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flibco.com Reviews 4,099

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its punctuality, reliability, and efficiency, making their journeys smooth and stress-free. Many people highlight the professionalism and kindness of the staff and drivers, noting their helpfulness. The convenience of the service, especially for airport transfers, is frequently mentioned, with many appreciating the easy booking process and comfortable, clean buses. However, some customers also noted issues with punctuality, experiencing delays or buses not showing up, which led to missed connections. A few other people also felt that the pricing was too high, and some encountered problems with staff regarding boarding or specific requests, leading to unpleasant interactions.

What people talk about most

Service

Customers had positive experiences with service, often praising its punctuality, reliability, and comfort.... See more

Staff

People report positive experiences with staff. Many customers praise the drivers and staff for being... See more

Location

Reviewers mention ambiguous feedback about location. While many customers find bus stations and stops easy to... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the service as... See more

Booking process

Users describe ambiguous interactions with the booking process. Many customers found the booking system easy... See more

Based on these reviews

Rated 4 out of 5 stars

We were almost on time, no disturbing delay, and it was due to the heavy evening traffic jam in Milan. Had only good experience, except the pretty aggressive driving style of the driver on the highw... See more

Rated 4 out of 5 stars

The bus arrived on time and departed exactly as scheduled. At boarding, I was greeted by a very kind staff member who answered my questions. The bus was clean, but it could have been a bit more comfor... See more

Rated 4 out of 5 stars

The web-site should be more easy to handle. But the service is absolutely great: timing respected, perfect help before and during the travel, drivers polite and helpfull. All the best for the future.

Rated 4 out of 5 stars

Buses were on perfect time and they are very well organized. The price should be reduced, considering e.g. a family travelling together with kids. It was more expensive the price of the buses than the... See more

Rated 5 out of 5 stars

This is an outstanding service The bonus was that we could board in Redbridge which meant that door to door this meant 45 minutes on both to and from Drivers are professional and kind so I canno... See more

Rated 5 out of 5 stars

We used this company to travel from Charleroi airport to Brugge. What can I say an exceptional service from start to finish. Punctual, clean comfortable coach, friendly driver, affordable, would defin... See more

Rated 5 out of 5 stars

I found the departure station quite easily, it was correctly shown on the ticket. The bus arrived when it should have left, we were on the road almost 10 minutes later than the intended departure time... See more

Rated 5 out of 5 stars

Outstanding transport experience. We were a group of six people, and the service was extremely well organized, punctual, and stress-free from start to finish. Everything went according to plan, and th... See more

Rated 5 out of 5 stars

Fantastic service for solo female travellers. used this service from frankfurt hann into the city and back for an 'extreme day trip' having arrived at the airport and getting through passport control... See more

Rated 5 out of 5 stars

The bus from Charleroi airport to Luxembourg is very convenient and easy. At the airport there is a comfortable bus station where to wait, buy tickets or get into. Instead at the Bouillon parking in L... See more

Rated 5 out of 5 stars

It's perfect for a direct transfer from the airport to the major cities. I was travelling with my family, it made everything much easier because we wanted to visit Bruges and Ghent without flibco we w... See more

Rated 5 out of 5 stars

If not for the Flibco shuttle there would be no other considerably cheap way to get to the Charleroi airport by public transport from Brussels Midi. But for me personally it is still uncomfortable to... See more

Rated 5 out of 5 stars

Booking incredibly easy. Tickets are valid for 24 hours. On board WiFi and phone charging facilities. Prompt departure. Coaches leave every 20 mins. Reliable and value for money.

Rated 5 out of 5 stars

Bit apprehensive at first but superb service. Very organised . Will defo use again on our travels. Can't find fault anywhere

Rated 1 out of 5 stars

Terrible company. We were at the flibco bus stop 20 mins before departure. The bus never turned up. We waited a further 30 mins after our allotted time and the bus never showed. We had no other option... See more

Rated 1 out of 5 stars

More and more an industry to make money. Buses are filled with people, not respecting any specific requests from client. It should be possible to keep the luggage under one's seat when it contains... See more

Company replied

Rated 5 out of 5 stars

Amazing service, on time, very friendly, smooth driving, good price. I’ve asked for the driver to arrive earlier at the hotel to take us to the airport which the driver did and I am very pleased, h... See more

Rated 5 out of 5 stars

Great efficient service clean bus comfortable seats charging point that actually worked. Driver was quick and gave clear instructions for baggage and boarding everyone on bus

Rated 5 out of 5 stars

Excellent service from start to finish. I’ve used the Charleroi–Brussels route several times now and it’s always punctual, affordable, and reliable. Drivers are polite and buses are spotless every tim... See more

Rated 1 out of 5 stars

Hi. Bought the ticket. They never send it me QR code. I presented the conformation of purchase to the staff, they didn't allowed me to entering the bus. Was trying to get a refund. Flibco company wa... See more

Rated 5 out of 5 stars

This coach service from Stratford to Stansted is efficient, fast and reliable. The coaches leave as per timetable, are clean and have WiFi on board. I always choose for my airport commute. Their tick... See more

Rated 5 out of 5 stars

Flibco is honestly the easiest way to travel between Charleroi Airport and Brussels. Affordable, clean, and always reliable. I travel often for work and now I always choose them.

Rated 5 out of 5 stars

Really happy with my Flibco experience. Great communication, clean vehicles, friendly staff, and reasonable prices. Made getting to the airport so much easier. Highly recommend to any traveler!

Rated 1 out of 5 stars

The worst company I’ve ever dealt with. Sold me round-trip tickets, Sent Me only the outbound tickets and refused to do anything to get me my return tickets. They first denied that they ever sold me t... See more

Company replied

Rated 5 out of 5 stars

We travel to Germany often and use the Flibco.com bus to take us from Hahn airport to Frankfurt city centre. A two hour and twenty minute journey. Only costs around £20 each for a single trip. Driver... See more

Rated 5 out of 5 stars

Very convenient way to travel from the Belgian coast to Charleroi Airport. Very good time schedule. Busses are comfortable and very good drivers. Can recommend it to everyone.

Rated 5 out of 5 stars

I’ve had a great experience with this service. The buses are consistently on time, which is a huge relief when traveling. One of the best features is their flexibility—even when my flight was delayed... See more

Rated 5 out of 5 stars

I’ve always had an amazing experience using Flibco. The service is affordable, clean, and very reliable every time I travel. It’s become my go-to for airport transfers, and I wouldn’t choose any othe... See more

Rated 5 out of 5 stars

Very easy streamline booking system and the best prices. All the staff we encountered were so friendly and helpful. It was a great experience which helped to make our travel a success. Thank you very... See more

Rated 5 out of 5 stars

Strict, precise and fast, with an easy booking process. I wanted to go to Charleroi Airport and I arrived on time and easily and confortably.

Rated 5 out of 5 stars

Excellent experience with Flibco on the route from Luxembourg to Charleroi Airport. The bus was punctual, clean and very comfortable, and the driver was professional and friendly. The whole journey wa... See more

Rated 5 out of 5 stars

I have used Flibco countless times for trips from London to Stansted Airport. And also in Germany, from Frankfurt to Hahn Airport. There has not been any delay during any of my travels. The open retu... See more

Rated 5 out of 5 stars

Great experience from start of booking to return journey back to the airport. Easy to book, find the buses and get on board

Rated 5 out of 5 stars

We booked a return from Turin airport to Porta Nuova, both journeys were on time and the drivers were very helpful & friendly. I would highly recommend this Flibco.

Rated 4 out of 5 stars

The carrier increased frequency to cope with the busy period. It was well organised quick and very smooth. A very good service between the airport and Brussels mid

Rated 1 out of 5 stars

Unreliable and irresponsible – avoid if you have a flight I booked a 5:00 AM FIBCO shuttle to Malpensa, and the bus arrived at the airport at 5:25 AM because it waited at Milano Centrale to c... See more

Company replied

Rated 5 out of 5 stars

For delayed our Flight we missed our booked bus, after that the they provide us opportunity to take the next bus on that same ticket without any extra cost.

Rated 5 out of 5 stars

Cheap and easy way to get to Stansted Airport. Gone are the days of overpriced Stansted Express that gets cancelled on the weekend with no refunds.

Rated 5 out of 5 stars

You helped me to take another bus with the same ticket even i missed the bus i've booked (because of airplane delay); it really helped me a lot :)

Rated 5 out of 5 stars

Was fortunate to get last space on shuttle at time i wanted but needn't have worried because there is another few mins after coach clean and comfortable driver seemed friendly enough drove with care a... See more

Rated 1 out of 5 stars

I travelled 2 times with flibco, first time in february 2025 and second time in february 2026. Everything was perfect till the last transfer from Milano Centrale to Bergamo Airport on 19 february at 2... See more

Company replied

Rated 5 out of 5 stars

The bus arrived in Bruges on time and we arrived at Charleroi Airport on time. Driver was friendly, bus was comfortable and really good value

Rated 1 out of 5 stars

A driver yelled at me — the one who was going from Mainz to Frankfurt — just because I asked if he knew anything about our bus, which was already 20 minutes late. We didn’t receive any notification... See more

Company replied

Rated 5 out of 5 stars

It was a great experience. This is first time I used this service, I am satisfied with this service. And I already booked my next holiday bus service with flibco🥳

Rated 5 out of 5 stars

From Milan Bergamo airport to central Milan railway station and back. Super convenient stop right outside arrivals . Departs every 30 mins and was exactly on time for both trips. Took about an hour ea... See more

Rated 1 out of 5 stars

Warning to others using flibco for Stansted Airport. I arrived at Stratford Westfield at 05:30 for the 05:40 shuttle, but the bus had already departed early because it was full. A flibco represen... See more

Rated 3 out of 5 stars

We took Flibco buses from Frankfurt Hahn Airport to Frankfurt City Centre and then back again 8 late days later. The scheduled departure time for the bus from Hahn Airport was adjusted by 30mins whe... See more

Rated 5 out of 5 stars

Frequent service between Brussels Midi train station and Brussels Charleroi Airport. Easy to book on website.

Rated 4 out of 5 stars

Good overall, but need to be more punctual on departure time. The coach was due to depart at 1am but didn’t until around 1.05am.

Rated 1 out of 5 stars

I don t know about other countries, in belgium it was horrifying. Always late, like half hour late, overpriced, website dorsn t work, sickening scent diffusers in the bus station at charleroi that po... See more

Company replied

Rated 1 out of 5 stars

I had bus tickets for Stratford - Stansted, to catch a flight, but because of the West Ham X Fulham football game, traffic was chaotic. Once the buses had to go to Liverpool Street before heading to S... See more

Company replied

Rated 5 out of 5 stars

Great service both times I used it to commute between Charleroi airport and Brussels. The bus is very comfortable, and the stop is easy to find. The staff was helpful. I was surprised by the punctuali... See more


Company details

  1. Bus and Coach Company

About flibco.com

Written by the company

Flibco.com - Your Airport Connection

Founded in Luxembourg in 2005 and part of SLG group, flibco.com is a leading passenger transport company specializing in airport transfers from multiple cities in Europe with its shuttle bus lines and Door2Gate services. With over 15 years of experience in airport transport services and a strong network of trusted bus companies, it has become the partner of choice for airports and transport providers.

Leveraging its history and expertise, it employs an innovative Big Data approach to constantly improve data management solutions which ensures efficient, reliable, and tailored services that meet customer needs. Its solid reputation for delivering high-quality airport transport services has earned flibco.com the trust and loyalty of passengers over the years.

At flibco.com, we understand the importance of optimizing fleet performance and empowering mobility service providers to enhance all aspects of their operations. Join us on our way to create the most important platform in the airport mobility industry!


Learn more about flibco.com

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 78% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Terrible company

Terrible company. We were at the flibco bus stop 20 mins before departure. The bus never turned up. We waited a further 30 mins after our allotted time and the bus never showed. We had no other option to purchase a ticket with another company to get into Milan. I have contacted customer services and they have refused to give us a refund as they are saying the bus did depart from the station but I can assure you there was not a flibco bus that arrived.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Always on time

They are always on time. I managed to catch my plane even though we were stopped by a protest. Calm, polite drivers. There is a possibility to charge the phone, although it does not work near some seats.

30 March 2026
Rated 5 out of 5 stars

I have experience using services like…

I have experience using services like Flibco bus, where I observed the importance of punctuality, clear communication, and good customer service. It helped me understand how transport staff manage passengers efficiently and handle different situations calmly.

27 March 2026
Rated 5 out of 5 stars

I must say I was impressed with the…

I must say I was impressed with the service I received.
The coach was on time, reasonably priced and clean. We got to Stansted in less than half an hour.

The fact that your ticket is open for more than 24 hours was a relief, although I did wonder what would happen if the coach was full.

On our return the coach for Redbridge at 3pm had just left but the friendly staff said we were allowed to board the Stratford one at 3.30pm even though we hadn't booked it! Amazing!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

First class experience

Very easy streamline booking system and the best prices. All the staff we encountered were so friendly and helpful. It was a great experience which helped to make our travel a success. Thank you very much. We will definitely use Flibco from now on.

30 March 2026
Rated 4 out of 5 stars

Good overall

Good overall, but need to be more punctual on departure time. The coach was due to depart at 1am but didn’t until around 1.05am.

30 March 2026
Rated 1 out of 5 stars

Full bus and no refunds

Had tickets booked for bus to Stansted airport. Bus arrived at station and we were told it was full. Asked driver if another bus was coming and if there were seats, he said he didn’t know and left. As we were catching a flight we had to get a taxi to airport. Customer service is now refusing to issue a refund. I would not recommend this service as not only is it unreliable but the company will offer zero compensation for their error.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Change with the next bus

You helped me to take another bus with the same ticket even i missed the bus i've booked (because of airplane delay); it really helped me a lot :)

28 March 2026

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