ever ever have anything to do with JetStar again. Back to Flight Center. Paid for the original two tickets on line using PayPal. The support person handling the change didn't have a clue what PayPal was and after 45 mins of her saying what credit card is PayPal linked to ? I hung up. Next day I went to a Flight Centre shop but guess what ? The online operation is a separate business and the shop has no way of looking up the booking reference. I had enough of the grief and was easier to just cancel the booking. Tried to reply to email to cancel but the address was donotreplyonline so had to call again. Absolute grub business.

Dont book through Flight Centre or their affiliates. Travel agents are useless for advice.
We were sold a flight home that was 8 hours longer and 2 times the cost. Agent did not recommend a direct flight but booked us via Singapore. Tried to resolve prior to heading home - no contact number worked when oseas
When returning home raised with flight centre customer concerns - they basically said "bad luck" you approved of the itinerary, so it was my fault!!!
what a joke! useless and inexperienced

Betrayed and Exhausted: How Flight Centre Kalamunda Abandoned My 83-Year-Old Mother on a Heartbreaking Final Journey

My 83-year-old mother embarked on what was likely her final journey to see her elderly sister and gravely ill niece. Understanding the physical toll such a long trip would take, she specifically engaged Ebony at Flight Centre Kalamunda to book a Business Class return trip from Perth to Manchester, trusting their expertise to ensure her comfort.

Ebony recommended Cathay Pacific with a 7-hour stopover in Hong Kong. She explicitly assured my mother that this would be "fine" because Business Class passengers had access to beds to rest. This promise was a decisive factor in my elderly mother's decision to proceed.

The reality was a nightmare. Upon arrival in Hong Kong, there were no beds. My 83-year-old mother, travelling alone, was forced to sit in the airport for seven hours, exhausted and distraught after a long flight. When she called Ebony to plead for help securing a proper rest area for her 8-hour return stopover, she was offered no solution except to pay many thousands more for a different flight.

I then intervened, speaking with Ebony directly. I suggested she contact Cathay Pacific in Hong Kong to reserve a bed for my mother's return journey, expressing deep concern for her health. Ebony agreed, telling me not to worry and that she would take care of it.

This promise was also broken. My mother has now returned home, utterly exhausted and debilitated. She once again spent an 8-hour stopover in Hong Kong with no bed, forced to endure over 18 hours of flight time without proper rest. Shame on you, Ebony, for your misleading assurances and for failing to follow through on your explicit commitment. Shame on you, Flight Centre Kalamunda, for your profound lack of care and accountability in managing the travel of a vulnerable elderly woman on a deeply emotional trip. You failed in your fundamental duty of care.

I would like to give Bernice Dingle a 100% for my experience she gave me when I book a late minute travel to Queensland for a funeral , she made it so easy thank you Len Macbeth

Every change has a big cost and to cancel is minimum $250 per person and then tell me there is an extra tax charge which we cannot disclose till after we refund..............best part is 6 weeks minimum for refund. BTW why does an australian company use overseas workers you cant understand.

I booked a 2 month trip to UK and Europe with Flight Centre, comprising 2 Trafalgar tours and a Greek island cruise all of which were amazing.
I booked my trip through the Manager of the Balwyn store in Melbourne, explaining to her I’d had a poor experience with Flight Centre the year before she assured me it wouldn’t happen again.
On arriving in London my hotel had no booking or payment so I paid again. In Athens I requested a hotel near the port where my cruise started. I saw ships in the harbour so thought all was OK, until the next morning when I realised the correct port was 1.5 hour taxi ride away. I nearly missed my cruise.
Knowing the cruise returned at 8.30am, she booked me into accommodation with no reception and no one to answer the phone until the 3pm check in time. I am alone, not young, in 35 degrees heat in an area the taxi driver did not think safe to leave me in, so he took me to another hotel which was lovely. I tried to cancel my accommodation but was unable to get a refund for the 3 nights I was staying.
On return to Melbourne the Balwyn store had closed and the manager had moved to the Doncaster store but was no longer the manager. I discussed my issues with the Doncaster manager. It took 3 MONTHS of constant calls and emails until I received the $1300 I had paid due to their mistakes. To add insult to injury my last call to the Manager was never returned (he was there according to the staff member who took my message) and made the person who caused all of my problems to continue with the negotiations.
I understand mistakes occur due to human error and was not upset with them until I was back home and it took 3 months to resolve. If my issue had been resolved in 3 weeks and not 3 MONTHS I would have given them 4 stars
I will never use Flight Centre again.

I would like to acknowledge Hannah Brearley from Flight Centre Greensborough. She has been one of the most professional and helpful people we have ever experienced when booking a holiday. Hannah booked a holiday for myself and my husband which lasted 5 months in total. She looked after every aspect of our trip from beginning to end. Our trip was absolutely perfect with minimal problems. When we encountered an issue which was out of our control, we contacted Hannah, and she sorted it all out without effort. It made our trip less stressful knowing we had Hannah looking after us. She is a genuinely lovely person, and I would highly recommend her to anyone booking a holiday. Thankyou Hannah

Christian at Flight Centre Glenelg goes above & beyond duty. Very obliging & very helpful. Laid back & friendly. Makes you feel like a friend. Always a lovely atmosphere.

AWFUL AWFUL AWFUL was promised a refund after the airline cancelled my flight, i waited 16 weeks for this refund- which never came.

I called customer service and was put on hold for 2 hours just to be told there is nothing they can do

I ve been a customer for years. During this period and with this craziness I realise how poor the customer service is in this company. There is not a single staff that I talk with and assisted me with genuine advices. I am shocked how these people care of making money for the company and getting their commissions, when people like us are frustrating in order to get a flight back home. I have no place to stay because I did the mistake and trusted this agency! My flights were canceled twice and the staff member was not caring to share the news or calling next time just to ask to book with a different airline. They don’t refund, they lie due to uncertainty and they don’t even think twice before they give wrong information!!!!I spoke with 5 different team members and each person responded different stuff for the same question I made! I spent thousands in two different tickets and got nothing back!I am waiting for a refund in an insurance for 12 weeks!12 weeks!!!this is the first time I am hearing something like it!And when is to book for a new trip here are all the smiles and everyone is happy to assist!I am super disappointed with Flight Centre!!!!!!People should remember to be “humans” and respect customers‘ needs first!This is a really good time to prove the customer service even when spread bad news, there should be an alternative or advice right before the the time comes!! I very very very much regret the fact I cooperated with this “travel-agency”- sales company!!!!!

What an amazing help we received from Fabricio Perez! He is so kind and friendly He was always looking for our best choice and attentive to our requeriments. For us was wonderfull find a personal travel expert talking in Spanish it’s definitely a plus for flight center northland

Wendy an excellent flight center traveling agent.I enjoyed her service,very comfortable to be around her, understanding and very informative.
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