Fittingly Reviews 528

Used fittingly for some fitted cupboards in our sitting room.
Sale and design process all went well. Unfortunately as soon as they had our money all the customer service just disappeared.
The first issue was with delays to delivery. Our initial date was put back by a couple of weeks. When we finally got our delivery date we received no information about the delivery time. When the panels arrived they arrived with no instructions (and none emailed from fittingly either). When we eventually got these we found out we were missing a panel and had to get fittingly to send this to us. That again was difficult…they sent us no details on the delivery of the missing panel which then turned up with no warning when we weren’t in so we have had to rearrange delivery.
At the time of writing we are still waiting on a final panel.
Really disappointing service and I would absolutely not recommend using fittingly

I placed an order with Fittingly 3 months ago and since then they have been completely unresponsive and not replying to any of my emails - this is some of the worst customer service I have ever received! They won't even finalise my drawings so I can confirm and place the order, they clearly don't want our custom and actually being able to speak to someone is like waiting for grass to grow! They have wasted 3 months of my time and I could have had my order placed and fitted with another company within that time. They are clearly just wasting our time and creating undue stress for the fun of it. You get a response by email and then they vanish for another 2 weeks and this process is repeated for 3 months straight - I've never come across anything like it DO NOT USE!

Trying to get my deposit returned to me was a whole new issue! I've been asking for it back every day for 2 weeks and finally someone replied and said you had to call a certain phone number. You call the phone number and they say they don't know how long it will take as their accounts team have too much work to do - who knows if I will ever get my deposit back at this stage!! AWFUL!

Absolute shambles of a company, unresponsive, no care at all and clearly here to make our lives as difficult as they can.

I would not recommend any ever use this company ever again, its awful! And for a sister company of Sharps, horrendous! DO NOT USE

I have an order with fittingly; I have paid the deposit, had a phone call from someone last week advising that delivery and installation would now take place around mid January as their machine has broken down which although disappointing can be accommodated with. Today I had an email from the delivery team requesting the balance so that they could schedule delivery and installation for early January. Their T&C's says balance needs to be made by 7 days before delivery. I have pointed them at these review pages and advised that from the experience of others , the most realistic date at the moment is 26 January so some 60 days away. I have responded that I will not pay the balance until January when they can guarantee delivery and installation 7 days after payment has been made. I have also made them aware that feedback mentions damaged goods; I mentioned that I will take legal action under the consumer rights act 2015 which says that Despite the loss of cancellation rights, consumers still retain statutory rights under the CRA 2015 regarding the quality and fitness for purpose of bespoke goods.
They need to get their act together and actually start treating their customers correctly. I'm thinking that if I do experience problems I will start a group litigation against fittingly (others currently experiencing problems and there are many, may like to start thinking about such matters)

Rather than saying to contact fittingly with details of order etc, someone is clearly reviewing what is being fed back via sites such as this. You should be addressing what is clearly a problem with company policy and attitude towards customers. As mentioned from my point of view , why are you requesting money from customers well in advance when you're not delivering? treating customers as cash cows springs to mind. Get your act together for all customers.

Delivery was due last Monday 17th November, delayed to Tuesday 18th November, and then again to Weds 19th November when the fitter was due - none of this was communicated to me without me chasing fittingly.
The product arrived Weds morning at the same time as the fitter, and was filthy. The glue that fits the outside of the panels to the wood had not been removed in the factory so it all looked tacky.
The fitter himself did a great job, however there were several parts missing and some of the doors didn’t fit, so overall it was a bit of a disaster.
It was impossible to get hold of fittingly for a week afterwards which was incredibly stressful.
Finally a lovely lady from Sharps called Amanda called me and started the process of sorting things out. She remained in regular contact with me and a week and a half later I had more stuff arrive from the factory and the fitter sorted everything out.

Overall I’m happy with the product, but despite some very good people (the fitter and Amanda from Sharps) this was a very stressful experience.

Takes your money and doesnt finish the work properly.

They bring the items one by one and leave you stranded. Better go with other providers.

If I could give zero I would.
We just got a call from Fittingly to say that our wardrobes haven't even been manufactured yet, at 4.30pm on a Friday evening, when they are due to be delivered on Monday morning, despite ordering them over two months ago, and paying nearly £8k upfront. We have disposed of all of our old furniture, booked a decorator and a carpet fitter around this pre agreed date. We are going to be in complete upheaval over Christmas! We would like our money back asap.
Having been told that you would ring me back today. It is 4.30pm and I am still awaiting your call. I just tried ringing you and I was put in a queue and then hung up. This isn't good enough! On and to top it all I got an email on Saturday 22nd to say that my order would be delivered today! What is that all about?
This company is an absolute shambles! I shall also be commenting negatively on the Sharpe's page, as they were the ones who recommended Fittingly to me in the first place

Avoid this company !!!!

Part of Sharps bedrooms apparently- latest issue is manufacturing supplier issues so my delivery date has moved from 9th Dec to 26th Jan. They have had my £10k since end of Oct so it’s sitting nicely in their deposit account and I’m expected to accept a 7 week delay from 9th Dec- 26th Jan, don’t think so.

That will mean they have had my money almost three months and making a nice tidy profit. Undoubtably there will be a large number of their clients in the same scenario.

The CEO’s should come out of hiding and accept the issues are yours not ours and provide your clients a resolution plan.

I have paid in full for my wardrobes to be done and 6 days out from fitment, after booking leave, I have been told that they can no longer make this and would now only be able to assist from the 26th of January.

I went through Sharps initially so they had given Fittingly all of the designs to make it easier for them. I have asked for a refund as the delay is beyond reasonable and they have failed to deliver a product and service. I was told this may not be possible and someone would call me. No one has. If they have not visited for a survey, not produced the initial design and the items are not in production then I would expect a refund.
I could have understood a minor delay, although I started dealing with them in September and was told initially that fitment would be in October so was already a month behind that date. This is ridiculous and I will need to go elsewhere.

I would advise to avoid this lot as it seems most of the negative reviews are from Oct 2025 and the service has gone backwards.

UPDATE: After the review I was contacted by Bridget from Sharps. She was excellent and really picked this up and ran with it. Sharps took over from
Fittingly, got me booked in and improved the design as well. The team were pleasant and well organised. They attended to any issue and I am happy with the end result of their job.

Thank you to Sharps for sorting this out.

Too much background noise and flashes of people walking in the background, during our initial consultation with Aaron

As a recent reviewer said. I have not received the service I would expect from a Sharps Company. Through the planning and sales phase, everything was fine and people were helpful. Once your order is placed and money taken, it starts to go pair shaped. My order was late but I only found out by calling...many times before I could get through. I called numerous numbers, was held in queues only to be cut off after a couple of minutes and having to start again. I filled in forms and emailed. Eventually I was given a new date, only for the delivery not to arrive. Having been reassured it would be there, twice on the day of delivery, I received a call at 6.15pm to say it wasn't coming.
Well, it arrived today. Each piece was delivered separately, unboxed, in one large pile from the back of a lorry. It literally looked like it had fallen off the back of a lorry! Nothing was protected so the finished panels which are on view were just part of the large pile of bits. There are quality issues especially with the finished doors and panels. I have an sloping ceiling so the doors have an acute point to them and the veneer finish is dreadful, with chips and jagged edges. There is also a manufacturing mark on most drawer fronts and doors which will be visible once assembled. I have tried to speak to customer services again but surprise surprise, I can't get through. I will update this review as I go.
**UPDATE APRIL 2026**
Since my first review we have been through two further deliveries from Fittingly. Both were as bad as the first. Poor finishing, chips on the surface, poorly adhered edge veneer. We asked for a full refund after the second delivery but we were asked very kindly by Catherine if we would give them one last chance. We agreed on condition that the delivery was quality checked before it was despatched and if we found a single panel not up to standard, the whole lot would go back and we would receive a refund. When the third delivery arrived, not only were many of the panels missing but the first panel unloaded off the lorry was damaged. We eventually received a refund. The only person from fittingly who has any credibility is Catherine from customer services. She was badly let down by her own company. I wouldn't touch this lot with a bargepole. Think very seriously before parting with your money. Six months from the first order, we are starting again elsewhere. If I could attach photos I would.

I needed a storage unit to fit an awkward space, so did the Fittingly online consultancy thing, which worked fine, and I paid in full.

Nothing happened for a week or so, so I gave them a ring. Several times. Often no-one answered. When I did get through, the friendly lady said they'd contact the delivery people and they'd get back to me. No one did.

After a little while I got a generic email saying they were running late.

After another week or so I got fed up and sent them an email saying I was on the point of getting my bank to get a charge back - a refund.

Lo and behold, a couple of days later, I got a delivery date for about 10 days time, which was kept.

But only the chipboard: no screws/bolts/hinges/etc.

So I rang again and next day a box with the missing items turned up: Hooray! But no instructions, which is a bit of a downer for a self-build. So another phone call and they were emailed to me.

So my son-in-law and myself built it. And it looks/works perfectly! Exactly as I wanted. Drawers and doors open and close, everything aligned: all good. A very solid unit that will last for years.

But only 4 stars for poor customer service, and I really shouldn't have to threaten to ask for my money back to get something happening.

Also, the instructions leave a lot to be desired: an exploded diagram of the units, showing what fittings go where etc would have been useful. In fact if my son-in-law hadn't been so very painstakingly handy (and with a shedload of tools) I'd have had to call in a 'proper' fitter.

So c'mon Fittingly: you have an excellent product, but you really do need to beef up your customer service.

Please look at this companies recent reviews and take onboard EVERYTHING they are saying.
Design stage went ok, happy to make changes and advise, understandable when they’re wanting your money. However I pointed out many things that they had designed and had to explain to their own designers why certain things aren’t possible, are they happy to make wardrobes that won’t function?
From the minute you pay they’re no longer interested. No contact to update you on your furniture, after chasing multiple times via different methods I finally got some answers. There had been delays which weren’t pointed out - would I have ever found out without my many calls and emails??
When the units had FINALLY been delivered I was greeted with broken, chipped panels and feeling completely deflated. Getting replacements was again delayed and truly painful experience.
Their quality is poor and their customer service is not existent.

Please do not waste your time or money GO ELSEWHERE!!

I am extremely disappointed with my experience with this company. The design stage was handled well, and communication was excellent at first. However, once payment was made, the service deteriorated sharply.
The design was finalised in mid-October, and I was advised installation would likely take place within about four weeks of paying the deposit. I made it clear that I could not accommodate installation in December and was assured it could be completed in November. Based on that assurance, I removed my existing wardrobes as requested to confirm measurements and paid promptly.
Since then, communication has been minimal—mostly requests for full payment—while my repeated requests for an installation date have gone unanswered. Even after paying in full, I still have no confirmed installation date and have only been offered one in December, which I had specifically ruled out.
I have asked for the matter to be reviewed by both the delivery and customer service teams but have received no response.
This experience has left me feeling let down and frustrated. The company appears to prioritise new sales over fulfilling existing orders.
Edit: I emailed customer services (again) as suggested and have received no reply after 3 working days. I also tried making contact via the chat function, and by using the enquiries form. No one has made contact.
I didn’t think I could get any more disappointed with my experience. Despite being ignored for weeks customer service told me they couldn’t fit in a November installation as originally planned because by the time I was contacted there was only a week left to make arrangements and installation was arranged for 12th December. I had to rearrange my child’s birthday party because my house is in chaos and delay guests who were coming to stay for 4 weeks.
I was offered part refund at this point if I delayed installation until the beginning of January.
I have now been told that they can’t be installed until the end of January and when I mentioned compensation I was told that this wasn’t possible even though it was offered before. I was also promised a call back last week and this hasn’t happened despite calling back myself and leaving messages twice.
I’m extremely upset the all of my plans for December are now in ruins and I have to cancel my child’s birthday party entirely!!!!!
I had also asked for a full refund and been told this isn’t possible, I need to complete works as soon as possible now as the exposed floor boards from where the old wardrobes were have caused a problem with dust making the bedroom unusable.

Our delivery was delayed by nearly a month with no initial notice or communication. We were not informed of any delay until we proactively contacted Fittingly requesting a delivery timeframe on our originally scheduled delivery date. Any subsequent information gathered was only because we repeatedly, proactively reached out to Fittingly. The rescheduled delivery date was then further delayed despite being confirmed multiple times by different members of the team, including one day before the missed date. Our final delivery was completed nearly a full month past the original date, significantly exceeding the lead times advertised at the time of booking. We were expected to pay the deposit and balance quickly to avoid delays, only to experience extensive delays with no accountability from Fittingly.

As we have started assembling the units, we have identified a significant number of panels that are either damaged, badly manufactured, or dirty. Some panels are chipped, have unsanded/sharp corners, or are covered in manufacturing dust and dirt, requiring extensive deep cleaning before we can use them.

The instructions for DIY assembly and fitting are not helpful either. The pamphlets provided and YouTube videos are incredibly high level; while Fittingly advertises these units as 'easy as IKEA to assemble', it could not be further from reality. I would not recommend trying to self-install unless you have serious power tools and prior experience. Our professional fitter even found Fittingly's construction and directions to be confusing and overly complex.

We paid for high-quality units with a competitive turnaround time; our actual experience reflects neither quality nor speed. Despite all of the issues with our experience and order, we were repeatedly told by Customer Service that the best offer they could give us is an apology and links to YouTube assembly videos. The lack of care policies to refund, upgrade, or compensate customers is unacceptable for a professional company looking to compete with top manufacturers.

Giving two stars only because the sales process was smooth and helpful to gather ideas. Honestly, take the free initial call to sketch out ideas and take those to a different company.

Craig was very helpful understanding very polite friendly

It has been over 3 weeks since our wardrobes were delivered but without the wardrobe doors or mirror. I contacted fittingly to report that there were missing parts, they forwarded my email to the aftercare team who did not reply. A week later I spoke to someone on the phone from Fittingly who took my details, said the doors were still at the factory and said she would get back to me later that day. It has now been another 2 weeks and I haven't heard anything. I can't get through when phoning them and they don't reply to voicemail messages or emails. I phoned Sharps who they are a part of who answered immediately and forwarded me to yet another voicemail box to leave my details and I haven't been contacted since. We are worried we are going to be left with an unfinished fitted wardrobe.
My husband has fitted the wardrobes as he has a carpenter/ kitchen fitter background. The instructions that came with the parts were a joke - just a basic diagram and very scanty info. I found more detailed instructions on line. A lot of the holes for the drawers and shelves were in the wrong places so my husband had to improvise. The person who sold us the wardrobe said he as a lay person fit it and said if you can put up IKEA furniture you can do this. This must be a lie as it is far more complicated. We are happy with the basic shell of wardrobe we have but we need the wardrobe doors and mirror, and currently have a massive over 2 m length of end panel and trims laying around waiting for the door before they can be fitted.

I’ve had an incredibly disappointing experience with Fittingly, mainly due to their complete lack of communication.

At no point was I informed when my wardrobe would be delivered or installed. I emailed and called their installation team several times—despite their stated 24-hour response time, nobody replied.

I only managed to speak to someone after calling the sales line, and even then I was cut off twice while being transferred. When I finally got through, I was shocked to be told that delivery and installation had already been scheduled—dates I had never been informed of.

I explained immediately that I could not make the date they had assigned without notice, and an alternative installation date was then agreed and confirmed to me in writing.

To prepare for this, I had to fast-track electrical work, book a deep clean, carpet fitting and painting, and take time off work.

On the day the fitting was supposed to happen, the fitter simply didn’t show up. When I called, I was told the date had been moved yet again—still with no communication whatsoever.

After raising concerns about the poor communication earlier, I had hoped things would improve, but they didn’t. I’ve now been left out of pocket due to taking unnecessary leave and arranging tradespeople around dates that Fittingly themselves confirmed and then changed without informing me.

Based on my experience, the communication has been extremely poor and has caused significant inconvenience and financial impact. I cannot recommend this company.

Very bad customer service
Over the phone promises promises-we will call you back-never call you back -have to chase them!! Never pay full cost !beacuse from this day when full payment will be sent you have to beg for someone come to your house and build the wardrobe
We payed 5K and have 3 weeks half of the wardrobe built plus another many parts incl.big items like glass doors on the floor blocking our bedroom! After 8 days waiting for a phone call I called the company many times-I was told that they will call me back and again promises promises!! Then I have been told to
wait another few days as the fitting person will be available on sunday 9th of November!!! Sunday!!!
No respect at all
No recommendation for the company at all!!!!
Also email was sent to the owner and guess what- echo!!
😡😡😡😡

Good clear and open discussion. Good use of time and plenty of food for thought.

I am extremely disappointed with my experience with Fittingly. After encountering issues with my wardrobe, I contacted their customer service multiple times. Not only do they rarely respond, but on the rare occasions they do, they promise to follow up — and never do. Their 12-year warranty feels completely meaningless if they won’t even take responsibility for minor issues.

What’s even more shocking is how little they seem to care about their customers. It’s hard to believe a company would ignore paying customers and risk losing future business. I had plans to continue upgrading my home with Fittingly, but after this experience, I would never use them again — nor would I recommend them to anyone else.

Overall, it’s been a frustrating and disappointing experience. A company is only as good as its customer service, and in this case, Fittingly has completely failed.