Great support from Andrea at the reception desk. Always available to give an update and contacted me directly when the status of my repair changed. The repair did take quite some time but the work was... See more
Location
Switch locationUnits 2&3 Thamesview Industrial Estate, Newtown Road, RG9 1HG Henley on Thames, Oxon, GB
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See what reviewers are saying
The most important thing first, after a minor bump my car was repaired to an excellent standard. I was also pleasantly surprised to see it had been fully valeted inside and out and they had even used... See more
I was dealt with efficiently and by friendly staff who arranged pickup, fix and return of my Mini. Works were so good to the damaged area that I actually initially had to remind myself which side of... See more
Just did everything very well, assessment, advice, booking, courtesy car and vehicle return with explanationofwork done. Made it easy in every aspect and really good people to deal with. That said I h... See more
Company details
About Fix Auto UK - Fix Auto Henley-on-Thames
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Units 2&3 Thamesview Industrial Estate, Newtown Road, RG9 1HG, Henley on Thames, Oxon, United Kingdom
- 01491 574705
4.5
Excellent
64 reviews
Asks customers to review
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Repairs done quickly and well
Repairs done quickly and well , staff very easy to deal with and helpful
15 January 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very good service
I recently had my car repaired there i found the service i received was absolutely brilliant from start to finish. The moment i dropped my car off the great service started the gentleman i met was very friendly and polite the car i was lent was very nice .The gentleman said any problems just give us a ring.
The repair itself was done very quickly and they kept me informed.I would like to thank everyone at fix auto Henley-on -thames for there brilliant service.
28 November 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Henley-on-Thames
Thank you for taking the time to write this review, it is very much appreciated and your comments will be forwarded on to the team
Sadly very slow service
Sadly very slow service, went in for a small scuff repair, took three weeks from collection to return.
10 November 2023
Reply from Fix Auto UK - Fix Auto Henley-on-Thames
Hi Mike,
Thank you for taking the time to review our services and we apologise for our delayed response and have ensured your comments regarding the repair and communication are relayed back to those that dealt with your repair.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. We have taken on board your comments surrounding our communication and response time are relayed back to those that dealt with your repair.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
I took my car in for a quote to have the front & rear bumpers re-sprayed.…
I took my car in for a quote to have the front & rear bumpers re-sprayed last Wednesday. I was told that I would receive the estimate the following day. I hadn't heard anything so I called & was told someone would be in touch.
To date I still haven't heard anything, clearly they are not bothered with the works, as a potential customer it is not my responsibility to chase for the works.
Very poor customer service and will not be getting my work in the future. Clearly all they are bothered about is big insurance claims whereby they charge whatever they want driving up people's insurance premiums.
30 August 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Henley-on-Thames
Hi Jason,
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to complete the repair we are aware of the delays experienced by yourself.
Having looked into your repair, whilst we aim to return your vehicle as fast as we can we were experiencing delays as reported in your review. This isn’t a position we’d like to be in but worked to the best time scales possible with updates when there was any significant changes through the process.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
The reason for five stars is because of…
The reason for five stars is because of the condition my van was returned to me. It went into the workshop to have the side loading door replaced and was returned to me looking brilliant. It had been washed and polished and looked superb. Evert time I telephoned about my van the people answering the phone were helpful and if they couldn't give me a reply straight away called back when they said they would. The man (Dave) who collected and delivered my van back to me was friendly and jovial. Although Fix Auto is in Henley is a long way from Oxford, any bodywork I need done on my van in the future I will take it to Fix Auto.
3 May 2023
Reply from Fix Auto UK - Fix Auto Henley-on-Thames
Thank you for your lovely words. I will make sure to pass this onto Dave and the teams in the office and workshop. Kind Regards, Fix Auto Henley on Thames
I found communication pretty poor and…
I found communication pretty poor and took for me to call to find out if my repair was done etc. Took double the time I was quoted via email by this company. When my car was delivered back, I wasn’t home (which was fine/pre agreed to post the key). However when I returned home all 4 windows of my car were left open. I looked at my ring door bell to double check and yes was left like that from delivery, thank god it was a dry day. Delivery guys were pleasant and helpful though as had picked/dropped off cars several times over the weeks my car was gone.
Overall the repair was done and to the “untrained eye” done well. But not the most easy service.
17 February 2023
Reply from Fix Auto UK - Fix Auto Henley-on-Thames
Thank you for taking the time to review our services and we apologise for our delayed response.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. We have taken on board your comments surrounding our communication and response time are relayed back to those that dealt with your repair.
We can ensure you that we pride ourselves in excellent customer and hope that in the future we are able to offer a better experience.
Thanks
Car repair was really first class
Car repair was really first class. No issues.
The only comment I would make is that the communication could have been better. First week of repair good, kept me updated, but second week nothing. I did all the chasing to establish how the repair was progressing.
14 January 2023
Reply from Fix Auto UK - Fix Auto Henley-on-Thames
Thank you for your reply. I'm happy to hear you are pleased with your repairs, this will be shared with the team. As for communication, this I can only apologise for and will speak to the front of house team. Kind Regards, Rebecca
Not enough communication as to what was…
Not enough communication as to what was happening and the length opf time the van was to be out of action.
Van returned looking like new!
11 January 2023
Reply from Fix Auto UK - Fix Auto Henley-on-Thames
Thank you for your reply and we are pleased to hear your van returned looking like new. The communication aspect has been highlighted to our Front of House team as we endeavour to update our customers more frequently than we have with yourselves especially when we have parts on backorder. However once the repairs were complete, there was a delay in payment from yourselves. Being closed over the Christmas Period did mean we had your vehicle for longer which should have been communicated with yourselves. Kind Regards, Fix Auto Henley on Thames
Courtesy van faulty headlight drivers…
Courtesy van faulty headlight drivers side not working and windscreen washer no water in it ,I filled it up but the motor did not work so washwipe ver dangerous
8 December 2022
Reply from Fix Auto UK - Fix Auto Henley-on-Thames
Sorry to hear this has happened whilst the vehicle has been in your care. The vehicle does have a lighting check before it comes out to every customer. We would have been happy to help if you required it and had rung us to notify of the issues as we could have replaced the vehicle or sent a technician to address these issues. Again our sincerest apologies. Fix Auto Henley on Thames.
Quick and affient
26 October 2022
Reply from Fix Auto UK - Fix Auto Henley-on-Thames
Thank you for your kind review, I will forward this onto the team
Highly recommend
Highly recommend! Great customer service, cannot fault the repair and very quick service.
17 October 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Henley-on-Thames
Thank you for your kind review, I will forward this onto the team
My car looks brand new again!
Lots of care was taken of my car which I am quite precious about whilst it was at Fix Auto. Great customer service - everyone was always polite and kept me up to date. Car was returned very clean and repair work is amazing - would never know anything had happened to it! Car looks like it is brand new from the factory again. Courtesy car was good and clean on arrival. Pick up and drop off service was appreciated. Big thanks to Andy and the team at Fix Auto for a professional job from me taking the car for estimating to completion!
18 October 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Henley-on-Thames
Thank you for your lovely review and comments. This will be shared with Andy and the Team. We are glad to hear you're happy and could be of service to you. Regards, Fix Auto Henley
I found the process of collection and…
I found the process of collection and delivery difficult to manage because no time was given until the day.
I had no contact phone number or address as to where my car was, I managed to find email.
The repair looks great.
The back seats of my car had been messed around with and not put back as when it was collected.
A ten pound note in the box near the driver's seat has gone. My fault , should not have left it there.
30 September 2022
Reply from Fix Auto UK - Fix Auto Henley-on-Thames
Thank you for your feedback. I am aware that we have now liasied with you in reference this review and the money from the Glove Box. This was found by our technician and put into our safe to prevent it being misplaced. Unfortunately our drivers were not aware of this, there is a plan in place to get this back to you. Kindest Regards, Fix Auto Henley
Reply from Fix Auto UK - Fix Auto Henley-on-Thames
Thank you so much for taking the time to leave a 5* review, your feedback is really important to us and we are so pleased to hear about your positive experience with Fix Auto Henley on Thames.
I will be sure to pass on your comments to the team.
Thanks again
Gary
Damaged rear edging
Once the part arrived for my car they picked it up Thursday and returned it within 24 hrs fixed and much much cleaner than when they collected would give 10 stars if i could lol
22 August 2022
Reply from Fix Auto UK - Fix Auto Henley-on-Thames
Thank you so much for taking the time to leave a 5* review, your feedback is really important to us and we are so pleased to hear about your positive experience with Fix Auto Henley on Thames.
I will be sure to pass on your comments to the team.
Thanks again
Gary
Reply from Fix Auto UK - Fix Auto Henley-on-Thames
Thank you so much for taking the time to leave a 5* review, your feedback is really important to us and we are so pleased to hear about your positive experience with Fix Auto Henley on Thames.
I will be sure to pass on your comments to the team.
Thanks again
Gary
Car repair
Everything first class,from first phone call to dropping off the car when fixed,thank you for a 1st class service
29 July 2022
Reply from Fix Auto UK - Fix Auto Henley-on-Thames
Thank you so much for taking the time to leave a 5* review, your feedback is really important to us and we are so pleased to hear about your positive experience with Fix Auto Henley on Thames.
I will be sure to pass on your comments to the team.
Thanks again
Gary
Highly Recommend!
Highly Recommend!!
I had my car crashed into by someone.
As it was the first car I owned I was rather upset.
I took it to the Henley branch to look at the damage and immediately knew what needed to be fixed and explained how it was going to be done. Clearly very experienced. The people especially Dave and Andy were amazing.They kept me in the loop and updated me and had very good communication.
Got my car back a couple days ago and it looks newer than before.
I am so so grateful.
3 July 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Henley-on-Thames
Thank you so much for taking the time to leave a 5* review, your feedback is really important to us and we are so pleased to hear about your positive experience with Fix Auto Henley on Thames.
I will be sure to pass on your comments to the team.
Thanks again
Gary
Reply from Fix Auto UK - Fix Auto Henley-on-Thames
Thank you so much for taking the time to leave a 5* review, your feedback is really important to us and we are so pleased to hear about your positive experience with Fix Auto Henley on Thames.
I will be sure to pass on your comments to Dave and the rest of the team.
Thanks again
Gary
The care team especially Dave are…
The care team especially Dave are brilliant however after picking up my vehicle tape was left all around and only got cleaned where repaired however the repair job was brilliant and good as new brilliant service just lack of final execution.
13 April 2022
Reply from Fix Auto UK - Fix Auto Henley-on-Thames
Hi Sean
Thank you for taking the time to review our services on Trustpilot.
We're glad to hear you had a great experience at Fix Auto Henley on Thames and I will ensure your comments are fed back to our team.
Thanks again and have a great day!
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