Once your insurer appoints Fix Auto you are put into direct contact by phone with them. Car repaired and returned within 6 days. You are given updates by phone every 2 days. Collection/Return to hou... See more
Company replied
Location
Switch location10 Festival Trade Park,, Wymans Lane, GL51 9FS Cheltenham, Gloucestershire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
from first contact everything was explained to me on the process of how things where going to be done, our car was collected and courtesy car dropped off. Fix Autos Kept me informed on the cars... See more
Company replied
I am very happy of their service. My car was repaired there (after damage made by another driver while parking on street) and it was insurance claim. They provide super quick service, literally afte... See more
Company replied
My car was picked up from home and driven to Cheltenham. Had a call later explaining the process of how things were going to be done. This procedure was followed all through the time the car was at Ch... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Cheltenham
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
10 Festival Trade Park,, Wymans Lane, GL51 9FS, Cheltenham, Gloucestershire, United Kingdom
- 01242 895300
4.6
Excellent
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pick up and drop off experience good
Pick up and drop off experience good. Delay in repair due to landrover parts delay. Car returned looking great and clean!
14 March 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Hi there
Thank you for taking the time to review our services on Trustpilot.
We are glad to hear you had a positive experience at Fix Auto Cheltenham.
Thanks again and have a great day!
Great service and final product
11 March 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Hi Mr Prichard
Thank you for your 5-star review and taking the time to review our services on Trustpilot.
We are glad to hear you had a great experience at Fix Auto Cheltenham.
Thanks again and have a great day!
Very efficient and repair is excellent.
28 February 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Hi David
Thank you for your glowing 5-star review! and taking the time to leave a review on Trustpilot.
We are glad to hear you had such a positive experience at Fix Auto Cheltenham.
Thanks again and have a great day!
Good repairs and good communication
Our car had to be fixed due to someone going into the back of us. Fix Auto kept us up to date with news on our repairs and contacted the hire company and insurers direct to extend our rental. When we got it back, it was impossible to tell there had been anything wrong with our car!
26 February 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Hi Jolene
Thank you for taking the time to review our services on Trustpilot.
We are glad you had a positive experience here at Fix Auto Cheltenham
Thanks again and have a great day!
Quick and satisfied
26 February 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Good Evening
Thank you for taking time review our services on Trustpilot.
We are thrilled you had a positive experience with us and ensure your comments are fed back to the team.
Thanks again and have a great day
Scratch not repaired on front…
Scratch not repaired on front headlight, needs to go back in for repair.
25 February 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Hi there
Than you for taking the time to review our services, the comments regarding repair are relayed back to those who dealt with your repair. Providing excellent service is always are top priority and ensure to offer a better experience.
Best regards
Fix Auto Cheltenham
Excellent.Just like new.
25 February 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Dear Mr Kirby
Thank you so much for the 5-star review, we are thrilled you had a positive experience with us here at Fix Auto Cheltenham. We are delighted that we met your expectations.
Thanks again and have a great day!
Trailered the car to Cheltenham
Trailered the car to Cheltenham, kept it for two weeks, drove it back, fixed and cleaned. All good, nice people.
10 February 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Hi Mike
Thank you for taking the time to review our services on Trustpilot.
We are glad to hear you had a great experience at Fix Auto Cheltenham and will make sure your comments are fed back to the team.
Thanks again and have a great day!
The team was great
The team was great. They sorted out a courtesy car efficiently. When the car had been picked up, they updated me regularly. Despite me not necessarily needing to know. Lovely and kind. Would defo use them again
5 February 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Hi Ellie-Rose
Thank you for taking the time to review our services on Trustpilot.
We are thrilled to hear that you had such a positive experience with us here at Fix Auto Cheltenham and will ensure your comments are fed back to the team.
Best regards
Fix Auto Cheltenham
Excellent service
Excellent service.
After initial hiccup of it going to be taking a month for the car to be collected let alone started it was collected the next day and work began immediately.
I got progress calls setting expectations every couple of days and the work was completed ahead of schedule.
Wouldn’t hesitate to recommend.
7 February 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Dear Leisl
Thank you for taking time to review our services on Trustpilot.
We are glad you had a great experience at Fix Auto Cheltenham and will ensure your comments are fed back to the team.
Thanks again and have a great day!
Very efficient
Very efficient, collected car and brought it back after the repair .Good communication . Always pleasant.
27 January 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Dear Alistair
Thank you for taking the time to review our services on Trustpilot.
We are thrilled you had a positive experience with us here at Fix Auto Cheltenham and we are glad we met your expectations.
Best Regards
Fix Auto Cheltenham
Excellent service all round
Polite, quick and really clear in everything. Very impressed with how helpful and professional everything was. Very good service start to finish.
22 January 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Hi Rachel
Thank you for taking the time to review our services on Trustpilot.
We are glad to hear you had a great experience at Fix Auto Cheltenham and will ensure your comments are fed back to the team.
Thanks again and have a great day!
Private Repair
I came to Fix Auto for a private repair and the service was brilliant. I had most contact with Bradley on the front desk and he was brilliant. I was provided with friendly, efficient service, regular updates and it was a pleasure to have had Fix Auto repair my car.
Definitely recommend! Thank you team :-)
13 December 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Cheltenham
Hi Sarah
Thank you for taking time to review our services on Trustpilot.
We are glad you had a great experience at Fix Auto Cheltenham.
Thanks again and have a great day!
Great service
Great service
Very helpful and friendly staff
Big shout out to Sam and James! 👍🏻
7 January 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Dear John
Thank you so much for your 5 star review on Trustpilot, we are thrilled you had a positive experience with us here with us at Fix Auto Cheltenham.
Best Regards
Sam
First class service and repair
First class service , courtesy car delivered, Car repaired to a high standard and valeted and re delivered with no hassle
9 January 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Hi Dave
Thank you so much for your 5-star review! We are thrilled you had a great experience with us here at Fix Auto Cheltenham and will pass on your comments to our team.
Kind Regards
Sam
Excellent job
Excellent job. The damage was repaired as new. Friendly and helpful staff.
The only issue I had was that the car sensors had to be calibrated by BMW. This required a software update which was completed in one day by BMW.
Fix Auto had problems booking this in. Initially I was quoted mid January but they managed to arrange an earlier appointment so the car was returned before Christmas. I was without the car for over 4 weeks.
17 December 2024
Reply from Fix Auto UK - Fix Auto Cheltenham
Dear Ray
We are thrilled you had a positive experience with us here at Fix Auto Cheltenham. We do apologise for the delay with BMW but glad we managed to get your vehicle back to you before Christmas.
Kind Regards
Sam
Excellent
Excellent, great communication, very professional and fast service. Thank you!
8 January 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Dear Miss Woolven
Thank you for your 5-star review! We are thrilled to hear you had such a positive experience with us. Providing excellent service is always our top priority.
Best Regards
Sam
Reply from Fix Auto UK - Fix Auto Cheltenham
Dear Giuseppe
Thank you for your 5-star review on Trustpilot.
We are glad you had a positive experience here at Fix Auto Cheltenham.
Thanks again and have a great day!
Fantastic communication regarding…
Fantastic communication regarding collection of my car, updated regularly on progress and car collected and drop back by a very courteous gentleman.
Work completed to a high standard and returned to me washed and valeted. Very happy with service provided. Thank you.
2 January 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Dear Anna
Thank you for your glowing 5-start review on Trustpilot.
We are glad you had such a positive experience with us here at Fix Auto Cheltenham.
Your feed back means a lot to us and will pass on your comments to the rest of the team.
Best Regards
Sam
The whole process was very simple
The whole process was very simple, they picked up the damaged vehicle after delivering an immaculate courtesy car. My car was returned to me looking like new. Only downside is communications could be a little better.
20 December 2024
Reply from Fix Auto UK - Fix Auto Cheltenham
Hi Keith
Thank you for your 5-star review. We are glad to hear you had a great experience with us at Fix Auto Cheltenham and will ensure your comments are fed back to the team.
Thanks again and have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.