Fitshop UK Reviews 

12,257
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly approach, offering valuable insights without pressure. Many highlight the quality of products and the overall excellent service, noting efficient processes, smooth experiences, and amazing customer service with quick responses and effective issue resolution. However, some customers noted inconsistencies with delivery services, including couriers mishandling parcels or delays in promised next-day delivery. A few also experienced issues with faulty products, leading to difficulties with refunds or receiving updates. Poor communication and unhelpful customer service were occasionally mentioned.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendly, professional, and... See more

Product

Clients share positive opinions on product, often highlighting the good range of equipment, sensible prices,... See more

Service

Customers had positive experiences with service, often describing it as friendly, outstanding, and excellent... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpful, knowledgeable,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many praising prompt and super-fast delivery, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... See more

Company replied

Rated 5 out of 5 stars

Had a great experience at Fitshop Leeds. Massive thanks to Dale and Zen for all their help. They were both really friendly, knowledgeable, and took the time to answer all my questions without maki... See more

Company replied

Rated 5 out of 5 stars

I went into the Birmingham store looking for a functional trainer for my home gym but I wasn’t sure which one would best suit my needs. Phoebe was absolutely brilliant and helped explain each one indi... See more

Company replied

Rated 5 out of 5 stars

Visited Fitshop in Glasgow. Craig was so helpful and knowledgeable. Explained the machines clearly so we could make an informed decision on the correct equipment for us. Gave us lots of tips for my h... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Indoor Cycling
  4. Sporting Goods Store
  5. Table Tennis Supply Store

About Fitshop UK

Written by the company

Fitshop Logo

WE LIVE FITNESS

At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.

As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.

Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(12,257)

1,129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sharp and efficient service by Leon

25 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Amazing choice of equipment

25 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Leon was great and really helpful

Leon was great and really helpful

25 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Helpful knowledgeable and friendly…

Helpful knowledgeable and friendly staff, Dylan was particularly helpful, would definitely recommend

25 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Max and the team kept us fully imform…

Max and the team kept us fully imform all the way from ordering to delivery excellent product (bodymax sc50 bike),
Delivery was excellent and very helpful (DX)

24 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Gemma in Manchester is incredible

Gemma in Manchester is incredible, thanks

24 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Erin was brilliant and gave us lots of…

Erin was brilliant and gave us lots of advice. We bought a cross trainer and a multigym and she helped us get the best models

24 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

craig was great

craig was great, knew exactly what i needed for the home gym

23 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Great products and staff service

Was in here the other day and was pleased with the service. Good products too, one of the workers named Lewis was really helpful in giving information about what I needed.

21 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

The guys are always really helpful and…

The guys are always really helpful and friendly. No pushy sales and really good advice. Thanks Zen and everyone that works there.

23 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Lewis was great

Lewis was great, he followed up with me and was very responsive, price point was good to, would definitely recommend.

22 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Went in to the shop for a kettlebell…

Went in to the shop for a kettlebell and was serves quickly and promptly by Zen

23 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Helpful visited Leon at leeds

23 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Outstanding customer service

Rob from Leeds, was so helpful and went out of his way to help me with products on the website. Highly recommend company to buy from.

22 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Great service

Both Phil and Chris, from the Edinburgh branch, were fantastic to deal with.
They took the the time to understand our needs and provided great customer service.

Definitely recommend Fitshop to anyone looking for fitness or gym equipment.

22 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Really simple buying process

Really simple buying process, Callum on the chat was super helpful. Would definitely recommend

22 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Came to Fitshop again to get more gym…

Came to Fitshop again to get more gym equipment. Slam ball, mats etc. Rob was great and did a good deal.

22 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Great service and fantastic products in…

Great service and fantastic products in store

22 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the Fitshop Chessington store, especially Lewis who was really helpful from start to finish.

I spent months researching different all in one trainers, comparing brands and visiting showrooms before making a decision. Lewis was always patient, happy to answer my questions and never made me feel under any pressure to buy. He helped me narrow everything down and I ended up going with the Force USA C20.

The customer service was excellent throughout. Communication was always quick and professional, and it genuinely felt like Lewis wanted to help me find the right setup rather than just make a sale.

I chose to buy through the Chessington store because of the service I received and it's nice knowing I have a knowledgeable local team nearby if I ever need advice or want to add more equipment in the future. They are always trying to get you the best deal on price which I appreciated.

Thanks again to Lewis and the team. I'd happily recommend the Chessington store to anyone looking to build a home gym.

22 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

The team was professional

The team was professional, knowledgeable, and very helpful, providing valuable insights into the equipment and helping us find the right solution for our needs.

Blake was particularly helpful throughout the process, taking the time to answer our questions and offer expert advice. Thanks to his guidance, we decided to purchase the MG5 Multi Gym.

I would highly recommend the Fitshop Birmingham store to anyone looking for quality fitness equipment and outstanding customer service.

13 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

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