Dear Mr Carsane
Shall we tell the proper story here?
You wanted the boiler fitting the following day, and you wanted the installation to commence on or after 3pm, so you wouldn’t need to take time off work.
I made you aware that I would need to persuade a customer with less urgent need than you to have their job rearranged so that I could accommodate the next day installation. I further explained that I would need to pay the installers extra, as they would be working 3pm to around 10pm or 11pm, instead of a normal working day.
On this basis, yes, I quoted you £1685.00 for a Vokera boiler, new flue system, programmable room thermostat, magnetic system filter, limescale reducer, system cleanse and flush, boiler installation and commissioning, corrosion inhibitor, warranty registration with manufacturer, Gas Safe notification and 5 years parts and labour warranty.
You say the value of items delivered was £450 to £500. That is absolute nonsense. Realistically, the wholesale value of the items delivered was around £800.00. Obviously, the retail value was higher than that. Nevertheless, that isn’t the point. The contract value was £1685.00 supplied and fitted, with £1140.00 to be paid upon delivery. Quite simply, I was charging you £1140.00 up front because A) I had delivered some of the kit, and B) because I had to persuade another customer to delay their installation to accommodate you and also I had to pay extra to the installers for working anti-social hours.
At 7:45pm that evening, you sent me a test message asking if you could “delay” the installation by a few days. At this stage, you obviously knew that I had gone to some inconvenience to accommodate your urgent installation and “out of hours” start time. It should also have occurred to you that it would be difficult at that time in the evening to arrange alternative work for the installers concerned.
You later asked me about taking the goods back and giving you a refund. Whilst I did not believe I had any duty to accommodate you in this way, I did say that when I next had a customer for that type of boiler, I’d help you.
Clearly, you were dissatisfied with that offer, because you approached PayPal for a refund via a chargeback. You sent PayPal the correspondence between us. PayPal told you that you were not in the right and declined your request. To prove my point here, you clearly state that you paid the £1140.00 by PayPal, and you later refer to proceedings in the small claims court. Quite clearly, if you had in fact had a reasonable case, PayPal would have sided with you, rather than against you.
Now let us deal with your accusation that I am a fugitive, shall we?
Prior to the onset of COVID-19, I operated the business from a high street boiler showroom. Just before the onset of COVID, I acquired a pub / restaurant in the Derbyshire Peak District.
When COVID “happened”, I closed the showroom, as I wouldn’t have been able to keep it open under Lockdown regulations. I moved my business to my pub / restaurant for administrative purposes. The phone numbers did not change.
I only became aware that you had initiated proceedings via the small claims court when a court agent arrived at my pub one day, again, during a lockdown period. Had I have received any prior notification of your proceedings I would quite obviously have contested them and I would have expected the court to pay great attention to the fact that PayPal had reviewed all the written correspondence between us, and reviewed your narrative, and then found in my favour.
I could easily refute every other dishonest claim you make, but Trust Pilot only allows me 4000 characters for my reply.
You really are the most dishonest, most disingenuous “customer” I have ever had the misfortune to deal with.
