Brilliant service all round, so pleased with our car when returned. All repairs were perfectly and quickly carried out. Lots of courtesy calls to inform us of porogress and car was ready a day before... See more
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Location
Switch locationWoodstone Village Industrial Estate, Fence Houses, DH4 6DU Houghton-le-Spring, Tyne & Wear, GB
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After phoning insurance company Fix Auto Durham phoned the following day they are handling the repairs Due to a large crack in the windscreen the pushed the car in a week earlier brought a loan car... See more
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The work was done perfectly well, the courtesy car was just a small i10 Hyundai and annoyingly branded, I hated driving a branded car but it was a lovely car though. There was no cohesion between my i... See more
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My car needed rear bumper and boot lid repairs after a rear-end hit. The staff here were very helpful, friendly and professional. Gave me plenty of information on what they will do. Car came back... See more
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Company details
About Fix Auto UK - Fix Auto Durham
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Woodstone Village Industrial Estate, Fence Houses, DH4 6DU, Houghton-le-Spring, Tyne & Wear, United Kingdom
- 0191 385 1747
4.9
Excellent
366 reviews
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Warm helpful staff
The communication was outstanding from seeing the car damage to returning it.Michael collected & returned my car & went over & above to provide excellent customer service. Highly recommend them due to Michael’s helpfulness & Andrew’s organisation. Great experience I will defo use again if needed
20 July 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Nicky
We are so pleased to receive such a great review. Your recommendation of our service is very much appreciated. I will pass your comments onto both Michael and Andrew, it will make their day.
Kind regards
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Stephanie
Thank you for your kind review! We're delighted to hear that you found our team friendly, helpful, and responsive. We really appreciate your feedback and are pleased we could provide a quick turnaround. Thank you for choosing us, and we look forward to helping you again in the future. Kind Regards,
Donna
All the staff i met were pleasant and…
All the staff i met were pleasant and very helpful. They did a great job to damage to my car would definitely recommend
3 July 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Norma
Thank you for taking the time to review our services. Great to hear you would recommend us.
Kind regards
Karen, Fix Auto Durham
Very Satisfied customer
Prompt, professional and helpful service. All staff were excellent. I was kept informed of progress. Car was returned in immaculate condition inside and out.
9 July 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Muriel
Thank-you so much for the 5 star review, it is very much appreciated. We're so happy to hear you were impressed with our all round service.
Kind regards
Karen, Fix Auto Durham
Marty sorted the job out for myself
Marty sorted the job out for myself, great lad! 10/10 loves the lads hated the mags FTM
26 June 2026
Reply from Fix Auto UK - Fix Auto Durham
Jordan
We're so glad to hear our team provided excellent service. I'll let Marty know!
Kind regards
Karen, Fix Auto Durham
Drama free
Drama free, good comms, work completed perfectly as required and the vehicle valeted before return.
23 June 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Alistair
Great to hear you were happy with all aspects of our service.
Many thanks
Karen, Fix Auto Durham
Great job done the booking in process…
Great job done the booking in process took ages (shortage of parts seamed to be the reason but apart from that very friendly and helpful customer service from all staff.
3 June 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Keith
Thank you for taking the time to review our service and we're glad to hear about our friendly customer service.
Parts delay from the supplier is a very frustrating situation for both customer and repairer. Unfortunately it is a problem that we have no control over, but we do appreciate your feedback.
Many thanks
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Simon
Thank you so much for the five star review and positive recommendation.
Kind regards
Karen, Fix Auto Durham
Friendly and helpful staff in a…
Friendly and helpful staff in a stressful situation. Good communication.
9 June 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Krystyna
We are so glad our team could assist you during a difficult time. We appreciate your kind words.
Many thanks
Karen, Fix Auto Durham
kept informed on the job in progress
26 May 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi
Thank you for your positive feedback. We do appreciate it.
Kind regards
Karen, Fix Auto Durham
Was kept informed throughout the…
Was kept informed throughout the process and when car was ready for pickup. Staff curtesy was of a high quality and information clear.
2 June 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi James
Thank you for taking the time to review our service. We're so pleased to hear you were happy with our customer service.
Kind regards
Karen, Fix Auto Durham
Great service from the team
Great service from Donna, Katie and Michael when my car was in for repair.
8 April 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Paul
Thank you so much for the five star review. I will certainly pass on your kind comments to Donna, Katie and Michael.
Kind regards
Karen, Fix Auto Durham
Excellent communication from start to…
Excellent communication from start to finish, even went above and beyond with the work carried out. Will definitely be recommending and special mention to Michael for sorting everything out
22 May 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Clark
We're so glad to hear about your excellent experience and appreciate your kind words, in particular about Michael. Thank you so much for the recommendation.
Kind regards
Karen, Fix Auto Durham
Fix auto were great at diagnosing the…
Fix auto were great at diagnosing the problem, identifying work that needed to be done and kept me updated along the way with online check ins and phone calls. The mechanic who dropped my vehicle off was very approachable and went out of his way to make sure my car was 100% before handing over.
28 May 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Claire
Thank you for taking the time to review our services. Your positive feedback is greatly appreciated and will be passed onto all the team.
Kind regards
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Mrs Jordan
We're happy to hear you were happy with our service. Thank you for your positive feedback.
Kind regards
Karen, Fix Auto Durham
Absolutely amazing company
Absolutely amazing company, really easy to deal with and kept me informed along the way while car was in body shop.
Car was collected and dropped off, Time scale was really good and car has been returned immaculate.
They made the whole experience of repairing my car stress free from start to finish. ⭐️⭐️⭐️⭐️⭐️
7 May 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Mona
We appreciate you sharing your experience. We're happy to hear that our team made the whole repair process worthy of your five-star review.
Many thanks
Karen, Fix Auto Durham
Deal with very quickly & they we’re very…
Dealt with my car very quickly & werevery friendly & polite. Explained everything
30 April 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Marilyn
Thank-you for taking the time to submit your positive feedback. Great to hear you were happy with our service.
Kind regards
Karen, Fix Auto Durham
Excellent service job done on time
Excellent service job done on time
Outstanding workmanship
Very professional and friendly staff made sure we were totally happy with work
30 April 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Tim
Thank-you for taking the time to review our service. Great to hear you were happy with everything. Much appreciated.
Kind regards
Karen, Fix Auto Durham
I believe I’ve already submitted a…
I believe I’ve already submitted a review, so I’ve limited this one to a 5 star marking as a reflection of my satisfaction of your service, quality of workmanship & regular updates of progress.
Thanks again!
22 April 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi John
We appreciate you taking the time to leave another review. We're happy to hear that you were satisfied with our service, quality of work, and updates on progress. Thanks again for your feedback.
Kind regards
Karen, Fix Auto Durham
Very efficient and professional service…
Very efficient and professional service from first call to final completion and payment. The quality of repair was very impressive.
21 April 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Chris
Thank-you so much for the five star feedback. We're pleased you were happy with everything.
Kind regards
Karen, Fix Auto Durham
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