FitSleeps Reviews 749

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 697 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting its responsiveness, helpfulness, and efficiency in resolving issues. Many people find the product to be a game-changer, effectively waking them up gently and improving their morning routines. The user experience is often described as smooth and easy, with many appreciating the simplicity and comfort of the device. However, some customers experienced issues with product quality, such as bands falling off or not fitting well, especially for smaller wrists. There were also instances where orders were incorrect or incomplete, leading to frustration with the ordering process and delivery. A few other people also felt that the product setup could be challenging or that the vibration strength was not always sufficient.

What people talk about most

Product

Clients share ambiguous opinions on the product. Many reviewers praise its effectiveness, noting it reliably... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the product easy... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the product as solid, well-built, and... See more

Order

Users describe ambiguous interactions with order. While some customers found the ordering process simple and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The FitSleeps alarm works exactly as advertised. The vibration is strong enough to wake me up reliably without disturbing my partner. It’s a solid, well-built product that has definitely improved my... See more

Rated 4 out of 5 stars

The vibrations wake me up except the band normally falls off. Overall when the band stays on the vibrations work perfect and wake me up almost every time. My only problem is the band usually falls off... See more

Company replied

Rated 5 out of 5 stars

I ordered a vibrating wristband for my son. When it arrived, it was only the band without the mechanical interior piece that vibrates. I emailed customer support and they replied back right away. The... See more

Company replied

Rated 5 out of 5 stars

This product has been a lifesaver - I now reliably wake up at the same time every morning, and my alarm clock no longer wakes up my wife or child sleeping in the room next door - which is awesome and... See more

Company replied


Company details

Written by the company

We created an innovative wake up solution for an energetic start to your day. Improve your sleep quality and live better.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

749 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The communication between the company…

The communication between the company has been very helpful through the process! Can’t wait to try the product

7 May 2026
Unprompted review
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Reply from FitSleeps

Hi, thank you so much for the review! Glad our team could help throughout the process, we hope you love the product

Rated 5 out of 5 stars

fit sleep pro works great

First the fit sleep pro works great! I have had no issues with waking up! Within my original order I also purchased the charger…however I did not receive it with the fit sleep device. Unfortunately there was no communication as to the reason it wasn’t received- but once I reached out to them it was rectified within 24 hours. The quick response and action made up for the lack of communication! I would recommend fit sleeps to anyone that’s looking for this type of alarm!

7 May 2026
Unprompted review
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Reply from FitSleeps

Hi, thank you so much for your feedback! Glad the FitSleeps Pro is working great for you, and we appreciate your patience regarding the charger issue, we’re happy we could get it sorted quickly

Rated 5 out of 5 stars

Honestly I recommend and like it

Honestly I didn't have high expectations joined the defence force had a regular issue with my loud alarm waking up my colleagues when having different timings to meet with different shift and investing in this really fixed that problem. I had my doubts and always have a back up alarm 10mins after and finding myself waking up due to the vibration and turning off my alarm before it actually goes off. Works for and happy

30 April 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for the review and sharing your experience! Glad it’s helping you wake up without disturbing others and that it’s working reliably for you

Rated 1 out of 5 stars

Vibration is so weak

Vibration is so weak, I don't know how it could wake anyone.

6 May 2026
Unprompted review
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Reply from FitSleeps

Hi Stephen, sorry to hear about this. Unfortunately, we couldn't see your information in our system. Kindly email us at thomas@fitsleeps.com so we can resolve this for you as soon as possible.

Rated 5 out of 5 stars

Great product

Great product, fantastic service . Made such a difference to my son’s mornings . He would sleep through alarms but this has really helped .

6 May 2026
Unprompted review
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Reply from FitSleeps

Hi, thank you so much for the review! We’re so glad it’s helping your son wake up easier in the mornings, really appreciate your kind words

Rated 5 out of 5 stars

Product is easy to use

Product is easy to use, not bulky or disturbing while trying to get comfortable in bed. Customer service has been great if needed as well!

23 April 2026
Unprompted review
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Reply from FitSleeps

Hi, thank you so much for the review! Glad it’s comfortable and easy to use, and that our support team has been helpful too

Rated 5 out of 5 stars

Skeptical at first but surprised.

It took a few days to get used to wearing it. And I had to move it around to different locations on my wrist. Once I found that sweet spot it has been amazing. I use it as a supplement to wake up before my alarms so my alarms actually wake me up. I’ve recommended to few of my coworkers. I work in EMS so a consistent sleep schedule is out the window.

5 May 2026
Unprompted review
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Reply from FitSleeps

Hi, thank you so much for sharing your experience! Glad you found that sweet spot and it’s working well for you, really appreciate that you've recommended us to others.

Rated 5 out of 5 stars

The pro is the go

Tried the first version not realising there was a pro version now I’m a deep sleeper and was disappointed that it didn’t wake me up but once upgrading to a pro witch the team was so appreciable and thoughtful they offered me to keep the old one and for only $20 get the pro and for any deep sleeps this is a must it doesn’t connect to you phone either so you miss out on all the nasty causes due to the receptors your phone let us due to Bluetooth unlike the more known one whoop perfect for an alarm clock with out all the pointless extras

5 May 2026
Unprompted review
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Reply from FitSleeps

Hi, thank you so much for the review. Glad the Pro made the difference for you and that our team could help with the upgrade, really appreciate your support :)

Rated 5 out of 5 stars

It’s an amazing product!

It’s been a night a day difference from my normal alarm on my phone. Definitely recommend if you have a difficult time getting up in the morning!

28 April 2026
Unprompted review
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Reply from FitSleeps

Hi, thank you so much for the review! Glad it’s made such a big difference for you. Thanks for recommending us too.

Rated 5 out of 5 stars

Awesome product

Awesome product, I have been waking up peacefully and starting my days with more energy.

4 May 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for the review! Glad you’re waking up more peacefully and starting your days with more energy

Rated 5 out of 5 stars

Fantastic customer service!

Although the white noise machine I ordered was not exactly what I expected, the customer service and assistance I received was top notch. They were kind, quick to assist, and very accommodating.
I previously ordered the wake-up alarm bracelets for my teenage boys and am extremely pleased with them!

3 May 2026
Unprompted review
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Reply from FitSleeps

Hi, thank you so much for the feedback! Glad our team could help and that you’re happy with the alarm bracelets, we really appreciate your support

Rated 5 out of 5 stars

Great company

Great company ! Watch works great and customer service very helpful!

1 May 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for the review! Glad everything’s working great and that our team could help.

Rated 1 out of 5 stars

Unusable

I found the digital display painfully bright and impossible to read, so was unable to set the alarm time properly.

20 March 2026
Unprompted review
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Reply from FitSleeps

Hi, sorry to hear about this. Unfortunately we couldn't find your information in our system. Kindly email us at thomas@fitsleeps.com. Hope we can resolve this for you.

Rated 5 out of 5 stars

Ordered mine

Ordered mine. It was working great in the first month and now it’s not working at all. Or only works when it wants to. Contacted fitsleeps and they are sending me a replacement. Took a while for a response. But, they were speedy and friendly once we started talking. Now just waiting on the replacement.

2 May 2026
Unprompted review
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Reply from FitSleeps

Hi, thank you the feedback and sharing your experience. We’re glad we could help get a replacement sorted for you and really appreciate your patience, we hope the new one works perfectly for you

Rated 5 out of 5 stars

I emailed the customer service and my…

I emailed the customer service and my issue was resolved very promptly. 10/10

3 May 2026
Unprompted review
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Reply from FitSleeps

Hi, thank you so much for the review! We’re glad your issue was resolved quickly and really appreciate the 10/10

Rated 5 out of 5 stars

Great product and customer service

Excellent product, I wake up every time just the way i like, gently.

My kid needed the upgraded version instead and they were able to accommodate without issue.

2 May 2026
Unprompted review
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Reply from FitSleeps

Hi, thank you for the feedback! Glad it’s working perfectly for you and that we could help your kid with the upgrade too 😊

Rated 5 out of 5 stars

Customer Support is Flawless

Lukas of Customer Support was a major help figuring out what would work best! I'm one of those legendary deep sleepers that can't wake up at all, and if I do I subconsciously turn off all my other alarms. Going from working night shift to days, I'm still trying to get myself together on a normal schedule. The regular model worked good for a couple of days, and my body subconsciously got used to the vibrations quickly. Now Lukas had helped me get upgraded to the Pro model and the ease it sets in truly helps, with the peace of mind that I'll be able to wake up on time and ready for work. Ordering is very simple on the site, and everything goes smoothly.

1 May 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks a lot for the review. We’re thrilled Lukas could help you find the right solution and that the Pro model is making your mornings easier—really appreciate your kind words and support 😊

Rated 5 out of 5 stars

Really helpful customer service

Can’t comment on the effectiveness of the band yet as only just received it. Slight difficultly with the charger as I received the US one as default because I didn’t see the option for UK. Thanks to the helpful customer service team they have offered to sort this for me. Please check you have requested the charger suitable for you .

2 May 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thank you for your feedback! Glad our customer service team could help sort the charger issue, we appreciate the note and hope you enjoy using the band once it’s all set up

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