Been with Fleetsmart for over 12 months now and I can’t recommend them enough. I have been with Radius then Ram previously and they can’t touch Fleetsmart for customer service and reliability. From ge... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Use their software daily. Hardware is easy to self-install. Efficient and friendly customer support team. Ordered some new units yesterday morning and they are arriving today. Exactly the kind of part... See more
Company replied
having a had trackers fittted many years ago and giving up on poor back up and service . we were wary of going down this rout again however after a consultation with fletsmart we decided to give it a... See more
Company replied
Very happy with how our booking and subsequent installation went. This was another 2 x additional tracking systems to add to our growing commercial fleet that Fleetsmart help us monitor Nice guy... See more
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Company details
Written by the company
Fleetsmart brings user friendly web based vehicle tracking to your desktop or mobile. Without the complexity associated with traditional providers!
Contact info
3 Beecham Court, WN3 6PR, Wigan, United Kingdom
- 01942356333
- support@fleetsmart.co.uk
- fleetsmart.co.uk
4.9
Excellent
353 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Really easy to deal with and friendly…
Really easy to deal with and friendly :) will reccomend
17 April 2026
Unprompted review
Great
We received quick responses and everything was handled efficiently.
17 April 2026
Unprompted review
The company was very easy to deal with…
The company was very easy to deal with went out of their way to accomadate are needs
25 March 2026
Unprompted review
Awesome Trackers
Super quick and lovely people, nice and easy to deal with. The tracker was easy to fit, with great instructions. we have several on our fleet and the Susystem is easy to track usage and location etc...
7 January 2026
Unprompted review
Fleetsmart - Vehicle Tracking Experts
The Team at Fleetsmart are knowledgeable, friendly and a pleasure to deal with. If you're looking for a vehicle tracking solution Fleetsmart would be a great choice.
16 April 2026
Unprompted review
Tracker fitted
Had a tracker unit fitted, turned up as arranged and very quick. All good and no issues.
2 April 2026
Unprompted review
Great service :)
Really happy with the service received! Steve replied promptly and was really helpful with any questions we had. Trackers are working well and the system is simple and easy to use.
14 April 2026
Unprompted review
always flawless service from Fletsmart.
15 April 2026
Unprompted review
Very easy to book and apppointments…
Very easy to book and apppointments made promptly. The service on site was also fantastic.
13 April 2026
Unprompted review
Multiple weeks their tracking system…
Multiple weeks their tracking system has gone offline in the middle of the night and there’s no emergency contact number which leaves us absolutely desperate. It appears the office is also closed over the weekend. This is poor service and needs addressing immediately
11 April 2026
Unprompted review
Reply from Fleetsmart
Hi Jenny,
Thanks for your feedback. We take platform reliability seriously and pride ourselves on a 99.8% uptime record, so we want to be upfront about what happened here.
We are in the middle of migrating our backend infrastructure to Kubernetes which is a significant upgrade to how our platform runs.
The incidents on 22 March and 11 April were a direct result of this work and are the only two significant outages we have experienced. The first was a certificate renewal not handled properly during the transition and the second was caused by a legacy service being retired that was still being referenced by a background process. Both have been fully investigated and we have published post-mortems on our status page at fleetsmart.statuspage.io where you can also subscribe for updates.
We do have an out of hours support number on 0161 883 1144 which provides basic troubleshooting and can escalate issues outside of our standard Monday to Friday 8am to 6pm hours. Our engineering team also monitors the system during normal weekday hours at weekends. We recognise that this number has not been visible enough and it is being added to our website this week so that no customer is left without a point of contact.
We would welcome the chance to speak with you directly so please give us a call or get in touch and we will pick it up straight away
Excellent Service
The service was excellent, very quick responses, training and information, and from the time of completion we had the trackers within a few days, and as promised they were very easy to fit. We have only just started using the software, but so far it does exactly what we need it to do.
23 February 2026
Unprompted review
Reply from Fleetsmart
Thank you for your kind review! We’re really pleased to hear that you found the service responsive and the training and information helpful. It’s great to know the trackers arrived quickly and were easy to install as promised. We’re glad the software is already doing what you need, and if you ever need any support as you continue using it, our team is always here to help
Great Service from Fleet Smart
The company has been using FleetSmart since late 2022 and i have dealt with them since 2018, the service is always top notch, straight to the point and understand our requirement, to get tracker fitted, the experience ran smooth from ordering to fitting the tracker in.
Recommend this to any other company
20 February 2026
Unprompted review
Reply from Fleetsmart
Thanks so much for the kind words and for trusting us since 2018, that really means a lot to the whole team. We’re glad the tracker installation process has continued to run smoothly and that we’ve been able to keep things straightforward and in line with your requirements.
We truly appreciate the recommendation and look forward to supporting you and your fleet for many more years to come!
Customer Service was great!
The service was good and especially the exceptional customer service of Steve Bristow and Danny Jones, I reached out to your company and within 5 minutes Danny had responded to my enquiry.
After helping me, Danny then set me up on a video call with Steve where I was shown through the system, all on the same afternoon. It's nice to deal with a company that actually puts the effort into their customers.
9 February 2026
Unprompted review
Reply from Fleetsmart
Thank you for taking the time to leave such a great review. We’re really pleased to hear you had a positive experience and that Danny and Steve were able to support you so quickly.
We pride ourselves on being responsive and making sure our customers feel looked after from that first enquiry through to getting set up on the system, so it’s great to know that came across. I’ll be sure to pass your kind comments on to both Danny and Steve, they’ll really appreciate it.
Thanks again for choosing us, and we’re always here if you need anything going forward.
5* The booking process and when the…
5* The booking process and when the engineer comes out is so easy to do, I can't give you anything to improve on. Everyone is always so helpful, and we are so pleased with the service you provide us!
13 February 2026
Unprompted review
Reply from Fleetsmart
Hi Daisy, thank you so much for your review. I'm thrilled that you're happy with the service you have received, thank you for giving us the opportunity to work with you
We have a fleet of 30 vehicles and all…
We have a fleet of 30 vehicles and all done by fleetsmart,
Always top class, punctual, very kind and professional.
I can definitely recommend
12 February 2026
Unprompted review
Reply from Fleetsmart
Hi Peter, thank you for taking the time to leave us a review. I'm really glad you have had a great experience and we look forward to working with you way into the future 😊
Everything went smooth and straight…
Everything went smooth and straight forward, Info provided clear, Staff were polite and responsive,
Reply on email within 5 min,
Good availability, engineer even called day before to ask come earlier for booking which helped us.
31 January 2026
Unprompted review
Reply from Fleetsmart
Thank you for the great feedback. I’m really glad everything was smooth and straightforward, and that the clear info, quick replies, and good availability helped.
I’m also pleased the engineer calling ahead worked out well for you. We really appreciate you taking the time to leave a review.
My experience has been consistently…
My experience has been consistently positive. Communication has always been clear and efficient, and the process of arranging appointments has been straightforward, with bookings typically confirmed within a few hours of initial contact.
I have nothing but praise for the quality of your service and wish you continued success.
2 February 2026
Unprompted review
Reply from Fleetsmart
Thank you for taking your time to leave us such a positive review! Really happy you've had a such a positive experience, it's exactly what we aim for. We look forward to working with you throughout the future
Fleetsmart provide a wonderful service!
Fleetsmart provide a wonderful service. The software works great and we dont have any issues. The install engineers are always friendly and super helpful.
5 February 2026
Unprompted review
Reply from Fleetsmart
Hi Laura, thank you for your fantastic feedback. We're delighted to hear that you're enjoying the FleetSmart service and that the software is working smoothly for you. It's also great to know our installation engineers have made a positive impression — we’ll be sure to pass your kind comments on to the team. We really appreciate your support and look forward to continuing to work with you.
Quick customer service and response
Quick customer service and response. Dealing with the company for more than 2 years now, only positive experience.
5 February 2026
Unprompted review
Reply from Fleetsmart
Thank you for your kind review and for being with us for over two years — we really appreciate your continued support. It’s great to hear that you’ve had such a positive experience with our customer service and response times. We’re always here if you need anything and look forward to supporting you for many more years to come.
I found your booking process was great
I found your booking process was great; it was quick and easy and Simon the installer was friendly and flexible
2 February 2026
Unprompted review
Reply from Fleetsmart
Hi Emma, thank you for leaving a positive review - really glad you've had a good experience and that Simon worked well for you. I'll pass your comments on to him !
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