Flazio.com Reviews 1,400

TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 1 out of 5 stars

If I could give zero stars, I would. Do not, I repeat, do not use this company—whether you are English or even Italian, they simply don’t care. Despite cancelling my subscription, I have continued to... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of Flazio for a few years now, and in their early days, their support was good, but very slow. Now, sorting out a big request, the support has been second to none. Absolutely... See more

Rated 4 out of 5 stars

I made 2 pro websites-ecommerce with flazio and the team was always available when I had questions or problems. I find the platform very easy and nice to use with lots of possibilities. I'll see on... See more

Company replied

Rated 5 out of 5 stars

I am fully satisfied of my website. It was easy to make it and I received support to solve any problem. I would recommend Flazio especially to those who have no knowledge of creating a website.

Company details

  1. Business to Business Service
  2. e-Commerce Solution Provider
  3. Software Company
  4. Web Hosting Company
  5. Website Designer

About Flazio.com

Written by the company

Create your website with Flazio is easy and fast. No coding needed
Sign up for Free today and start create your awesome website!
Enjoy the creation of your website with Flazio.

Discover more

Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Replied to 37% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Flazio are nothing but criminals

they were unable to transfer my domain so i couldn’t use their services. when i tried cancelling they gave me the run around until i threatened them with negative reviews, then silence. six months later they billed me for another year. i contacted them the day they billed me and they refused to cancel service and refund my money. i had to threaten them with interpol before they would close the account and they still won’t give a refund.
don’t use unless you like paying for worthless service and pulling teeth for customer service.

7 March 2022
Unprompted review
Rated 5 out of 5 stars

Veloce immediato e con un supporto…

Veloce immediato e con un supporto tecnico in chat validissimo

11 February 2022
Unprompted review
Flazio.com logo

Reply from Flazio.com

Grazie Domenica per aver condiviso la tua esperienza,
siamo contenti che la chat in tempo reale sia stata utile. In alternativa puoi anche scrivere a support@flazio.com.

Rated 1 out of 5 stars

Tricked into purchasing unwanted service. Refund denied.

I have been tricked into purchasing an unwanted service. After asking assistance for the cancellation and refund, I have been informed for the support team that the customer service provided me with wrong information in order to make the request of refund impossible. Unacceptable.

UPDATE - I am now able to cancel the service but I am being refused a reimburse.

1 December 2021
Unprompted review
Rated 1 out of 5 stars

BE WARNED JUST LIKE OTHERS HAVE SAID!!

We have two websites and they have persistently debited money for the wrong website causing our pro website to become in operational and stopping the flow of our business. When you contact support they take forever to respond, you can be waiting days on end for a satisfactory response which you will never get unless the matter suits them as a company to want to deal with. Absolutely appalling customer support and when they do they finally provide you with a response you can bet it will be as though they do not understand English, a complete 360nto what you were originally requesting support for. All done on purpose to make the time pass so that they can debit yet more money from your account for another month of hosting. We have not been able to access our website for over a week now and neither have our students.
This company has very bad business operations practices. No business ethics whatsoever and If you wish to cancel your site and have it deactivated they will request you to provide personal documentation ID which they do not have any right to and this means you cannot cancel your account affecting your consumer rights. Legal action currently sought as it has been nearly a year of these underhanded games and immoral business practices that has time and time again disrupted our business operations flow and tarnished our business profile. Save your time, money and efforts and stay well clear away from this company because in the end, you think cheap but you will only regret it!!

4 October 2021
Unprompted review
Rated 5 out of 5 stars

Attended by sabrina

Attended by sabrina, she help solve the problem immediate. Am happy and thank you for the great support 😊

1 September 2021
Unprompted review
Flazio.com logo

Reply from Flazio.com

Hi Abdussalam, we're happy to know you're satisfied with our support Team. Thank you

Rated 5 out of 5 stars

The most amazing website builder…

The most simplest website development platform with best live chat service, which would help any entrepreneur to simplify there business at ease. We are very glad to choose Flazio and work with them. They serve you more than you know.

22 July 2021
Unprompted review
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Reply from Flazio.com

Hi there, we're glad to hear you're satisfied with our support team. Thank you for sharing with us. 😍

Rated 5 out of 5 stars

Outstanding Customer Service

I am so glad I chose Flazio over other providers. I love the editor's simplicity and the ready-made, drag-and-drop templates that I have customized as needed. Flazio's customer service responsiveness and effectiveness via phone is impressive. I have called them several times and they have picked up the phone within minutes. Above all, they have helped me with my various challenges. Alberto has been outstanding. I speak Italian, but I trust they can provide the same phenomenal support to English speaking customers too.

6 May 2021
Unprompted review
Flazio.com logo

Reply from Flazio.com

Hi Andrea, thank you for your feedback.
We always try to do our best to make the platform easier and more immediate. We are also content that you are happy with our support team. For any information, do not hesitate to contact us! 😀

Rated 5 out of 5 stars

great experience

great experience, really easy to use for everyoane.

26 April 2021
Unprompted review
Flazio.com logo

Reply from Flazio.com

Hi Marius, thank you for your feedback! 😊

Rated 1 out of 5 stars

The site Builder is a good disguise for…

The site Builder is a good disguise for their customer service I have reached out to them at least a dozen times or maybe less nothing from them about any questions I have asked very poor customer service is a robotic response not even a human response you can tell the difference be where I will never ever go overseas again they are from Italy

26 April 2021
Unprompted review
Flazio.com logo

Reply from Flazio.com

Hi, we are truly sorry to learn that we missed the opportunity to offer you a great experience with us. However, we would like to point out that our support is available through many channels (Mail, Phone, Chat and others) and all requests for assistance are always resolved within a few hours. And all our operators are human! If you wish to reconsider our platform, we would also be more than happy to follow you and help you.

Rated 1 out of 5 stars

BE CAREFUL

BE CAREFUL!

They wont let you out of the contract anymore!
They took 80 Euros from me for one year, without asking again, just because I pressed one time the wrong button, and they wont give you back, even after i was contacting the support several times.
Even if i payed for one year (against my will), they told me i have to wait 60 days more.. WHAT THE F***?
ITS BETRAYAL!
Never happened to me that someone just took my money, which ist ILLEGAL!

24 April 2021
Unprompted review
Flazio.com logo

Reply from Flazio.com

Hi, we are truly sorry to learn that we missed the opportunity to offer you a great experience with us. However, we would like to point out that our support is available through many channels (Mail, Phone, Chat and others) and all requests for assistance are always resolved within a few hours. And you can find our contractual terms and conditions on our site. Anyway, we would like to try to understand what you found unsatisfactory in our platform and we will therefore be grateful if you could share your thoughts with us at support@flazio.com

Rated 5 out of 5 stars

Having to relocate. Great company, I just cannot seem to get it to work.

I need to move to another host.

I cannot for the life of me figure how to work this site and I'm months behind.

Flazio is truly great offering up so much more than my skillet, and are quick to respond.

All me. not them.

21 April 2021
Unprompted review
Flazio.com logo

Reply from Flazio.com

Hi John, we're deeply sorry to hear that you are leaving us. If you need any info or help, contact us on support@flazio.com we'll be happy to help you.

Rated 5 out of 5 stars

Stefania è stata efficientissima

Stefania è stata efficientissima! ha trovato immediatamente la causa dell'imprecisione nel passaggio tra editor desktop e mobile, risolvendolo immediatamente.

14 April 2021
Unprompted review
Flazio.com logo

Reply from Flazio.com

Ciao Laura, grazie per aver deciso di recensire. Siamo felici di apprendere che sei rimasta soddisfatta del nostro servizio clienti 😊

Rated 1 out of 5 stars

READ CAREFULLY THE TERMS AND CONDITIONSS

Overall I had good service until I decided to cancel my contract. 31 days before the renewal date, I was charged a full year ahead without being notified first. I have asked them to cancel it and to have a refund because I was not going to use the service anymore. I was told It was too late, as, by contract, you can only cancel if you send them a cancellation form, which they need to send you first, and give them at least 60 days notice. From the control panel, there is no way to set the renewal from automatic into manual, and you can't even delete your account. You must write to them. In short, they take money from you 31 days before the renewal date is due. They don't send you an email to remind you that the service is about to be renewed automatically soon. And finally, you need to remember to give them at least 60 days notice. Clearly, a system to discourage customers from cancelling services.

8 April 2021
Unprompted review
Flazio.com logo

Reply from Flazio.com

Hi, we are truly sorry to learn that we missed the opportunity to offer you a great experience with us. However, we would like to point out that our support is available through many channels (Mail, Phone, Chat and others) and all requests for assistance are always resolved within a few hours. And you can find our contractual terms and conditions on our site. Anyway, we would like to try to understand what you found unsatisfactory in our platform and we will therefore be grateful if you could share your thoughts with us at support@flazio.com

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