Hi made a quick easy booking with Mr Ronnie he understood and delivered exactly what I needed i wouldn't get anywhere with out Ronnie at Flightcatchers.com. Fantastic customer service Flightcatchers a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really good experience with Flightcatchers. The whole booking process was smooth and easy, and they helped me find a good deal without any hassle. Big thanks to Badar, Haroon, and Qamar Iqbal f... See more
Company replied
I had a great experience with this Travel Agency, Their consultant Abraham was extremely helpful and professional. He explained everything clearly and guided me through the entire process step by ste... See more
Company replied
Had to cancel my initial booking made online via another company as they did not honor their price quoted and wanted considerably more money. Rebooked same flights at near initial cost through Flightc... See more
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Company details
Written by the company
flightcatchers.com is an e-commerce company offering online travel products and services including flights, hotels and packages. We are a part of Polani Travel Ltd, originally a family-run business established in 1965. Today we have over 50 years of experience and have firmly established ourselves as one of the key players in the UK travel industry. Over the years, we have developed our expertise and negotiated special discounts with our suppliers to provide you with the best customer experience possible at affordable rates. We have recently invested heavily in our technology to ensure that we provide you with a simple and hassle free online experience. However, we also recognise that our customers may want to speak to someone personally about their travel requirements so we have professionally trained staff ready to assist you 7 days a week.
Contact info
84 Kingsley Road, TW3 1QA, Hounslow, United Kingdom
- 02071831816
- info@flightcatchers.com
- flightcatchers.com
4.7
Excellent
15K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their customer service is better than business class
Dealt with an amazing guy called Abraham Fazal who was so patient and detailed and made the overall ticket purchasing experience really smooth. The guy was a thorough professional. Highly recommend him and flightcatchers.
22 April 2026
Unprompted review
Reply from Flightcatchers
Dear Ali,
Thank you for your kind feedback. We’re really pleased to hear that Abraham handled your enquiry professionally and made everything nice and easy for you. Your 5 star rating is greatly appreciated.
We look forward to assisting you again soon.
Best regards,
Customer Care Team
HAROON ISHAQ was very professional and…
HAROON ISHAQ was very professional and helpful
highly recommended
22 April 2026
Reply from Flightcatchers
Dear Abid,
Thank you for your kind feedback. We’re delighted to hear that Haroon ishaq was able to assist you and provide helpful service.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
The customer service was fantastic and…
The customer service was fantastic and the price was great
22 April 2026
Reply from Flightcatchers
Dear Matthew,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Mr K Gurung
Flightcatchers known for long time, very helpful and efficiency customer services when booking. This time I booked with Danial Riaz Minhas and he was very polite with clear guidance information. Definitely recommendation to friend and family. Thank you.
22 April 2026
Reply from Flightcatchers
Dear Mr K Gurung,
Thank you very much for your feedback, we are pleased to hear that you had a great experience with us and truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Family trip to Vietnam from UK
My family and I used flightcatchers/Polani Travel for a trip to Vietnam. Great value flights! The customer service team were available, professional and knowledgeable. I was updated about airline changes, swiftly. Thank you, and well done!
6 April 2026
Unprompted review
Reply from Flightcatchers
Dear Gareth Coombs,
Thank you very much for your feedback, we are pleased to hear that you had a great experience with us and truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Reply from Flightcatchers
Dear Customer,
Thank you for your feedback. We’re glad to hear you are satisfied with Ahsan Arshad Patel’s service. Your kind words are appreciated and will be shared with him.
Best regards,
Customer Care Team
Great customer service from Yakshan…
Great customer service from Yakshan Ali, was very helpful. Would highly recommend!
22 April 2026
Reply from Flightcatchers
Dear Ruwani,
Thank you very much for your feedback, we are pleased to hear that you had a great experience with Mr Yakshan and truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Hi made a quick easy booking with Mr…
Hi made a quick easy booking with Mr Ronnie he understood and delivered exactly what I needed i wouldn't get anywhere with out Ronnie at Flightcatchers.com. Fantastic customer service Flightcatchers are very lucky to have him. Will be buying again and again thank u
21 April 2026
Unprompted review
Reply from Flightcatchers
Dear Riiana Sarwar,
Thank you for your kind feedback.
We’re delighted to hear that Mr Ronnie provided you with such excellent service and made your booking smooth and easy. Your appreciation will be shared with him and the team.
We truly value your support and look forward to assisting you again.
Best regards,
Customer Care Team
Booked a flight with Flightcatchers…
Booked a flight with Flightcatchers today. Badar was excellent at dealing with the booking. It was great to get the cheapest price with this company after checking all the major comparison sites.
22 April 2026
Reply from Flightcatchers
Dear Abdul Q,
Thank you for your booking and feedback.
We’re glad Badar was able to assist you and that you secured a great fare through Flightcatchers. We appreciate your trust and look forward to serving you again.
Best regards,
Customer Care Team
Wonderful to shop tickets from
14 April 2026
Unprompted review
Reply from Flightcatchers
Dear Arif,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
I had a great experience booking my…
I had a great experience booking my flights through Akbar on Flight Catcher. He was very professional and made the whole process smooth and stress-free. I really appreciated his clear communication and attention to detail. I would definitely recommend Akbar to anyone looking for help with travel bookings.
21 April 2026
Reply from Flightcatchers
Dear Habib,
Thank you for your kind feedback. We’re really pleased to hear that Akbar handled your enquiry professionally and made everything nice and easy for you. Your 5 star rating is greatly appreciated.
We look forward to assisting you again soon.
Best regards,
Customer Care Team
Badar was really helpful and supportive…
Badar was really helpful and supportive with my queries. Thanks
18 April 2026
Reply from Flightcatchers
Dear Moz,
Thank you for your kind feedback. We’re delighted to hear that Badar was able to assist you and provide helpful service.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
I booked with this company from…
I booked with this company from Skyscanner the send confirmation I paid for the ticket. Send me all confirmation after 20 minutes sorry declined and I’m trying to buy same ticket is £500 on top. Shame on you guys.
And my moneys on hold
21 April 2026
Unprompted review
Reply from Flightcatchers
Dear Ako A,
Thank you for your feedback.
We are sorry to hear about your experience and understand your concerns regarding your booking.
Please note that all bookings are subject to airline availability and confirmation at the time of processing. Once a booking is successfully confirmed, it is issued in line with the fare and conditions applicable at that time.
We appreciate you sharing your experience and kindly request you to provide your booking reference so we can review your case and assist you further.
Best regards,
Customer Care Team
Sarang provided high quality service…
Sarang provided high quality service and helped put with my booking
21 April 2026
Reply from Flightcatchers
Dear Nirrushan R,
Thank you for your kind feedback. We are pleased to hear that Sarang provided high quality service and assisted you with your booking.
We truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Customer Care Team
Excellent Service
Mukesh Kumar was very helpful and knowledgeable. He was able to find us a very good fare and promptly booked and issued the the tickets as promised. A truly 5 star service.
20 April 2026
Reply from Flightcatchers
Dear Mr Adz,
Thank you for your kind feedback. We are pleased to hear that Mukesh Kumar was very helpful and knowledgeable, and that he was able to assist you in securing a good fare with prompt ticket issuance.
We truly appreciate your 5-star comments and look forward to assisting you again in the future.
Best regards,
Customer Care Team
nice company
20 April 2026
Unprompted review
Reply from Flightcatchers
Dear Cather,
Thank you for your kind feedback. We truly appreciate your support and are pleased to hear that you had a positive experience with our company.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Muhammad Shahneel Syed Was amazing
Muhammad Shahneel Syed Was amazing, he went the extra mile to get what we wanted. He reassured us every step of the way. He made the booking easy and he is very efficient. Thank you Muhammad for your great customer service making the booking process painless and smooth.
20 April 2026
Reply from Flightcatchers
Dear Julie,
Thank you for your kind feedback. We are delighted to hear that Shahneel provided you with excellent customer service and was very helpful. Your appreciation means a great deal to us.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Abraham was lovely
20 April 2026
Reply from Flightcatchers
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that Abraham was able to assist you and provide helpful service.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
I have used them before and they have…
I have used them before and they have great customer service.
15 April 2026
Reply from Flightcatchers
Dear Customer,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Amazing service always reliable and…
Amazing service always reliable and trustworthy. Amjid Noor was amazing thank you.
20 April 2026
Unprompted review
Reply from Flightcatchers
Dear Azhar,
Thank you very much for your feedback, we are pleased to hear that you had a great experience with us and truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
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