Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... See more
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Review summary
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Reviews shaping this summary
Had a great experience at Fitshop Leeds. Massive thanks to Dale and Zen for all their help. They were both really friendly, knowledgeable, and took the time to answer all my questions without maki... See more
Company replied
I went into the Birmingham store looking for a functional trainer for my home gym but I wasn’t sure which one would best suit my needs. Phoebe was absolutely brilliant and helped explain each one indi... See more
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I was looking for a cross trainer and came across Fitshop who stocked the one I was after. I went online and chatted to Kane in the Edinburgh, he was super helpful and sent over a quote to me wit... See more
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Company details
- Fitness Equipment Store
- Fitness Equipment Wholesaler
- Indoor Cycling
- Sporting Goods Store
- Table Tennis Supply Store
About Fitshop UK
Written by the company
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Contact info
3 Rutherglen Links, G73 1DF, Glasgow, United Kingdom
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Customer service
Customer service was excellent and a very new store! Cheers!
26 July 2026
Unprompted review
Needed to amend an order and cancel 1…
Needed to amend an order and cancel 1 of 2 items
Nathan reassured me that would be processed and only 1 of the 2 items would be dispatched and order updated for me to receive a partial refund.
I would recommend this firm.
26 July 2026
Unprompted review
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Absolutely outstanding service from the moment we walked in.
We purchased an incline trainer and couldn’t be happier with both the machine and the customer service we received. Lorraine was fantastic she was incredibly patient, took the time to talk us through all of the equipment, and answered every question we had with exceptional knowledge and professionalism. There was never any pressure to buy; instead, she genuinely wanted to make sure we chose the right machine for our needs.
A big thank you also to Leon, the Assistant Manager, who was equally exceptional. His advice on the different machines was invaluable, and his expertise gave us complete confidence that we were making the right investment.
It’s refreshing to receive such knowledgeable, friendly, and honest customer service. The whole experience was first-class, and it’s clear the team genuinely care about their customers. We would highly recommend Fitshop to anyone looking for quality fitness equipment and expert advice.
Thank you, Lorraine and Leon, for making our purchase such an enjoyable experience!
25 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Really friendly staff and good service
25 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent friendly service
Excellent friendly service, Ben was very knowledgeable and walked us through the features of the different all in one trainers. Many thanks
24 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Very friendly and informative with…
Very friendly and informative with there advice highly recommended fill an was brilliant can’t fault him
25 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Sharp and efficient service by Leon
25 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Amazing choice of equipment
25 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Helpful knowledgeable and friendly…
Helpful knowledgeable and friendly staff, Dylan was particularly helpful, would definitely recommend
25 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Max and the team kept us fully imform…
Max and the team kept us fully imform all the way from ordering to delivery excellent product (bodymax sc50 bike),
Delivery was excellent and very helpful (DX)
24 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Gemma in Manchester is incredible
Gemma in Manchester is incredible, thanks
24 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
The customer service at this place is…
The customer service at this place is shocking
They sent me a box of parts that were not labeled and Notting matched the instruction
Please do not use these people
The product is ok but took 2 days to fit because having to take apart as using wrong bits
Trust me they don’t care
Solicitors on route
22 July 2026
Erin was brilliant and gave us lots of…
Erin was brilliant and gave us lots of advice. We bought a cross trainer and a multigym and she helped us get the best models
24 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
craig was great
craig was great, knew exactly what i needed for the home gym
23 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great products and staff service
Was in here the other day and was pleased with the service. Good products too, one of the workers named Lewis was really helpful in giving information about what I needed.
21 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
The guys are always really helpful and…
The guys are always really helpful and friendly. No pushy sales and really good advice. Thanks Zen and everyone that works there.
23 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Lewis was great
Lewis was great, he followed up with me and was very responsive, price point was good to, would definitely recommend.
22 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Went in to the shop for a kettlebell…
Went in to the shop for a kettlebell and was serves quickly and promptly by Zen
23 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Helpful visited Leon at leeds
23 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
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