Apartment Scam
I am writing this review as a sincere warning to others considering using Flatio. My experience with the platform has been deeply disappointing and has left me feeling let down.
I booked an apartment in Porto through Flatio and received both a confirmation of the booking and an email confirming the payment — both directly from Flatio. Nevertheless, it turned out that the reservation did not exist.
As this was my first time using Flatio, I cannot determine whether the platform itself is fraudulent, or simply so disorganized and technically unstable that my reservation was lost. Alternatively, their system may be so vulnerable that it allows scammers to exploit it and deceive users searching for accommodation.
It’s possible that Flatio works well in many cases. However, when something goes wrong, they appear either unwilling or unable to intervene. Their lack of response to clear misuse of the platform is troubling — especially when it puts other users at risk.
After repeated attempts to contact customer service, I was both surprised and disappointed to find that they showed no interest in learning more about what had happened. They declined to receive documentation and made no effort to investigate who had abused their platform, let alone take steps to prevent it from happening again.
For these reasons, I strongly advise against using Flatio.