Five Below Reviews 308

I went to the Five below in bastrop Texas today and this place was disgusting. Nothing was set outside like it normally was I wasn’t sure the place was open. I walked inside there was stuff all over the floor boxes everywhere trash everywhere and 1 employee sitting on his butt behind the register and not another employee anywhere. I probably won’t go back to this store.

One of the employees at the Davenport, IA W Kimberly Rd location was very rude. Followed us around in the store and dismissive when I asked a question. I left my bag from another store up front while we looked around for that reason that we wouldn't be accused of anything. She has long dark hair and wore glasses. We did nothing to be treated that way and it's sad that you have people like this working for your company because we actually like the store and shopping there.

Our family loves this Five Below shop in Mayfield hts, ohio, shop center Eastgate.
It's always kept clean, employees are great, stock shelves, and card secrion is wonderful.
I want to really give Darryl and Ashley a shout out for being truly amazing hard wirkers always with smiles.
I stopped in on sunday, December 17th and it was a great experience.
Thankyou!!!

Placed an order on 11/23/23 for a Christmas gift for my son. I just went in to check status and status shows cancelled. There was no communication and there is no reason listed, the order was just cancelled. I searched my email and spam box, but NO communication at all! Do not trust these people, ever. Wish I had read reviews first and glad this was a small, stocking stuffer gift, not an important one.

Placed an online order for Christmas. Item showed in stock in 2 colors. Was sent an email confirming order and would ship soon. Went looking today for tracking only to find the order has been cancled due to no stock. No notification. Now we have to find an alternative in a short amount of time. Way to help us out- not going to give my $$ again if you can not even let us know you ran out of the item we ordered.

They are advertising that they are open until 11pm all week on the Internet. I was there around 10:18 pm and they were already locked up. And it was Friday night to. Poor management practices at Wyandotte plaza! I also had called a couple hours earlier to be put on hold for over 10 minutes. I could hear people in the background but no one ever came back to the phone. I finally hung up. How rude!!!

I called about a tshirt I purchased and it didn't fit. I called to ask if I could exchange it for a different size. I spoke with Sophia Canova , she was absolutely precious. She was very knowledgeable, patient,kind,and did everything to help me with my issue. It is hard to find good customer service these days, and she was remarkable!!! I can't say enough about how big of a Rockstar she is!! She definitely deserves a raise and to b acknowledged!! She is a keeper!!!!
Thank you sophia!!

I have trying to resolve the instore pickup order issue:

1. I sent an email asking how it works and never heard back. please see screenshot on the attachment to this email.
2. I have tried multiple times to contact your customer service number and have not spoken to anyone to date.
3. I went into the store on 12/2 and spoke to a few employees who never seen or got the order after I paid for it.
4. I finally got to speak to someone in the Peoria Crossing store today around 2pm and they have no knowledge of my order at all. I have attached the order information and the 1st email that I sent looking into this. I made my order on 11/26 and got the items you shipped. I have been trying to get some help and gotten none to date. An I keep hearing we did not get it and not sure who you need to contact. That is not good business and I am extremely frustrated with this situation. I would like to get a follow up call from a LIVE HUMAN BEING WHO I CAN SPEAK TO HELP LOOK INTO THIS FOR ME.
Spoke to the store manager today and got the royal run around who advised need to contact there corporate office and there is nothing else he can do!!!

So excited about mush room lamp it is very poorly made I wasn't expecting alot but I aleast thought it would work longer than a day it really sucks

I was at your location in Collegeville, Pa. I purchased a t-shirt with a price tag of $5.00. When I checked out, the cashier said "that will be $5.55." I asked why it was $5.55 and not $5.00 as was on the price tag. He said oh, it must be tax. I said no, clothing is not taxable and if it was it would be $5.30 because there is a 6% tax in PA. I thought I would be offered the t-shirt at the price of $5.00 since that was the price on the tag! I said one more time, why is this coming up $5.55 when the price tag CLEARLY says $5.00. The answer was "The prices must have gone up and we didn't get an email." Seriously? I know a lot of stores will give honor the price on the tag and then say, our prices have gone up. Probably will not be returning to the store.

My granddaughters adore hello kitty. Five below has adorable Halloween hello kitty plush this season. I ordered online, it showed in stock. The following day my order was cancelled. I found two stores in my city that showed they had them in stock. I ordered again. Both stores sent Me notifications the order was being processed both cancelled again, I can’t believe it! It’s now five hours later and they still show these items available. What’s going on?

Bad customer service ! Don’t speak when you walk in & act as if they don’t hear you when you ask a question.

Thisplace is a real junk store and certainly not worth buying from them.

What happen to the "YES" policy on returns and/or exchanges....now need original receipt!!!
not planning to shop this store anymore

Beware the store lead is a racist in the Moorestown location store number 08007. I was checked out at register 2 associate 739345. I made a purchase brought the wrong product. I went to return one of my items back to the store. I was told that it wasn’t allowed to be refunded and I literally just purchased it. I have my receipt. While shopping I asked the cashier to tell me if any of my items are over $5.00. She was so ignorant and beyond rude. The manager she stated his name to be Zack said the prices went up 20 years ago. He lied with a bold face. The prices went up during Covid not 20 years ago. He was such a racist mocking the words I spoke as if I was an uneducated person. I recorded him with my spy camera. Beware of this store if you’re coloured. They don’t like us here. They lie about their refund rules. They sold me the wrong product and kept my money. I will never do business with this store in my life. I will tag all their shareholders to my spy camera footage’s. I will find them on LinkedIn. Zack should not behold his title in this store at all neither should the cashier. He refused to give me Tracy the district managers info. I had to look her up as well. Sad place! It’s 6:02pm Est time. I am filing a customer relations complaint immediately.

This store is awful!! We bought earbuds from here.. they definitely aren’t brand new.. one of them didn’t even turn on and the other pair came with the wrong charger so we can’t even charge them. It sucks!!

I love going to this store! They have wide variety of items from room decor to spa day necessities, from toys to fashion! The room decor is high quality and very appealing to the eye, and the women's t-shirts are affective and affordable. I just bought a bath bomb from there, but I haven't tried it yet. I will update on the quality. I also love the squishmallows there, they're a very fair price.10/10 would r3cc0m3nd!

Purchased 2 candle making kits there, one was ABSOLUTELY worth it, the "good VIBES only aroma therapy CANDLE kit" had nice scents and clear instructions. You can see the size of the tins through the clear portion of the box and the picture on the front is indicative of what size your containers will be. HOWEVER, the "MAKE YOUR OWN LAYERED SCENTED CANDLES" should be avoided. It boasts 3 scents (berry blast, Blueberry bliss and pineapple party) but they all smell the same and they all smell like s**t. The photo on the box creates an expectation of 3 nice sized candle jars but you will be sorely disappointed when you open the package. Each is roughly the size of a shot glass. The only useful things in the package are the smoothing tool and the little measuring cup. Steer clear of this kit.

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