Basically had to replace/fix the whole side of my van and couldn’t be happier with the finish, looks fantastic! Was through my insurance so was dreading the process but they made it as easy as possibl... See more
Company replied
Location
Switch locationAisecome Way, Weston-super-Mare, BS22 8NA Weston-super-Mare, Somerset, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Dee at the reception was courteous and polite even while I was up... See more
Company replied
Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Lorna and Dee at the reception were courteous and helpful. I didn... See more
Company replied
They were great communicators. There was a bit of bodywork that needed a separate repair, and they quickly supplied a very reasonable quote for this. They kept me updated as to progress during the tim... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Weston-super-Mare
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Aisecome Way, Weston-super-Mare, BS22 8NA, Weston-super-Mare, Somerset, United Kingdom
- 01934 410110
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication throughout the…
Good communication throughout the process. Excellent quality work and finish, on the repair job
1 July 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We truly appreciate you taking the time to leave us a review! We are so pleased to hear that you experienced good communication and excellent quality work on your repair. Thank you!
My car was fixed to a high standard
My car was fixed to a high standard. I was dealing with Dee who kept me updated through every step of the process she was brilliant. I was given a Seat Ibiza while my car was being repaired and that was clean and nice to drive. Overall very happy.
7 July 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We're so pleased to hear your car was fixed to a high standard and that you were kept updated throughout the process. It's wonderful that the temporary car was clean and nice to drive. Thank you for your kind words!
Without my car for 3 1/2 months
Without my car for 3 1/2 months. Parts took 2 months to arrive but they did arrive on 28th May according to Fix. My car was returned on 7th July - 6 weeks after the parts arrived. Communication was terrible - I received the identical automated message telling me the car was about to go into the paint shop 3 weeks in a row. The loan car I was given was so small, cheap and nasty I wouldn't have let my children use it as a '1st car'.
7 July 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your experience and understand how frustrating it was to be without your vehicle for an extended period.
Unfortunately, the repair was significantly delayed due to parts being on national backorder, with no stock available in the UK. Whilst some parts began arriving between March and June, the final part required to complete the repair did not arrive until 10th June. Once the final parts had arrived, your vehicle progressed through our paint and panel departments to complete the remaining repair work. Regrettably, this was outside of our control and prevented us from progressing the repair any sooner.
We also apologise for any frustration caused by the automated updates. These notifications are generated based on the repair status within our management system. As parts arrived at different stages throughout the repair, the job status progressed accordingly, however additional parts still required painting and preparation as they arrived, which understandably may have made the updates appear repetitive.
With regard to the courtesy vehicle, you were provided with a 74 plate Citroën C3 for the full duration of the repair. Your insurer's entitlement was for a Class A vehicle, so the vehicle supplied exceeded this requirement. We continued to provide this vehicle throughout the parts delay, despite your repair being unable to progress, to ensure you remained mobile during this period.
In addition to completing the repairs, we also arranged and carried out your vehicle's MOT before returning it to you, collecting and returning the vehicle on your behalf. Throughout the repair process, updates were provided, some directly from the workshop manager, whenever further information became available.
We fully appreciate that being without your vehicle for such a long period was frustrating.
Whilst the delays were due to ongoing parts supply issues beyond our control, we recognise that this does not lessen the impact on you as our customer. We value all feedback and use it to improve our service. If you would like to discuss your experience further, please do not hesitate to contact us on 01934 410 110
They were great communicators
They were great communicators. There was a bit of bodywork that needed a separate repair, and they quickly supplied a very reasonable quote for this. They kept me updated as to progress during the time the car was in, and Dee and Lorna were so helpful in getting the courtesy car collected in time, working around our commitments to do so. Great experience of this firm.
2 July 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We're so pleased to hear about your positive experience with our communication and the reasonable quote for the bodywork. It's wonderful that we kept you updated and that our team was helpful with the courtesy car. Thank you!
Lorna put our car as urgent repair
Lorna put our car as urgent repair. Was back within a week. Car was cleaned.
She was always willing to help and welcoming.
Would recommend
6 July 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We're so happy to hear that your car was repaired quickly and returned to you in excellent condition. It's wonderful to know that our team was welcoming and helpful throughout the process. We truly appreciate your recommendation!
Great service from start to finish
Great service from start to finish, really friendly staff.
11 June 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
Thank you for your wonderful review! We are so pleased to hear that you experienced great service and found our staff to be friendly throughout.
Fix Auto did an excellent repair and kept in touch
Fix Auto were in good communication, from arranging to pick up my damaged vehicle, giving progress reports, then fixing a time for returning my car.
The repair was done quickly and the car bodywork looks like new again.
23 June 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We're so pleased to hear about the excellent communication and quick repair of your vehicle. It's wonderful to know your car looks like new again! Thank you.
Really good experience
Tried to leave this 6 months ago but trust pilot thought I was a robot….. Had an amazing experience with them from the quote through to collection, the team were very professional, big thanks to Dee for keeping me informed, I’m very happy with the work done 10/10
29 June 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
Thank you for taking the time to leave us such a wonderful review!
We are absolutely thrilled to hear that you had an amazing experience with us, from the initial quote all the way through to collection. We will certainly pass on your kind words to the team.
Quality of work and estimaters 10/10 l, reception and customer service requires some improvement
Arrived for a quote and was seen immediately by Andy, very professional courteous and kind. Wrote the quote promptly.
Went through insurance and it was all booked speedily, had Andy ring to see if I was Persuing the quote and advised all booked in for the Monday.
Arrived to collect courtesy car advised I couldn't be down before the school run. A receptionist had turned the courtesy car away. Thankfully they waited for me, but it could of been different if they weren't so patient. I tried to book the car and was told no they had no idea I was coming, didn't have the parts ordered and weren't in and couldn't accept my car. I had taken the day off to work to get the car in and was very frustrated.
After an hour of me ringing several people at the insurance company, the courtesy company ringing the insurance company and then someone speaking to Andy from the insurance company, my car could then be axcepted and shouldn't of ever been refused. So took over an hour and a half to hand my car in.
I was kept upto twice weekly by Andy via emails, and made aware of a small delay with paint workshop. This wasn't to big of a problem as I had a courtesy car.
On collection of my car it was very quick and simple, left my courtesy car there and collected mine and left.
The maturer receptionist was blunt and rude and very dissmive with no support, whilst the younger lady was much more supportive in trying to support a resolution. Hence me giving a 4/5. The other receptionist gave no consideration to supporting the car getting booked in as discussed with Andy and the insurance company.
19 June 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
Thank you for taking the time to leave such a detailed review. We’re really pleased to hear your positive comments regarding the quality of the repairs and the professionalism shown. We will make sure this feedback is shared with the team.
We’re very sorry for the experience you had when arriving to drop off your vehicle. We completely understand how frustrating this must have been, especially after taking time out of your day.
Following a review of the situation, it appears there was a communication error between the insurer and ourselves. The estimate and booking arrangements were handled through the insurer, and at the time of your arrival the repair had not yet been authorised. Without this authorisation, we are unfortunately unable to order parts or begin work.
In this instance, the vehicle was booked in by the insurer before authorisation was in place, which resulted in your vehicle remaining on site for approximately a week without parts ordered or repair work being able to start. This is something we actively try to avoid, as it can lead to unnecessary delays and inconvenience to our customers.
Based on the information available to them at the time, our reception team believed that neither the courtesy vehicle nor the booking had been confirmed. That said, we fully appreciate that this was not your fault, and the situation should have been handled more smoothly with clearer support on arrival.
We’re pleased that the matter was ultimately resolved and that communication throughout the repair was clear and consistent. We also take on board your feedback regarding the variation in customer service you experienced, and this will be addressed internally to ensure a more consistent and supportive experience for all customers.
Thank you again for your feedback. It is invaluable in helping us improve both our processes and the service we provide.
My experience with AutoFix was…
My experience with AutoFix was excellent from start to finish. The team repaired my Toyota Yaris Hybrid professionally and kept me informed throughout the process. What really stood out was their attention to detail and commitment to customer satisfaction. Not only was the repair completed to a high standard, but they also thoroughly washed and cleaned the entire car, including polishing the tyres, leaving it looking almost brand new. The staff were friendly, helpful, and professional, making the whole experience stress-free.
AutoFix is doing very well in terms of workmanship, customer service, communication, and attention to detail. It is clear that they take pride in their work and genuinely care about their customers. I was very satisfied with the service I received and would happily recommend AutoFix to others. My only suggestion is to continue maintaining these high standards, as they are what make the company stand out. Thank you to the whole team for the outstanding service. ⭐⭐⭐⭐⭐
24 June 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We are so pleased to hear about your outstanding experience with us. It's wonderful to know the repair work was completed professionally and that our team's attention to detail left your car looking immaculate. We truly appreciate your kind words and recommendation. Thank you so much!
all good quick service
12 June 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We're glad you had a quick service experience. Thank you for your positive feedback!
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We are so glad you had a great experience. Thank you for your kind words!
Fix Auto Accident Repair Review
Fix Auto did a professional job with the repair. One observation - the telephone calls on occasions made to Fix Auto were not answered on occasions and went through to messenger service - only one lady on reception not able to handle the volume of calls,
18 June 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We appreciate your feedback regarding the repair. We are truly sorry for the difficulty you experienced reaching us by phone. We are actively working to improve our call handling to ensure better accessibility for all our customers.
Great service from Dee and Richard
Great service from Dee and Richard. Friendly, professional, and a great job on some minor car park scratches and door dents.
12 June 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We appreciate you taking the time to leave us a review! We're delighted to hear you received friendly, professional service. Thank you!
Very straight forward service
Very straight forward service. Offered to pick up our car and drop off a courtesy car. We live an hour away so very handy.Took a few weeks and had a few updates during this time by email. Rang us when it was ready and offered to bring it back the same day to pick up the courtesy car. Couldn’t have asked for anything more.
17 June 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We appreciate you taking the time to share your positive experience. We are delighted to hear that our service, including the car pick up and courtesy car, was so convenient for you. It's wonderful to know we met your expectations. Thank you!
This was an insurance job arranged by…
This was an insurance job arranged by the insurance company. The work done was excellent and they even offered to do other work on the car at a very affordable price. Their communications were clear and helpful and the staff were friendly and helpful. My only criticism is small, and I am sorry that it means that they only get four stars. The pressure on the staff to get the client to review their work came out in almost every conversation. By the end of my contact with them, I really didn’t want to review them, even though they were friendly, helpful and did a beautiful job! So here I am - my only request is that you just cut back on the review requests - at least with a grumpy old timer like me.
20 May 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We appreciate you taking the time to share your feedback. We are pleased to know our work was excellent and our staff provided clear communication and friendly service. We acknowledge your point about the frequency of review requests and will certainly consider your valuable input to improve our approach. Thank you!
Friendly efficient service
I scraped my bumper on a stone wall while reversing in a tight parking area, nothing major but needed tidying up. Went round to Fix Auto whose friendly staff gave me an estimate on the spot. They did an excellent repair, a day quicker than forecast despite being very busy, and give a lifetime guarantee!
17 June 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We truly appreciate you sharing your positive experience with us. We are delighted to hear that our team provided an excellent repair and efficient service. Thank you Mr Weston!
Repair carried out very quickly and to…
Repair carried out very quickly and to a high standard
We were kept informed at all times
Dee and Lorna were particularly helpful as was Carl
14 June 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We're so pleased to hear you had such a positive experience with us! We appreciate your kind words about our team. Thank you for your feedback!
Excellent quality repair
Was told the repair would take 7-10 days and it was done in 6 days.
Dee in reception was very polite and helpful. I also overheard her talking to an elderly customer trying to tell her his reg with a bad signal. It was painfully funny but she was patient and professional which I felt was great customer service. The repair itself is superb. I actually had to check the other door as I thought I had mistakenly checked the wrong door.
I’m sure they also repaired a tiny dent which I hadn’t highlighted on a different area of the damaged door.
Would definitely recommend.
Thanks
10 June 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We are delighted to hear about your positive experience with your repair and our team. It's wonderful to know the repair was completed quickly and to such a high standard. We appreciate you noticing our team's dedication to excellent customer service. Thank you for your recommendation!
Perfect Repair
Perfect Repair of front wing.
I am very pleased with the 'as new' appearance of work done.
I was impressed that they hurried the last part of the process when I said that a medical appointment meant that I needed my car. The receptionist Dee helped with this and kept me informed of the progress on that last day.
My only reservation was the loan car was very small and basic, so not very much help as my wife has mobility problems.
I willingly recommend AutoFix as their work is extremely good and the staff friendly.
15 June 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We're so pleased to hear about the excellent repair work and your satisfaction with the "as new" appearance. We appreciate your kind words about our team's helpfulness, especially regarding your medical appointment. We also note your feedback about the loan car and will consider it for future improvements. Thank you for taking the time to leave a review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.