Hi Sharni, Thank you for contacting us, We do apologise to hear the issues you have mentioned and we have looked into it for you.
The first email we received about the flag issues are on 26/Nov, which is after 3 months of your purchase. If you had issues in earlier time and contact us earlier we will look into it earlier for you for sure.
For double side flag, we put a block out fabric in middle, to prevent 2 sides image showing through to each other. We have reviewed the photos you sent, the lines showing in your photos are the crease marks from the block out fabric, the actual printing fabric is not cracking. We have also looked into the weather condition in your area, during the whole November the wind rating is your area between 45km/h - 75km/h during most of the days, our flag are rated to be used under 40km/h wind. when flags are used under continuity extreme weather condition for long time, you will see the flag looks older faster than usual. and since the fabric is flapping in the wind, it's normal to see the crease line from long hours flapping. But our flag are very heavy duty, although it's rate 40km/h, it still in good condition when after e you use it in 45km/h -65km/h windy environment in long hours.
Regarding the flag pole torn through the fabric, it usually caused long hours usage under sun uv and windy wind as well, if you ship the fabric back to us we will repair the torn through area free of charge for you.
Please feel free to contact for any questions you have, we wish you would have a better experience with us once flags are repaired.