Fix Auto UK - Fix Auto Durham Reviews 334

Great service the guys are helpful and go out their way to provide a good service. The work done on the car is perfect. Thank you to fix auto Durham

The service and customer relation was prompt and professional. I would definitely recommend this garage.

Excellent communication I was kept updated every step of the way.
Staff couldn’t be more helpful when answering queries and advising me of the process.
Would definitely recommend fix auto to friends and family.

Took my vehicle in for damage repair. I was met by Michael Soulsby who guided me through the procedure.
When my repair was done I was very impressed with the works carried out.
1st class service and workmanship.i would recommend Fix Auto Durham to my friends and colleagues.
Thanks Again Michael much appreciated.
Peter Tiplady

Excellent service, would highly recommend my car now looks brand new thanks to their excellent work. A massive thank you to Micheal ( I think that was his name 🤣) for making me feel so welcome and looking after my car generally best customer service I could ask for.

From start to finish this company and staff were amazing. They made you feel welcome and sent text messages keeping you up to date with my car and when they expected to be completed by . Loved the courtesy car as well . Thank you

The only concern I have is the length of time it took them to repair the car
Otherwise the staff were very helpful and friendly and kept me informed of why their was a delay which turned out to be a parts issue

The part we needed was slow in arriving but figure this is Brexit or pandemic. Fix Auto Durham were brilliant at keeping us updated. Everything went smoothly - dropped and picked up vehicle and courtesy car. Plus the job itself, looks like a new car and much cleaner than when they picked it up. Good job guys, thank you.

Great service. Professional work. Continual updates and contact throughout.

Very good service. Well impressed with the repair

Fixauto did a brilliant job on our car couldn't fault a thing about the hole job from start to finish thank you .

Excellent service from start to finish. The staff are extremely friendly. There were a few parts problems but not the fault of the company. Finally, the repair is to a very high standard. Overall, very pleased and I'd recommend using Fix Auto.

A very professional service
All of the staff were very polite and knowledgeable. Office staff were friendly and kept me up to date with the progress of my car.
The car technicians were very knowledgeable and professional and have done an excellent job with the repairs to my car .

Top class customer service from start to finish, my car now looks brand new, would definitely recommend them

This is the first time for a big bang. I was kept informed of their progress. The receptionist was always helpful and cheerful. My car was delivered spic and span and on their completion date. My Mercedes looks new gain. i will always recommend them, their staff made me feel less stressed in this unfortunate situation.

Absolutely excellent service, all staff friendly and helpful. Work was completed within the time frame I was given. All completed to perfection and can't even tell anything has been wrong with the car. Would definitely recommend this garage 100%

Had my Ford Focus in here following a crash with repairs to the rear quarter. I could not be happier with the work, the communication from the office staff, and the friendliness of the body shop team. An all-around positive experience.

Our car was in for a re spray as a shed landed on it in the high winds.
This company we’re excellent from start to finish. Great communication and standards of work. I can therefore Highly recommend them.

Fantastic work under difficult circumstances.
Well informed and friendly communication well done everyone.

Insurance company referred after local accident. I took car down for estimate. The estimator took many photos and said he would ring me with price following day. This he did and explained what parts were required. Body Panels had to be ordered from Ford, but once the parts were available, they let me know and booked me in. Arranged for courtesy car which was excellent. Had car for 2 days and what a fantastic job they did. Highly polished the entire car including my alloys despite the damage only being the rear, which wasn't expecting. All the staff I dealt with were very professional and pleasant. Can't praise them enough. Would highly recommend their services. I will be using them again without question.
Special thanks to the paint/bodywork lads for a absolutely fantastic job.