We purchased the Hamilton for a historic house in the US. Your design consultant was very helpful throughout the group decision-making and clear about the next steps. She answered all questions prompt... See more
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Review summary
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Reviews shaping this summary
We absolutely love our resident Duke (name of chair), as do all our friends and relatives. Such a wonderful addition to our home, so well-crafted and so comfortable. Not only that but it also improv... See more
Company replied
We're very pleased with the quality of our two sofas and the company's customer service. And when we wanted to make a change by adding a mono cushion to the larger sofa, the team made it easy, and th... See more
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I came across Fleming Howland quite sometime ago when researching for a Wingback Chair, after looking at a number of producers I kept hankering back to F & H. I eventually placed my order for the '... See more
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Company details
Written by the company
Fleming Howland has produced the world’s best-known iconic British sofa since 1780. Discover a more personalised approach to design and comfort. Heirs to age-old practices, Fleming Howland is a furniture maker from Lancashire, England. With a legacy that is continuously evolving, objects of functional beauty are brought to life. Fleming Howland draws the connoisseur to the craftsman by personalising designs that transcend the ordinary. It is a place that creates refined extravagance, iconic designs and bespoke dreams.
Contact info
Kestrel Court, Bridgewater Close, BB11 5TE, Burnley, United Kingdom
- info@fleminghowland.com
- fleminghowland.com
4.6
Excellent
448 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Style Great Customer Service
We had a good experience working with Fleming and Howland on our new "bespoke" option sofa. Delivery time was extended a little longer than we expected however, the sofa arrived as promised and expected and we are delighted to have our sofa for Christmas.
6 December 2024
Unprompted review
Reply from Fleming Howland
Thank you so much for taking the time to leave a review. We’re pleased to hear that you’re delighted with your bespoke sofa and that it arrived in time for Christmas. We truly appreciate your patience with the extended delivery time and are glad it was worth the wait. It was a pleasure working with you, and we hope you enjoy your new sofa for many years to come.
Best wishes from everyone at Fleming Howland!
Beautiful, well made showpiece
We wanted a statement piece for our new home and the red Chesterfield certainly fit the bill. It's incredibly well made, beautiful and uncommon. It's also quite comfortable. We are very happy with our purchase.
31 July 2024
Unprompted review
Reply from Fleming Howland
Thank you for your wonderful review! We're thrilled to hear that your new sofa has become the statement piece you were looking for in your new home. It's great to know you appreciate its striking design, comfort and craftsmanship. We hope your Chesterfield continues to be a cherished centrepiece for many years to come. If you ever need anything in the future, we remain at your service.
Best wishes from everyone at Fleming Howland!
Top quality furniture.
Outstanding quality and comfort.Really helpful staff taking you through the whole process.
8 December 2024
Unprompted review
Reply from Fleming Howland
Thank you so much for your review! We're pleased to hear that you enjoyed both the quality and comfort of your new furniture and that our team was able to guide you smoothly through the process.
We hope to welcome you back soon. If there's anything else we can do for you, please don't hesitate to get back in touch!
The staff
The staff, the service, the quality of workmanship, the quality of the product.
7 June 2024
Unprompted review
Reply from Fleming Howland
Hello Derek,
Many thanks for taking the time to leave us a review. We're happy that you found the service and your new furniture to your liking.
We hope you enjoy your new furniture for many years to come, and we remain at your service should you require any assistance in the future.
Best wishes from the entire team at Flemng Howland.
Impressive
Impressive! F&H treated my order with respect, shipping was flawless, and the sofa, when it arrived, was beautifully crafted, built to last, great value for the money, and wonderful to sit on. I couldn't be more pleased.
12 July 2024
Unprompted review
Reply from Fleming Howland
Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you're pleased with both the quality of your new sofa and the service you received from us. It also means a lot to us that your experience met your expectations. We appreciate your support and hope you enjoy your new sofa for many years to come! If there's anything else we can do for you, don't hesitate to get back in touch.
Straight forward and have the sense…
Straight forward and have the sense that dealing with honest conscientious people
6 September 2024
Unprompted review
Reply from Fleming Howland
Hello Chris,
Thank you for your kind words, we're glad to hear that you felt the process was straightforward; it's important to us that our customers feel confident and valued throughout their experience. We truly appreciate your feedback and look forward to serving you again in the future.
Thank you again from everyone at Fleming & Howland.
Beautiful sofa
I have recently taken delivery of my beautiful sofa made by Fleming & Howland. My reason for choosing this company was its ethos, from the traditional way the furniture is styled and made to the natural fabrics used. The choice is difficult there some lovely wool colours and leathers coloured using vegetable dyes.
The delivery company chosen by Fleming & Howland were brilliant, competent and professional with lovely Welsh accents !
I would recommend this company with confidence.
3 August 2024
Unprompted review
Reply from Fleming Howland
Hello Jane,
Thank you for leaving such a thoughtful review! We're delighted to hear that you chose Fleming & Howland for our traditional craftsmanship and natural fabrics and that you love your new sofa. We take great pride in offering a wide range of quality options, and we're also thrilled to hear that our delivery team made a positive impression on you. Your recommendation means a lot to us, and we’re grateful for your confidence. If you need anything further in the future, please don't hesitate to get back in touch!
Best wishes from all of the team at Fleming & Howland.
New William Blake Chesterfield
We received our new Chesterfield today. The sofa was exquisitely packaged. The quality of the sofa is top notch. From receiving the brochure, to ordering, to the arrival of the sofa dealing with Fleming and Howland has been a pleasure. The sofa is truly a custom piece of furniture. It was ordered in early April and arrived in Colorado in late August. A long wait, hopefully this will last a lifetime.
24 August 2024
Unprompted review
Reply from Fleming Howland
Hi Catherine,
Thank you for your review, we're thrilled to hear that your experience with Fleming & Howland was a pleasure and that you're satisfied with the quality and craftsmanship of your new sofa. We appreciate your patience and hope you enjoy your new furniture for many years to come, and we look forward to serving you again in the future!
The best leather sofas and chairs‼️‼️‼️
The best leather sofas and chairs‼️‼️‼️
Tony Miano
2 August 2024
Unprompted review
Reply from Fleming Howland
Hello Tony,
Thank you so much for taking the time to leave a review! We're delighted to hear that you love your new furniture. We strive to provide the best quality and comfort in each piece we create. We remain at your service should you require any further assistance in the future.
Thank you again from everyone at Fleming & Howland.
Punctual
Punctual, Factual, and Accurate.
…simplified delivered pricing, excellent customer interface, both Web and personal
…forecast manufacturing, shipping, and delivery very seamless and accurate
…exceptional materials and assembly
14 August 2024
Unprompted review
Reply from Fleming Howland
Hi Joe,
Thank you for your feedback, we're pleased to hear that our pricing, forecasting, and materials met your expectations. Your satisfaction with both our digital and personal interfaces is very important to us and we really appreciate your comments. We look forward to serving you again soon.
Best wishes, from all of the team at F&H!
I found Fleming & Howland while looking…
I found Fleming & Howland while looking for hand crafted Chesterfield Sofas. After receiving various brochures and leathers samples my Wife and I scheduled a trip from NY to Manchester to visit the showroom in Burnley prior to placing an order. Will the salesman went above and beyond arranging for a car service from our hotel showing us around the factory and showroom. He helped bring comfort in moving forward with ordering our two piece Cromwell sofa set. The process was smooth and went without incident, from placing the order, to following up with additional samples to verify our leather selection, to answering multiple follow up inquires. Delivery was top notch, we are impressed with the overall quality of the sofas and look forward to enjoying them in the years to come.
Matt - NY
12 July 2024
Unprompted review
Reply from Fleming Howland
Hi Matt,
Thank you for your wonderful review! We're really pleased to hear that your experience with Fleming & Howland was exceptional from start to finish. It’s great to know that our team were able to make your visit from New York to Burnley worthwhile and that the car service, factory tour, and showroom visit helped in your decision-making process.
We're delighted that you found the ordering process smooth and that our team could assist with your additional follow-up enquiries. It's fantastic to hear that you’re impressed with the delivery and the quality of your Cromwell sofa set.
We truly appreciate your kind words and look forward to having our sofas be a cherished part of your home for many years to come. Should you need any further assistance, please don’t hesitate to get back in touch with us.
Thank you again for choosing Fleming & Howland!
Absolutely satisfied
Excellent product craftsmanship and professionalism in dealing with customer
30 June 2024
Unprompted review
Reply from Fleming Howland
Hello Kostas,
Thank you so much for your kind words, we're happy to hear that you appreciate the craftsmanship of your new F&H furniture and the professionalism of our team. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thank you for choosing us!
Best wishes from the team at Fleming & Howland.
We absolutely love our Benjamin sofa…
We absolutely love our Benjamin sofa set. They are beautiful! They are perfect in our home library. The delivery to Utah, USA was flawless. The quality is apparent and we love the fact that we will cherish these pieces for many years to come.
30 July 2024
Unprompted review
Reply from Fleming Howland
Hello Jeff,
We appreciate you taking the time to share your experience.
We're thrilled to hear how much you love your new Benjamin sofa set and that it fits perfectly in your home library. It's great to know that the delivery to Utah went smoothly and that you're pleased with the quality. We hope you continue to cherish these pieces for many years to come!
Thank you again and best wishes from all of the team at Fleming & Howland.
Quality from beginning to end
From the very beginning the customer service was excellent and answered any question I had. Now that I have my chair I am completely in love with it--the quality exceeds expectations.
12 July 2024
Unprompted review
Reply from Fleming Howland
Hi Marla,
Thank you so much for your wonderful review! We're delighted to hear that our customer service team was able to assist you effectively and that you're happy with your new chair. It's great to know that it has exceeded your expectations in quality. We hope you enjoy using it as much as we did making it!
Best wishes from the F&H team.
Very professional and top quality…
Very professional and top quality craftsmanship. I would highly recommend this company and plan to work with them again in the future.
18 July 2024
Unprompted review
Reply from Fleming Howland
Hi Justin,
Thank you for your kind words and recommendation! It's great to know you appreciated our professionalism and craftsmanship. Looking forward to working with you again in the future!
Best wishes, from all of the team at F&H.
Getting better
This is our second set of sofas and chairs from Flemming and Howland. That being said, we are shocked at the misses in our new furniture delivered today. This is the Heirloom line, their top quality product. At this price point I would expect ZERO imperfections. I have forwarded pictures to the company and will follow up with their feedback. Note: the overall look, fit, and feel are exceptional, but I shouldn't have blemishes, scuffs, and miss matched leg stain colors.
Update: F&H customer service has been incredibly helpful and understanding. It turned out our sofa and chair were worse than originally thought, and are being replaced. Once we receive the new furniture I will not hesitate to give them a 5 star rating.
14 July 2024
Unprompted review
Reply from Fleming Howland
Dear Mel,
Thank you for taking the time to share your feedback and we appreciate you sending our team the pictures of your new furniture. Please rest assured that your concerns are being addressed promptly.
Our team is already reviewing the issues you mentioned. We aim to ensure that every piece of furniture we deliver matches our commitment to quality.
We understand the importance of your investment in our Heirloom line and are committed to resolving these issues to your satisfaction and we appreciate your patience.
The couch is amazing looking and easy…
The couch is amazing looking and easy to clean even with animals present. The staff was very accommodating working around travel schedule for delivery. A worthwhile lifetime product and exceptional service.
15 July 2024
Unprompted review
Reply from Fleming Howland
Hi Steve,
Thank you so much for leaving a review. It's fantastic to hear that you love your new couch and that it fits seamlessly into your home. We're glad our team could accommodate your travel schedule and provide you with exceptional service. We appreciate your kind words and look forward to serving you again in the future. We hope you enjoy your new sofa for many years to come, and we remain at your service should you require any further assistance.
Thank you again from all the team at Fleming & Howland!
Absolutely brilliant 🤩 love my new sofas
Absolutely brilliant 🤩 love my new sofas
12 July 2024
Unprompted review
Reply from Fleming Howland
Hi Lisa,
Many thanks for taking the time to leave a review. It's great to hear that you love your new sofas, we hope you enjoy using them as much as we did making them!
If there's anything else we can do for you in the future, please get back in touch and we'll be happy to assist you.
Best wishes from all of the team at F&H.
We are very satisfied
We are very satisfied. The furniture is perfect in terms of color, comfort and quality. They are exactly what we expected from Fleming & Howland's promise of luxury. The delivery time was slightly longer than agreed, but still within the time frame (order in November 2023, deadline March 2024, delivery May 2024). The service team kept us regularly informed about the status of production and delivery. We can only recommend Fleming & Howland and are very happy to have purchased the furniture
14 June 2024
Unprompted review
Reply from Fleming Howland
Hello Claus,
Thank you for taking the time to leave a review. It's wonderful to hear that you are satisfied with your new furniture and that it meets your expectations. Regarding delivery, Items of high value and heavy weight must be handled with extra care and are therefore delivered by specialist carriers, which can sometimes lead to delays. Thank you for your feedback about this aspect of your customer journey and we're glad that our service team kept you well-informed throughout the process. We greatly appreciate your recommendation and look forward to serving you again in the future.
Thank you again and all the best from the team at Fleming & Howland.
They were helpful and responded quickly
They were helpful and responded quickly
3 May 2024
Unprompted review
Reply from Fleming Howland
Thank you for your positive feedback. We're pleased to hear that you were satisfied with our prompt service and we look forward to serving you again soon.
Best wishes from all of the team at Fleming & Howland.
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