Fix auto were great at diagnosing the problem, identifying work that needed to be done and kept me updated along the way with online check ins and phone calls. The mechanic who dropped my vehicle off... See more
Company replied
Location
Switch locationWoodstone Village Industrial Estate, Fence Houses, DH4 6DU Houghton-le-Spring, Tyne & Wear, GB
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See what reviewers are saying
My car went in for some body work repair and a coolant tank replacement. Few problems with a separate issue when I came to collect it, the spark plugs needed replacing. They fixed this in 24 hours an... See more
Company replied
Absolutely amazing company, really easy to deal with and kept me informed along the way while car was in body shop. Car was collected and dropped off, Time scale was really good and car has been ret... See more
Company replied
Great job done the booking in process took ages (shortage of parts seamed to be the reason but apart from that very friendly and helpful customer service from all staff.
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Company details
About Fix Auto UK - Fix Auto Durham
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Woodstone Village Industrial Estate, Fence Houses, DH4 6DU, Houghton-le-Spring, Tyne & Wear, United Kingdom
- 0191 385 1747
4.9
Excellent
345 reviews
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Great customer service
Great customer service from start to finish both in person and electronically. Kept up to date with progress and fast turnaround of vehicle. The work that was carried out was amazing and the vehicle came back looking like new. Thoroughly recommend using their services.
15 April 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Allan
Thank you so much for the 5 star review and recommendation. We greatly appreciate your positive feedback about our customer service and the work carried out to your vehicle.
Kind regards
Karen, Fix Auto Durham
Fix auto fixed my car perfectly staff…
Fix auto fixed my car perfectly staff are friendly and helpful garage has a lovely welcoming feel
10 April 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Claire
Thank you so much for your kind words, it's very much appreciated.
Kind regards
Karen, Fix Auto Durham
The service and feedback was really…
The service and feedback was really good. The quality and of the work carried out was excellent,
9 April 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi John
We appreciate you taking the time to leave us this great review. We are so happy to hear that you were pleased with the service we provided.
Thank-you
Karen, Fix Auto Durham
Excellent job thank you
31 March 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi
We're happy to hear that. Thank you for your positive feedback, it's much appreciated.
Kind regards
Karen, Fix Auto Durham
Fantastic service …
Fantastic service from the first point of contact to picking up my car. Very efficient and the work carried out was perfection
27 March 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Deborah
Thank-you very much for the fabulous review. We're pleased you are happy with our service.
Kind regards
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Tayler
Thank you so much for taking the time to review our service. Great to hear all went well with it.
Kind regards
Karen, Fix Auto Durham
Excellent customer care from Michael
Excellent customer care from Michael, unfortunately
this experience will probably be overshadowed by the age and condition of the courtesy care offered.
The car was returned in excellent condition a credit to the body repair team
31 March 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Steve
Thank-you so much for your feedback and great to hear you were happy with Michael's customer service and the repairs to your vehicle.
We're sorry the courtesy car's age and condition impacted your experience. Regrettably most insurers do not offer us any reward for providing yourselves with a replacement vehicle. We do have a rolling stock of courtesy cars. However on this occasion you were offered one of our older, but serviced and maintained vehicles.
Kind regards
Karen, Fix Auto Durham
Lovely staff made sure our van was…
Lovely staff made sure our van was fixed straight away
Would highly recommended fix auto
13 March 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Andrew
Great to hear you were happy with everything and thank you for the positive recommendation.
Kind regards
Karen, Fix Auto Durham
Had an accident wasn’t ver big but they…
Had an accident wasn’t ver big but they kept me updated throughout the entire process 2 weeks they had my car it was very fast and I’m absolutely amazed with how it looks. Massive thank you to Donna for keeping me updated
20 March 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Chloe
Appreciate you taking the time to review our services. Thank-you so much and I will pass on your positive feedback about the updates to Donna.
Kind regards
Karen, Fix Auto Durham
Brilliant job excellent customer…
Brilliant job excellent customer service care for you and your car
10 March 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Chantelle
Thank-you for the great feedback. It's very much appreciated.
Kind regards
Donna, Fix Auto Durham
5 star service and repair
Really easy to deal with, staff friendly. Communication five star and consistent. Car was delivered back to me in immaculate condition.
11 March 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Jenn
We appreciate you taking the time to share your five star experience of our service. It's great to know you were happy with everything.
Kind regards
Karen, Fix Auto Durham
Great service
Received excellent service from every staff member, very helpful, professional, and friendly. Fantastic job on car.
27 February 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Carol
Thank you for the positive feedback. We're pleased you were happy with the service from all team members and the repairs to your car.
Kind regards
Karen, Fix Auto Durham
Excellent service and communication.
The service I received was excellent from start to finish. My car was collected from my house and I was kept fully up to date with the progress of repairs by Donna and Katie. The repairs were done really quickly too! Well done everyone at Fix Auto Durham!
25 February 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Dennis
Thank-you so much for the great review. It's always good to know you were happy with our service and I will pass your positive feedback onto all of the Fix Auto Durham team. Donna and Katie will be delighted with your comments.
Kind regards
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Stu
Thanks for taking the time to review our service and the positive comments.
Kind regards
Karen, Fix Auto Durham
Excellent service
Kept me informed every step of the process, very friendly and helpful
18 February 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Andrea
Thank you very much for your positive feedback. Great to hear you were happy with everything.
Kind regards
Karen, Fix Auto Durham
I visited this company 29th of January…
I visited this company 29th of January regarding a problem on the off chance that they could help. Mechanic was very helpful and did a bit of quick tinkering (No charge) . He said if the problem is still there come back to book it in. My first impressions were good. Problem was still there (not his fault as he did his best in a couple of minutes). I rung up to book it in and was told I would get a call back from mechanic to book it in. I never received that call yet when I rung to enquire about it the lady knew exactly all about it and told me about someone being away and I would receive a call when they are back. Would have been better to have rung me to tell me that in the first place. Never happened. A new customer lost . Such a shame as first impressions was good. It is now 9/2/2026 and not a word so I will take my business elsewhere.
29 January 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Durham
Hi Fantastic Dizzy,
Thank you for taking the time to leave feedback. We’re glad to hear your initial visit was a positive one and that our mechanic was able to offer some quick assistance on the day.
We’re sorry to hear that follow-up communication didn’t meet your expectations. Our intention is always to get back to customers as soon as possible,
and unfortunately, there are occasions where staff availability can impact this.
We appreciate you sharing your experience, as feedback like this helps us review and improve our processes.
We wish you all the best and thank you for considering us.
Kind regards,
Donna
Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Lisa
Thanks for the 5 star review. Much appreciated.
Kind regards
Donna, Fix Auto Durham
Fab!!!
Very helpful, knowledgeable and friendly staff. Car was nipping clean and fixed on collection - I know where to go should I need them again! Fab
15 January 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Amy
Thank you so much for the positive feedback. We're pleased you were happy with all aspects of our service.
Kind regards
Karen, Fix Auto Durham
Communication was excellent
Communication was excellent, picked up vechile from my house, and returned when car was repaired..
Top notch job..
Car was cleaned inside & out..
6 January 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Bob
Thank-you for the feedback. Great to hear you were happy with our service, it is very much appreciated.
Kind regards
Karen, Fix Auto Durham
Great service
Lovely customer care and very very helpful and very quick in getting my car fixed. Definitely recommend
23 December 2025
Reply from Fix Auto UK - Fix Auto Durham
Hi Drew
Thank you for your recommendation of our services. Great to hear you were happy with our customer care and repairs to your car.
All the best
Karen, Fix Auto Durham
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