I love it the only thing I wish which made me take a star is after a period of having your service we should be able to change the payment date. I've been a Flexcar customer 2 years now been loving ev... See more
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Review summary
Created with AI, based on recent reviews
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Overall great experience with Flexcar. Ive been with the company for several years now. Pretty much from the beginning. My recent swaps were the only time I had issues. Im still finding item from the... See more
I don't like that when the miles are low ww can't purchase more at our leisure. Consumers should be able to purchase at their convenience and not forced. I understand the business has to generate reve... See more
Flexcar is a useful option for people who can’t buy a car outright, but the strict payment structure and lack of flexibility make it challenging. Not everyone gets paid on a fixed schedule, and that m... See more
Company details
Written by the company
Flexcar is the first and only month-to-month car lease — with insurance, maintenance, and roadside assistance all included in one simple monthly payment. No down payment. No dealership. No being locked into a multi-year contract. Just choose your vehicle, get on the road, and go. With Flexcar, you're never stuck. Life changes, and your car plan should too. Swap your vehicle, upgrade to something new, or return it when you're done — all on your schedule. Whether you need a reliable daily driver, more cargo space for a growing family, or something that just fits where you are right now, Flexcar makes it simple to get exactly what you need. Every plan comes fully loaded: insurance, maintenance, and roadside assistance are built in, so there are no surprise costs and no juggling multiple bills. One payment. Everything covered. Flexcar is available across the U.S., including New England, Atlanta, Charlotte, Nashville, New York, the Bay Area, and Dallas — with more markets on the way.
Free Delivery
Limited time only – $100 value
Our 5-star team delivers your car right to your doorstep.
Contact info
60 State St, 02109, Boston, United States
- 1-866-725-2734
- support@flexcar.com
- flexcar.com
3.8
Great
1K reviews
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The experience was amazing because is…
The experience was amazing because is was so reliable and everything was right there for you on the App always.
26 April 2026
Charges are too high.
Charges are too high.
Car choices don’t match the charges.
Customer service think they are the CEO.
Can you pay $1000 plus a month and they still want you to take time out of your day to go get an oil change. makes zero sense
17 April 2026
The ability to flex lease has been…
The ability to flex lease has been amazing, I used Flexcar when it first started and seeing the progress now has been cool to watch.
19 April 2026
I had the misfortune of dealing with…
I had the misfortune of dealing with Flex Car recently, and I cannot stress enough how much of a waste of time and energy this service was. If I could give them zero stars, I would.
The primary issue began immediately upon arrival. Despite having a confirmed reservation, the car was nowhere near ready. I was left waiting for an unreasonable amount of time while staff scrambled around, completely disorganized. There was no communication, no apology, and zero sense of urgency regarding the delay. My schedule was completely thrown off because they couldn't manage a basic pickup procedure.
To make matters worse, the customer service experience was atrocious. The staff were dismissive, unhelpful, and acted as if my valid frustration was an inconvenience to them. Instead of trying to resolve the issue or provide any kind of accommodation for the massive delay, they just offered shrugs and empty excuses.
Do yourself a massive favor and book your rental elsewhere. Flex Car is unreliable, unprofessional, and clearly incapable of managing basic logistics. Save your time and money—look for a company that actually values its customers.
28 April 2026
Terrible customer service
Had difficulty finding basic information even though I’m a platinum member and I’ve been a member over four years. They could not locate my information and tried to tell me what I was seeing on my app, even though I was reading directly from the app.
17 April 2026
I love that everything is included
I love that everything is included, the only bad thing is there is no quick customer service.
25 April 2026
Just a overall good experience.
22 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The person who assist me and did a walk…
The person who assist me and did a walk through around the car was helpful
22 April 2026
Reply from Flexcar
A helpful pickup experience and clear walk-through are exactly what we're going for. Thanks for taking the time to share this - we're glad the team was able to support you and make things easy. Welcome to Flexcar.
The best in the market. 🩷
Flexcar is just stress free all around. I do not have to worry about anything. Pure freedom. Thank you, Flexcar. 🩷
27 April 2026
Reply from Flexcar
Stress free all around is exactly what we're going for. Thank you for sharing this - we're so glad Flexcar has given you that sense of freedom and peace of mind. Welcome to Flexcar.
Reply from Flexcar
Being in and out for an oil change is exactly what we're going for. We're glad the process was quick and easy, and we really appreciate you sharing this. Thank you for being a part of our journey.
The staff made the exchange easy!
The staff made the exchange easy!
They were friendly and professional resulting in a positive exchange for me.
Thank you
16 April 2026
Reply from Flexcar
Making the exchange easy is exactly what we're going for. We're so glad our staff made the process smooth and left you with a positive experience. Thank you for being a part of our journey.
Hidden fees highest package was bought…
Hidden fees highest package was bought and still had to pay for additional mileage
19 April 2026
The company ideals they think and…
The company ideals they think and supports the less fortunate the staffs are professional and accommodating and I thank each and every one 😊
27 April 2026
Reply from Flexcar
Reviews like yours are the reason we do what we do. Thank you for recognizing both what we're building and the way our team shows up for members every day. Members like you are the ones proving there's a better way, and we're grateful to have you part of the Flexcar movement.
- The team at Flexcar
The perfect car ownership alternative
The perfect alternative to car ownership for me! I love driving a nice, reliable car and never losing sleep or time over dealing with annoying car maintenance. Couldn’t be happier and hope to see them expand and continue making access to a car more affordable. Great customer service and leasing centers too.
27 April 2026
Reply from Flexcar
Reviews like yours are the reason we do what we do. Creating a reliable, convenient alternative to car ownership - without the hassle of maintenance - is exactly what we're building, so it's great to hear that it is working so well for you. We also appreciate you calling out our customer service team and leasing centers. Members like you are the ones proving there's a better way.
- The team at Flexcar
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