Had my Toyota Supra repaired by fix auto after an accident.Really impressed by the quick turnaround as it’s not easy to get parts for.I was well looked after by Rob in the bodyshop and was impressed b... See more
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See what reviewers are saying
We can’t rate Auto Fix Crawley more highly. Our experience was totally fuss free and professional. The staff were really efficient and helpful. Our car was returned in showroom condition, all repai... See more
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My fiancé car was hit by another car at a T junction so the other drivers fault completely. Her insurance company Aviva selected fix auto. We had to wait for a while to book the car in because they we... See more
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Fix Auto was the repairer for a minor bumper repair. From the start they were friendly, professional and had things moving far quicker than I expected. I have always thought that you learn more from... See more
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Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
35- 37 East Park, RH10 6AN, Crawley, West Sussex, United Kingdom
- 01293 867034
4.7
Excellent
238 reviews
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Quality work but bad communication
They made an excellent job of the car (5 star). Trying to get through on the phone is difficult; sometimes impossible (1 star). One Friday and the following Monday, no one answered to phone or emails. In the end, I drove to their depot to find out what was going on. Nice receptionists when you get to talk to them. They must know they have a problem because their answerphone message warns people not to be abusive to their staff. People feel like getting abusive when they are on hold for long periods.
27 July 2023
Reply from Fix Auto UK - Fix Auto Crawley
Hi Stewart, We are very please to hear you are happy with the repairs to your vehicle! We apologise and do understand your frustration with not getting through on the phone for a long while, we are experiencing very high quantities of calls and emails due to being short staffed and very busy and hope this has been improved since!
Excellent service
Really can't fault them. After an assessment they ordered the parts and only then collected the car so time in the garage was limited. Quick turn around and dropped back off. Great job and fully valeted. Everyone was professional and very nice. Excellent servive and I would certainly recommend them
4 July 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Crawley
Hi Mark, Thanks so much for the 5* review! We are glad it was a quick and efficient experience. Best wishes in the future.
Not very understanding the issue of the…
Not very understanding the issue of the car I mean they trying to give back the car in two different colours.
1 May 2023
Reply from Fix Auto UK - Fix Auto Crawley
Hello, Thank-you for the review. As discussed when we called to explain about the colour match issue, your vehicles parts came in pre-painted from the manufacturer. This is would be a potential parts warranty issue. We did also advise the front bumper does match the pre-painted rear bumper and this has not been replaced. We have advised your insurance company to see if they will authorise us to blend the rear quatre panels to get a more accurate paint match. We will keep you updated.
After the last experience with a repair…
After the last experience with a repair at fix auto I gave a negative review but got my car back yesterday and wow it looks amazing what a lovely job and it was all cleaned it looks great it was badly damaged and I expected it to take a month at least but it’s all done in 2 weeks I’m very happy. Just one thing I will say is it’s a nightmare to get through to the office in Crawley but I’m very happy Ty
27 April 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Crawley
Hi Tracy, Thanks so much for the 5* review! We are so pleased that your are happy with your repairs to your vehicle. We are sorry you found it hard to get through on the phones, you can always send us an email Crawley@fixauto.co.uk, we will call you back as soon as we can. Best wishes for the future.
Would use again
Quick and easy turn around. Kept up to date ever step of the way with the repair of my car
19 April 2023
Reply from Fix Auto UK - Fix Auto Crawley
Hi Lindsay, Thanks so much for the 5* review! We are glad it was a quick and efficient experience. Best wishes in the future.
Excellent job and friendly staff
Positive experience, friendly and helpful staff. Excellent job on my car
12 April 2023
Reply from Fix Auto UK - Fix Auto Crawley
Hi Carla, Thanks for your 5* review! We are so pleased you are happy with your repairs. Best wishes.
Reply from Fix Auto UK - Fix Auto Crawley
Hi Samantha, Thanks so much for your 5* review! we are so pleased you are happy with your service and repairs! Best wishes.
Reply from Fix Auto UK - Fix Auto Crawley
Hello, Thanks for the 5* review! That's great, Best wishes.
Very professional & friendly always…
Very professional & friendly always helpful when I called for updates
20 March 2023
Reply from Fix Auto UK - Fix Auto Crawley
Hi Janice, Thank-you for your 5* star review. We are so pleased you are happy with your repairs! Best Wishes.
The front office people were really…
The front office people were really helpful, communicative and responsive. The body work repairs were excellent but my vehicle has come back with a steering problem that it did not have before the accident that FixAuto have not repaired..
10 March 2023
Reply from Fix Auto UK - Fix Auto Crawley
Hi Ged. We are pleased you are happy with your service in the office. Please do not hesitate to contact us regarding your repairs, as if we at fault we would like to rectify. Best wishes.
Amazing service
Amazing service. My car has never looked so good
Everyone is so polite and helpful
13 March 2023
Reply from Fix Auto UK - Fix Auto Crawley
Hi Caroline, We are so pleased you are happy with your repairs. Thanks for the 5* review!
Works not completed however they have…
Works not completed however they have had my vehicle for a month in storage and work has not even begun. My car is almost up for its 3 year lease and the garage won’t answer the phone or respond to my email. I don’t think it will even meet its MOT in 2 weeks with the company taking so long to begin works. :-(
6 March 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Crawley
Hi There,
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to complete the repair we are aware of the delays experienced by yourself.
Having looked into your repair, whilst we aim to return your vehicle as fast as we can we were experiencing delays as reported in your review. This isn’t a position we’d like to be in but worked to the best time scales possible with updates when there was any significant changes through the process.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Very difficult to speak to someone on…
Very difficult to speak to someone on the phone, because nobody answered.
But when they do, the customer service is good.
Took a bit longer, than I expected... but is only because the work shop was very busy at the time.
The work done in my car, was excellent. I'm very happy with it.
Thank you.
2 March 2023
Reply from Fix Auto UK - Fix Auto Crawley
Hello, Thank-you for the 4* review. We apologise for the long waits on the phone and appreciate your patience.
Good Job
Fix Auto were appointed by AXA to repair my car. They did a great job , with a fair bit of complex mechanical work. The car was only 3 months old and came back as new. Well done.
Can’t say the same for AXA who are so inefficient and have diabolical communication. Don’t answer e mails and telephone can take hours to answer.
22 February 2023
Reply from Fix Auto UK - Fix Auto Crawley
Hi Paul, Thank-you for your 5* review. We are so pleased you’re happy with your repairs.
Shameless and incompetent
Car goes in to Fix Auto Crawley. Comes out repaired, but with a newly flashing warning light and accompanying beeps. That's odd, I think, didn't have those before. So I send it back to them to sort out. After hearing nothing, I contact them to be told that apparently it's not their fault and nothing to do with them. Just a massive coincidence that the problem arose at the same moment they handed the car over. So now it's up to me and my wallet to sort out. I don't believe them. I think either the quality of their workmanship is shocking and/or their ethics is deplorable. Probably both. I wouldn't trust this lot with a bargepole. Extremely dodgy
1 March 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Crawley
Hi James, We value every customer and their vehicle and are very proud of the work we do here and our ethics. As an approved repairer we investigate any problems with vehicles that we have/had on site and will rectify any mistakes our end. Unfortunately, when a vehicle goes to a main dealer and they deem it as non-accident related on an area we didn’t work on, we do not have authority to carry out repairs. If you do wish to discuss this, please do not hesitate to contact us.
Very gd friendly team especially Alia…
Very gd friendly team especially Alia she’s brilliant
16 February 2023
Reply from Fix Auto UK - Fix Auto Crawley
Hi Natasha, Thank you for the 5* review! We are pleased you're happy with your service.
Overall good service
Overall good service, however I have no idea why I had to bring the car in for a 2 minute inspection when all they did was take the same video I'd already shared with the insurer
1 February 2023
Reply from Fix Auto UK - Fix Auto Crawley
Hello Kate, Thank-you for you 4* review. Unfortunately an estimate is what a good Bodyshop has to do to make sure your repair is quick and efficient. We are glad you are happy with your repairs.
Amazing Service
The whole service from start to finish was really good, great service and took all the stress out of the situation.
Thank you!
1 February 2023
Reply from Fix Auto UK - Fix Auto Crawley
Hi Nikki, Thank-you for the 5* review. We are pleased you are happy with our service and repairs. Best wishes!
Everybody was extremely helpful and…
Everybody was extremely helpful and understanding
24 January 2023
Reply from Fix Auto UK - Fix Auto Crawley
Hi Barbara, Thank-you for the 5* review. We are pleased you are happy with our service.
Reply from Fix Auto UK - Fix Auto Crawley
Hello Imogen, Thank-you for your 5* review. We are pleased you are happy with your repairs.
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