Everyone I spoke to was polite, informative and helpful from the moment they promptly picked up our damaged car to the moment it was returned. Not only that but they also liaised with the car hire com... See more
Company replied
Marsh Road, Lords Meadow Industial Estate, EX17 1EU Crediton, Devon, GB
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Everyone I spoke to was polite, informative and helpful from the moment they promptly picked up our damaged car to the moment it was returned. Not only that but they also liaised with the car hire com... See more
Company replied
I was very impressed with the level of service from this Company. They delivered the courtesy car to us and took our car back to their workshop. The repair was completed within the estimated timescal... See more
Company replied
Customer service was good however there were a few things that prevented this from being a five star review. I was not told the bumper protector was on back order. Rear tailgate window sharp edges we... See more
Company replied
Fix Auto Mid Devon staff were so kind to me when my car was involved in an accident, Wendy, Linda and Andy knew exactly how to deal with someone who's car has been in an accident and have b... See more
Company replied
Written by the company
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
From the moment you walk through our doors, we take care of everything.
Written by the company

Marsh Road, Lords Meadow Industial Estate, EX17 1EU, Crediton, Devon, United Kingdom
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I was extremely pleased with the result. The car was picked up as arranged and I was kept informed all the way through. When my Golf was returned it looked better than even before it was damaged. I would highly recommend Fix Auto Mid Devon. I would add that if trustpilot could make their app less sensitive it would greatly help writing the reviews

Reply from Fix Auto UK - Fix Auto Mid Devon
Fantastic customer service
always kept inormed by the progress of the vehicle and just a great feeling that I was in safe hands
Many thanks

Reply from Fix Auto UK - Fix Auto Mid Devon
I was surprised and thrilled with the speed they repaired my car, keeping me updated with progress throughout. Everyone i dealt with was friendly and very helpful. I didn't have to to anything- they collected my car, left me with a courtesy car,then returned mine when it was ready. Excellent service and so efficient.

Reply from Fix Auto UK - Fix Auto Mid Devon
After my accident and reporting it to my insurance company I was contacted by Fix Auto the same day. All the staff I talked to were polite and professional. I was kept up to date vi's text message at all stages, from when my car was picked up to when it was dropped off at the end. This was a excellent experience from start to finish. Thank you Fix Auto

Reply from Fix Auto UK - Fix Auto Mid Devon
I was kept informed of how my car was progressing.
The delivery and pick up of the courtesy car went very smoothly and everyone was very friendly and personable.

Reply from Fix Auto UK - Fix Auto Mid Devon
My car was in an accident late November and Fix Auto Mid Devon was the insurance approved repairer, my car was taken in on the Sunday (collected within 90 minutes) and I received a phone call from the garage on Monday.
From that point on (day one) I was kept up to date on the progress of the repair, everyone I spoke to was very friendly and helpful and happy to answer any questions I had.
My car was also due an MOT and Service during the time it was being repaired which Fix Auto also managed to arrange for me so it was one less thing I had to worry about.
As December wore on (while waiting for a part for the repair) I spoke with Fix Auto and they promised they would do all they could to get it back to me before Christmas but no guarantees (it depended on the part).
Well, they went above and beyond - my car was fixed, MOT'd and serviced AND delivered to my home (over an hour away) a few days before Christmas!
I had a wonderful experience with Fix Auto and I only wished I live closer so I could use them all the time!

Reply from Fix Auto UK - Fix Auto Mid Devon
The whole process with Fix Auto Mid Devon was very simple.
The customer service department were all very polite and reassuring. Everything was sent over via text message or email and I found everyone very supportive throughout
They were able to loan me a courtesy car for over the Christmas period which was invaluable.
My car was collected from my place of work and delivered back, which meant lack of inconvenience for me.
Both sets of staff who took and brought my car were amazing and couldnt have been nicer and explained everything in great detail.
I would highly recommend this company to all.

Reply from Fix Auto UK - Fix Auto Mid Devon
A very easy and organised process.
Very polite and helpful driver for the replacement car, and all timings adhered to.

Reply from Fix Auto UK - Fix Auto Mid Devon
Overall no fault with service or repair. However courtesy car left a lot to be derired. From a merc to a small underpowered auto was not ideal. Yes ,it was a courtesy car, but not up to the job as an auto.

Reply from Fix Auto UK - Fix Auto Mid Devon

Reply from Fix Auto UK - Fix Auto Mid Devon

Reply from Fix Auto UK - Fix Auto Mid Devon
Fix Auto mid Devon gave an efficient, friendly service from the first contact. I was kept informed of progress and after just over a week my car was returned in an immaculate condition. I could not be more impressed.

Reply from Fix Auto UK - Fix Auto Mid Devon
From handover of my vehicle through to receiving it back, the process was excellent. I was kept informed of the progress and the quality of work is outstanding.

Reply from Fix Auto UK - Fix Auto Mid Devon
Professional and kind from start to finish.
Amazing customer service

Reply from Fix Auto UK - Fix Auto Mid Devon
The work was carried out very satisfactorily. The staff were pleasant and helpful and changed the courtesy car whether was a problem with the first one.
It would have been useful to have had a handbook for the courtesy car, which was a strange model to me.

Reply from Fix Auto UK - Fix Auto Mid Devon
I have already sent in my favourable review days ago
John Tester

Reply from Fix Auto UK - Fix Auto Mid Devon
Very professional and if you email or ring they get back to you in no time and fixed my car to very high standard

Reply from Fix Auto UK - Fix Auto Mid Devon
An excellent job.
Service with regard to collecting and returning our car better than I expected.

Reply from Fix Auto UK - Fix Auto Mid Devon
Superb service from first phone call to make arrangements to collect the vehicle, carry out the repairs and return the vehicle again at a time when it was convenient for me.

Reply from Fix Auto UK - Fix Auto Mid Devon
Receiption very helpful. Body repair first class work. Kept up to date from fix auto by sms.

Reply from Fix Auto UK - Fix Auto Mid Devon
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