From deivering my vehicle to collection, i was kept informed of the progress. Workmanship appears to be of a good standard, everything cleaned up afterwards as well.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Took my F Pace in to get a quote to repair damage to the bonnet after Smart repair systems could not do it. Fix Auto gave me a quote which was very competitive to other repairers. Dropped car off earl... See more
Company replied
Our car was brought in for repairs through our insurer and I’m so glad it was - the team were fantastic. Kept us updated, easy to contact over the phone and went out of their way to help resolve some... See more
Company replied
Came from Sunderland to collect my car but when I arrived I was informed that the keys hadn’t been left. Went to find my car to have a look and a guy from a different building approached me asking if... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Chesnut Street, DL1 1RJ, Darlington, United Kingdom
- 01325 637 517
4.6
Excellent
34 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fix Auto UK - Fix Auto Darlington
Dorothy Newbury-birch,
We are so glad that we could be of assistance. Thank you for your feedback; it means a lot to us.
johnwears, Fix Auto UK
Accident Repair
From deivering my vehicle to collection, i was kept informed of the progress.
Workmanship appears to be of a good standard, everything cleaned up afterwards as well.
2 April 2026
Reply from Fix Auto UK - Fix Auto Darlington
R Dawson,
We appreciate your positive review! We're happy you were informed of the progress and that the workmanship met your standards. It's great to hear everything was cleaned up afterward.
johnwears, Fix Auto UK
Reply from Fix Auto UK - Fix Auto Darlington
RhianCrusher,
We appreciate you taking the time to leave us this great review. We are happy you were pleased with our service and communication.
No Messing less stressing
john wears, Fix Auto UK
Great customer service and updates
Great customer service and constant updates on vehicle, valeted too! Very impressed
10 March 2026
Reply from Fix Auto UK - Fix Auto Darlington
Hi Antonia
Thank you for leaving such a positive review, we are pleased you were impressed with our service
Came from Sunderland to collect my car…
Came from Sunderland to collect my car but when I arrived I was informed that the keys hadn’t been left. Went to find my car to have a look and a guy from a different building approached me asking if the car was mine and that he had the keys.
2 March 2026
Reply from Fix Auto UK - Fix Auto Darlington
Lynn Hutchinson,
We appreciate you taking the time to share your experience. We're sorry to hear about the trouble you faced when collecting your car and the keys weren't readily available. With all the renovation work that is being carried out to improve our site it can be confusing for customers and staff to get in and out of the correct buildings
johnwears, Fix Auto UK
I just can’t recommend this company…
I just can’t recommend this company enough! My car looks brand new.
6 March 2026
Reply from Fix Auto UK - Fix Auto Darlington
Sally Mallender,
We're glad you feel that way about our service! Thank you for letting us know we made your car look brand new again, I checked it over myself when it was finished and thought it looked fantastic
john wears, Fix Auto UK
Reply from Fix Auto UK - Fix Auto Darlington
Hi Neil, thank you for the 5 stars and taking the time to leave a review, Top Job brought a smile to our faces
Car collected and courtesy car…
Car collected and courtesy car delivered as arranged. Repairs appear to have been carried out carefully and satisfactorily
30 January 2026
Reply from Fix Auto UK - Fix Auto Darlington
Hi Mr Jackson thank you for taking the time to leave a review, if you ever need us in the future please don't hesitate t get in touch, we carry out all aspects of repair including none insurance work even small minor paint work just too keep your car Tip Top
Reply from Fix Auto UK - Fix Auto Darlington
PERFECT !!! thank you the 5 stars made our day Perfect
Feedback on repairs to my car
I was kept up to date with the repairs and everything ran very smoothly
20 January 2026
Reply from Fix Auto UK - Fix Auto Darlington
Hi Lynne having any repairs to your vehicle is a difficult time so we are happy that things went well throughout the work we carried out
Had body work done at Darlington Fix…
Had body work done at Darlington Fix Auto, great service, great communication and they went the extra mile (pun intended)
20 January 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Darlington
Thank you for the PUN!! and the
5 Stars are greatly appreciated from all the guys here
Excellent work
The staff were friendly, helpful and updated me about the repair whenever I asked for information.
The repair itself appears faultless and is obviously of a very high standard.
16 January 2026
Reply from Fix Auto UK - Fix Auto Darlington
Hi John thank you for such a kind review, Friendly Helpful Faultless & High Standards
I can't ask for anymore from the team and will pass your comments on to them
Reply from Fix Auto UK - Fix Auto Darlington
Perfect!!! thank you for your comments and 5 Stars
you made our day Perfect too
Great, thank you
All arranged with my insurance so all I needed to do was have someone at home for pick up and then return of my car. Great online communication throughout repairs and car came home immaculate.
Thank you
17 December 2025
Reply from Fix Auto UK - Fix Auto Darlington
Hi Emma thank you for the 5 STARS we aim to make it as easy as possible and it looks like we got it right so smiles all round
Reply from Fix Auto UK - Fix Auto Darlington
Hi Winny, we are over the moon you were happy with our service at Fix Darlington and that you left a 5 star review, we know you are a good distance from ourselves but you can drop us a call or an email if you ever need advice in the future
Reply from Fix Auto UK - Fix Auto Darlington
Hi Jonathon, thank you for taking the time to leave a 5 STAR review we do try our best and great feedback is always appreciated.
We are here if you ever need us
Took my F Pace in to get a quote to…
Took my F Pace in to get a quote to repair damage to the bonnet after Smart repair systems could not do it. Fix Auto gave me a quote which was very competitive to other repairers. Dropped car off early Monday morning picked it up Tuesday afternoon. Repair faultless can’t thank the guys enough. Very easy to talk to very honest. Would 100 % recommend them.
28 October 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Darlington
Hi Glyn, thank you for such a great review! our aim is to be competitive so our customers don't have to go through insurance and loose the valuable no claims they have earned, as you stated we do not compromise on quality to achieve this so we really appreciate your recommendation
Excellent customer service and work quality
Our car was brought in for repairs through our insurer and I’m so glad it was - the team were fantastic. Kept us updated, easy to contact over the phone and went out of their way to help resolve some issues we had with the insurance. The work undertaken was excellent so we didn’t hesitate to return when further work was needed.
23 October 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Darlington
Hi Thank you for the excellent 5 star review, it is great to hear we helped you when things were not going as they should and we got you back on the road safe and the car fully repaired as it should be
Perfect service in every way and the…
Perfect service in every way and the repairs done to my van were so professional kept in contact with me throw every step of the way
17 October 2025
Reply from Fix Auto UK - Fix Auto Darlington
Hi Gary, thank you for a perfect review 5stars means smiles all round !
Great body shop
Had a great experience with Drive Darlington. From start to finish the service was professional and efficient, the staff were very friendly, polite and kept me updated throughout the repair process.
I would highly recommend them to anyone looking for reliable, high quality bodywork
22 October 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Darlington
Hi Lynn, thank you for the 5 star review, your recommendation to others will be greatly appreciated, it brings a smile to the faces of the staff when customers like yourself take the time to let us know how we did, Smiles all round in Darlington especially Claire thank you once again
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.