Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... See more
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WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
3 Rutherglen Links, G73 1DF, Glasgow, United Kingdom
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Reply from Fitshop UK
Helpful knowledgeable and friendly staff, Dylan was particularly helpful, would definitely recommend

Reply from Fitshop UK
Max and the team kept us fully imform all the way from ordering to delivery excellent product (bodymax sc50 bike),
Delivery was excellent and very helpful (DX)

Reply from Fitshop UK
Gemma in Manchester is incredible, thanks

Reply from Fitshop UK
Erin was brilliant and gave us lots of advice. We bought a cross trainer and a multigym and she helped us get the best models

Reply from Fitshop UK
craig was great, knew exactly what i needed for the home gym

Reply from Fitshop UK
Was in here the other day and was pleased with the service. Good products too, one of the workers named Lewis was really helpful in giving information about what I needed.

Reply from Fitshop UK
The guys are always really helpful and friendly. No pushy sales and really good advice. Thanks Zen and everyone that works there.

Reply from Fitshop UK
Lewis was great, he followed up with me and was very responsive, price point was good to, would definitely recommend.

Reply from Fitshop UK
Went in to the shop for a kettlebell and was serves quickly and promptly by Zen

Reply from Fitshop UK
Rob from Leeds, was so helpful and went out of his way to help me with products on the website. Highly recommend company to buy from.

Reply from Fitshop UK
Both Phil and Chris, from the Edinburgh branch, were fantastic to deal with.
They took the the time to understand our needs and provided great customer service.
Definitely recommend Fitshop to anyone looking for fitness or gym equipment.

Reply from Fitshop UK
Really simple buying process, Callum on the chat was super helpful. Would definitely recommend

Reply from Fitshop UK
Came to Fitshop again to get more gym equipment. Slam ball, mats etc. Rob was great and did a good deal.

Reply from Fitshop UK
Great service and fantastic products in store

Reply from Fitshop UK
I had a great experience with the Fitshop Chessington store, especially Lewis who was really helpful from start to finish.
I spent months researching different all in one trainers, comparing brands and visiting showrooms before making a decision. Lewis was always patient, happy to answer my questions and never made me feel under any pressure to buy. He helped me narrow everything down and I ended up going with the Force USA C20.
The customer service was excellent throughout. Communication was always quick and professional, and it genuinely felt like Lewis wanted to help me find the right setup rather than just make a sale.
I chose to buy through the Chessington store because of the service I received and it's nice knowing I have a knowledgeable local team nearby if I ever need advice or want to add more equipment in the future. They are always trying to get you the best deal on price which I appreciated.
Thanks again to Lewis and the team. I'd happily recommend the Chessington store to anyone looking to build a home gym.

Reply from Fitshop UK
The team was professional, knowledgeable, and very helpful, providing valuable insights into the equipment and helping us find the right solution for our needs.
Blake was particularly helpful throughout the process, taking the time to answer our questions and offer expert advice. Thanks to his guidance, we decided to purchase the MG5 Multi Gym.
I would highly recommend the Fitshop Birmingham store to anyone looking for quality fitness equipment and outstanding customer service.

Reply from Fitshop UK
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