FlatRate Moving - 1123 Broadway Reviews 82

TrustScore 4.5 out of 5

4.7

1123 Broadway, 7th Fl, 10010 New York, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

FlatRate made a bit of a frustrating move a much easier process. They were able to easily provide COIs and were very detailed oriented in providing info about freight elevators, prep work, and more. T... See more

Rated 5 out of 5 stars

Initial contact was thorough, answered all my questions, good price, actual movers were also excellent. Done quickly and very conscientiously, much appreciated.

Rated 5 out of 5 stars

I booked this move on the morning as Onhad to move immediately and they can’t And completed same day. Long Island to Long branch - Jersey Shore and Orette my foreman was exceptional. Jermaine in disp... See more

Rated 5 out of 5 stars

the pickup of my things for moving could not have gone more smoothly. FlatRate was right on time, thoroughly professional with packing, took great care of my personal things, and finished in breathta... See more


Company details

  1. Moving Company
  2. Logistics Service
  3. Moving and Storage Service

Written by the company

FlatRate Moving is NYC’s #1 recommended mover, revolutionizing the industry since 1991 with guaranteed, all-inclusive pricing that eliminates hidden fees for a completely stress-free experience. With over 30 years of expertise, we specialize in local, long-distance, international, and commercial moving services, along with secure storage solutions. Our flat-rate pricing ensures no surprises, while our team of expert movers is professionally trained to handle your belongings with care. We utilize advanced technology, including the MyFlatRate app, allowing customers to track and manage their move seamlessly. Our premium packing services use high-quality materials for maximum protection, ensuring every item arrives safely. Known for our efficiency, professionalism, and reliability, we simplify the moving process with meticulous planning, secure packing, and real-time tracking. Whether relocating across town or internationally, our customers trust us to deliver on time and with the utmost care. Get your free quote today!


Contact info

  • 1123 Broadway, 7th Fl, 10010, New York, NY, United States

  • (212) 988-9292

4.7

Excellent

TrustScore 4.5 out of 5

82 reviews

5-star
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1-star

Replied to 42% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Initial contact was thorough

Initial contact was thorough, answered all my questions, good price, actual movers were also excellent. Done quickly and very conscientiously, much appreciated.

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Unshipped for weeks with no communication or accountability

Avoid for international moves.

My shipment has been sitting in a warehouse for weeks with no confirmed booking, no clear timeline, and almost no communication. I’ve provided everything required and repeatedly asked for basic information (e.g. when it’s actually shipping), but responses are slow, vague, or non-existent. Phone calls go unanswered.

This isn’t a one-off delay—it’s a lack of operational control and accountability. Once your goods are in their system, you have very little visibility or leverage.

If you need a reliable, time-bound move, I would strongly recommend looking elsewhere.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Made a frustrating move easier!

FlatRate made a bit of a frustrating move a much easier process. They were able to easily provide COIs and were very detailed oriented in providing info about freight elevators, prep work, and more. They sent over boxes beforehand that arrived very quickly. Day of, they arrived at 8:30 and got right to it. The carpentry team was able to disassemble and reassemble our linked desks pretty quickly. They wrapped up around 5pm for a full office move. Thank you to Joseph and Stephen and the rest of the team!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

I booked this move on the morning as…

I booked this move on the morning as Onhad to move immediately and they can’t
And completed same day. Long Island to Long branch - Jersey Shore and Orette my foreman was exceptional. Jermaine in dispatch was a delight and such a professional. Thanks for making this so seamless!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Full Service 2 Bedroom Packing/Move

FlatRate was AMAZING! They packed everything in our 2-bedroom apartment and moved it into our new place all within 7 hours, and we had done ZERO packing before they arrived. They were also super friendly. Can't recommend them enough.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

They contacted me with updated time of…

They contacted me with updated time of arrival as that ran into traffic. They were pleasant, not in a rush and thoroughly reviewed all aspects of the move and storage plans. They wrapped each item thoroughly. They didn’t touch my newly painted, newly sanded walls and moldings despite moving large items in tight spaces. They got everything right. They were amazing. The price was very fair. It was seamless. I highly recommend Flat Rate Moving. Karen M.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Three movers

Three movers, supervised by Mustafa, arrived as scheduled and they did a great job. This is my second time using Flat Rate Moving. From the scheduling agent to the movers, it was a first-rate experience.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

My move was seamless and so…

My move was seamless and so professional . The movers were patient, courteous and made me feel confident that my move was going to exceed my expectations. Highly recommend Flatrate

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great work crew

Great work crew! Efficient, careful, respectful, courteous, friendly, and professional. All for an affordable price. I could not ask for more.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

FlatRate - FirstRate

the pickup of my things for moving could not have gone more smoothly. FlatRate was right on time, thoroughly professional with packing, took great care of my personal things, and finished in breathtaking time. My thanks to Matt, Gabe, Avi and the other two gentlemen who came to pack up things. I apologize for not remembering their names. I could not have been more pleased with choosing FlatRate and look forward to receiving my furniture and personal items in Colorado in a week or so. Many thanks.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Roberto and his crew did an excellent job. They were incredibly fast, professional and organized, and made the entire move stress-free. Would absolutely use them again!

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Adam Robb is a star, highly recommended, relatively affordable moving company

6 February 2026
Unprompted review
Rated 5 out of 5 stars

10/10 Moving Company

Our experience with Flat Rate Movers was exceptional from start to finish. From the initial video walkthrough with Lewis to get an accurate estimate, to the dispatchers patiently fielding our calls and easing our worries about parking after a major snowstorm, everything was handled with care and professionalism. On moving day, the crew was efficient, courteous, and incredibly professional. We couldn’t have asked for a better experience.

29 January 2026
Unprompted review

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