Fitshop UK Reviews 

12,280
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional product knowledge and helpful, friendly approach, making interactions pleasant and unpressured. Many highlight the outstanding customer service, noting efficient and professional assistance from various team members who go above and beyond to ensure satisfaction. People are also very happy with the quality of the products, often describing them as impressive, industrial-grade, and built to last. However, some customers also noted issues with delivery services, including parcels not arriving, couriers leaving items exposed, or delays due to incorrect address information. A few other people also felt that post-purchase customer support was lacking, experiencing unhelpful responses, slow communication, or difficulties with returns and refunds for faulty products. There were also occasional mentions of products arriving faulty or not matching website descriptions.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their knowledge, friendliness, and helpfulness.... See more

Product

People report positive experiences with products, often highlighting their industrial quality, robustness,... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Customer service

Consumers find customer service to be largely positive, with many reviewers highlighting excellent service,... See more

Delivery service

Users describe ambiguous interactions with delivery services, with some customers praising speedy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Manchester Location itself was a hard find but once we’d arrived service was excellent really broke down everything I needed leaving me with no questions. Will get some measurements done then get my... See more

Rated 5 out of 5 stars

Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience at Manchester Fitshop, thanks to Gemma. She was friendly, knowledgeable, and took the time to understand exactly what I was looking for. She explained the different opti... See more

Rated 5 out of 5 stars

Had a great experience at Fitshop Leeds. Massive thanks to Dale and Zen for all their help. They were both really friendly, knowledgeable, and took the time to answer all my questions without maki... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Indoor Cycling
  4. Sporting Goods Store
  5. Table Tennis Supply Store

About Fitshop UK

Written by the company

Fitshop Logo

WE LIVE FITNESS

At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.

As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.

Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(12,280)

1,154 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and fantastic products in…

Great service and fantastic products in store

22 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the Fitshop Chessington store, especially Lewis who was really helpful from start to finish.

I spent months researching different all in one trainers, comparing brands and visiting showrooms before making a decision. Lewis was always patient, happy to answer my questions and never made me feel under any pressure to buy. He helped me narrow everything down and I ended up going with the Force USA C20.

The customer service was excellent throughout. Communication was always quick and professional, and it genuinely felt like Lewis wanted to help me find the right setup rather than just make a sale.

I chose to buy through the Chessington store because of the service I received and it's nice knowing I have a knowledgeable local team nearby if I ever need advice or want to add more equipment in the future. They are always trying to get you the best deal on price which I appreciated.

Thanks again to Lewis and the team. I'd happily recommend the Chessington store to anyone looking to build a home gym.

22 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

The team was professional

The team was professional, knowledgeable, and very helpful, providing valuable insights into the equipment and helping us find the right solution for our needs.

Blake was particularly helpful throughout the process, taking the time to answer our questions and offer expert advice. Thanks to his guidance, we decided to purchase the MG5 Multi Gym.

I would highly recommend the Fitshop Birmingham store to anyone looking for quality fitness equipment and outstanding customer service.

13 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Great helpful service

Great helpful service

22 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Excellent service

Excellent service. Superb standard plates at an incredible price, delivered in super quick time. Very pleased

22 July 2026
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

lewis made everything so much easier…

lewis made everything so much easier and very knowledgeable

20 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Chris and Phil were so helpful and…

Chris and Phil were so helpful and friendly! I was in and out with everything I needed

21 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Very helpful staff and good prices

Very helpful staff and good prices. Thanks for the help today Phil!

21 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Excellent

Excellent. Friendly helpful service.

21 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Great staff at Fitshop Chessington

Had a fantastic experience at Fitshop Chessington. Great staff in store. A big thank you to Lewis in particular for answering all of my questions and pointing me in the right direction. Can’t praise him highly enough!

21 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Lewis is a hero

Lewis was a huge help! Excellent service and helped me with all my enquiries, made my experience excellent!

20 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Craig was really informed and helpful…

Craig was really informed and helpful throughout the process. He gave me really personal advice that demonstrated he understood my individual needs.

8 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Phil in the Edinburgh store was great-…

Phil in the Edinburgh store was great- really helpful and knowledgeable! Would recommend

18 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Great experience

Great experience. Chris was great!

21 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Lewis in chessington store was very…

Lewis in chessington store was very helpful and informative, would definitely shop here again

19 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

The lad named lewis was extremely…

The lad named lewis was extremely helpful with all my questions about fitness related products and helped me have a better understanding of what i am looking for purchasing

18 June 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Phil was extremely knowledgeable and…

Phil was extremely knowledgeable and was able to help me find exactly what I needed. Couldn't have asked for a better experience in your store.

20 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Kane was a superstar

Kane was a superstar. So helpful, so patient and it was a joy to make such a big purchase with someone so helpful. Thank you Kane.

20 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Sophia was brilliant

Sophia was brilliant. She was able to explain to ne everything I needed to know and was very helpful. Im pleased i made the order. Cheers av a good un.

20 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

great service

lovely guy working, very welcoming

20 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look