The car was collected from my house which was convenient. Once the damage had been assessed and the repair was accepted by the insurance it was plain sailing. I had to send in photos initially but the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thanks to all the Team at Fix Auto Kettering for giving a Mercedes Benz its beauty again. It looked gorgeous. Thanks to the ladies on reception who kept in communication. May you all have a Blessed, H... See more
Company replied
They were extremely thorough although speed is not their strong point quality was impeccable. Speed can be down to a number of factors so other cars, and lack of parts did contribute to the 5 weeks.
A superb repair job carried out on my car, I was kept up to date with progress the whole time and the Reception Team was more than friendly.
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Carrington Street, NN16 0BY, Kettering, Northamptonshire, United Kingdom
- 01536 485238
4.6
Excellent
87 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fix Auto UK - Fix Auto Kettering
Hi Kerry,
Thankyou for leaving a review its really appreciated, i will pass your comments on to the rest of the team.
kind regards
mel
Unbelievably good service
Unbelievably good service. Updated with pictures and always kept in the loop. Completely stress free, would recommend to anyone.
6 October 2021
Reply from Fix Auto UK - Fix Auto Kettering
Hi Sam,
Thankyou for your kind comments its really appreciated,
I will pass them on to the rest of the team.
thankyou again
kind regards
mel
Reply from Fix Auto UK - Fix Auto Kettering
Thankyou Mr Lane for leaving a review its very much appreciated, i will pass your kind comments on to the team
thankyou again
kind regards
mel
Quick fast repair services with really…
Quick fast repair services with really friendly staff.
2 October 2021
Good service
30 September 2021
Very good customer service
Very good customer service. Repair process explained clearly and I was kept informed of developments regularly.
Work carried out to a high standard. I would definitely recommend.
26 September 2021
car has been beautifully corrected
car has been beautifully corrected. more communication would have been helpfully. car took nearly 3 weeks to repair. There was probably nearly 2 weeks before i heard anything.
18 September 2021
Reply from Fix Auto UK - Fix Auto Kettering
Hi Sophie,
thankyou for leaving a review, we try and update customers as much as possible,
looking at your comms history we did leave messages we apologise if they did not reach you.
kind regards
mel
Reply from Fix Auto UK - Fix Auto Kettering
Thankyou for leaving a review its very much appreciated, i will pass your kind comments on to rest of the team.
thanks again
mel
Kept me fully up to date
Kept me fully up to date. No concerns. Thoroughly recommend.
17 September 2021
Reply from Fix Auto UK - Fix Auto Kettering
Thankyou Lisa for leaving a review its really appreciated, i will pass on your kind comments to the rest of the team.
kind regards
mel
I'm very satisfied with the service
I'm very satisfied with the service. They were very quick and efficient. The staff was very friendly all the time.
16 September 2021
Reply from Fix Auto UK - Fix Auto Kettering
Thankyou Veronica for leaving a review, its very much appreciated, i will pass on your kind comments on to rest of the team.
thanks again
kind regards
mel
Excellent Top Class
Really refreshing! The Company is excellent. Mel kept me informed at all times. Nice chap brought the Courtesy car out. The car was repaired impeccably. It really does make a change to have a positive experience! Thanks very much. Highly recommend.
13 September 2021
Reply from Fix Auto UK - Fix Auto Kettering
Thankyou Paul for leaving a review, its really appreciated, i will pass on your kind comments to the rest of the team.
thankyou again,
kind regards
mel
Very good service,collected my car and…
Very good service,collected my car and provided car whilst mine was repaired
11 September 2021
Reply from Fix Auto UK - Fix Auto Kettering
hi
Mr stephen,
many thanks for leaving a review, its very much appreciated i will pass on your kind comments to the rest of the team.
thankyou again
kind regards
mel
Customer Service like no other
Customer Service like no other! Fix Auto Kettering have been absolutely fantastic in all aspects from collection to return of my car. Following our initial conversation regarding repairs to my car, Fix Auto Kettering arranged the next available slot for me and picked up my car on a trailer very promptly the next day giving me advance notice of when they would arrive so I had the flexibility to work around my day. They dropped off a courtesy car as promised which was in good condition. Throughout my repair, I was kept up to date on progress through the online portal and also by telephone on a weekly basis sometimes a couple of times a week. The customer services was exceptional. Everyone I spoke to was polite, understanding and gave me a full explanation of repair updates along the way. I needed my car back by a certain date and Fix Auto Kettering did everything possible to ensure this date was met and my car was delivered back to me 2 days earlier. I would recommend this company not only for its brilliant work on my car, but also for the people who made me feel comfortable all the way through. Thank you so much to you all!
10 September 2021
Reply from Fix Auto UK - Fix Auto Kettering
Hi,
Thankyou so much for your kind comments its really appreciated, i will pass your comments on to the rest of the team.
thankyou again.
kind regards
mel
Excellent customer service and high…
Excellent customer service and high quality repair
9 September 2021
Reply from Fix Auto UK - Fix Auto Kettering
Hi,
Geoff,
Thankyou for leaving a review its very much appreciated, i will pass your kind comments on to the rest of the team.
thankyou again
mel
Hailstorm damage
My car was damaged in a severe hailstorm, numerous dents all over the roof, bonnet, wing tops etc. Now fully repaired, no sign of any damage. Excellent job, well done and thank you.
1 September 2021
Reply from Fix Auto UK - Fix Auto Kettering
Hello Richard,
Thanks for taking the time to share your feedback with us, it means so much when our customers share their experiences. I'm glad we were able to meet your expectations!
If there's anything else we can do to help, please let us know.
Kind Regards
Fix Auto Kettering
Reply from Fix Auto UK - Fix Auto Kettering
Hello Charles,
Thanks for taking the time to share your feedback with us, it means so much when our customers share their experiences. I'm glad we were able to meet your expectations!
If there's anything else we can do to help, please let us know.
Kind Regards
Fix Auto Kettering
Mini back on the road
My car needed a repair as a result of an accident. I was really pleased with the repair on my car. I was kept up to date through the process. All the stress was taken out of the process by how efficient and informative the company were
27 August 2021
Reply from Fix Auto UK - Fix Auto Kettering
Hello Sean,
Thanks for taking the time to share your feedback with us, it means so much when our customers share their experiences. I'm glad we were able to meet your expectations!
If there's anything else we can do to help, please let us know.
Kind Regards
Fix Auto Kettering
Magic touch
Helpful, fast, and efficient, Fix Auto has the magic touch when it comes to making your car look as good as new again.
20 August 2021
Reply from Fix Auto UK - Fix Auto Kettering
Hello Ben,
Thanks for taking the time to share your feedback with us, it means so much when our customers share their experiences. I'm glad we were able to meet your expectations!
If there's anything else we can do to help, please let us know.
Kind Regards
Fix Auto Kettering
Reply from Fix Auto UK - Fix Auto Kettering
Hello Brian,
Thanks for taking the time to share your feedback with us, it means so much when our customers share their experiences. I'm glad we were able to meet your expectations!
If there's anything else we can do to help, please let us know.
Kind Regards
Fix Auto Kettering
Bumper repair
Car went in for bumper repair - it was carried out as specified - looks as good as new! Very good service from Fix Auto Kettering.
4 August 2021
Reply from Fix Auto UK - Fix Auto Kettering
Hello Angela
Thanks for taking the time to share your feedback with us, it means so much when our customers share their experiences. I'm glad we were able to meet your expectations!
If there's anything else we can do to help, please let us know.
Kind Regards
Fix Auto Kettering
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.