Fitness Parts Warehouse Reviews 

221
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers had a great experience with this company. Customers frequently mention that it is very easy to find the right replacement parts using the online interactive diagrams, and items usually arrive in perfect condition. Many people also appreciate the fast shipping and helpful customer support team that quickly resolves any ordering questions. Some reviewers were not happy with extended delivery times and experienced a lack of proactive communication regarding backordered items. A few other people also felt that the high shipping costs were not justified given the long wait times to receive their packages. Conversely, a small portion of people felt frustrated when wrong parts were shipped.

What people talk about most

Product

Customers had positive experiences with product, noting that replacement parts are a perfect fit and work as... See more

Order

Consumers find order to be positive, highlighting smooth and straightforward purchasing experiences.... See more

Delivery service

Reviewers express mixed opinions regarding the delivery service, highlighting a sharp divide in experiences.... See more

Service

Users describe ambiguous interactions with service, reflecting mixed opinions among reviewers. Some customers... See more

Quality

People report high satisfaction with the quality of the replacement parts. Consumers mention that items are a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was the only place I could find what I needed. Was able to install them with no problems and are working good. My only complaint is that they hit my credit card right away but parts were delivere... See more

Rated 4 out of 5 stars

Received treadmill parts as ordered, however I was never given status of my order - when they would ship or when I would receive them. Called several times (never an answer, always a vm)

Company replied

Rated 4 out of 5 stars

What I liked most was the quick response to customer service on the correct parts for my Norditrac Elliptical. Other places threw the wrong part numbers and it wasted time for me getting my machine up... See more

Rated 5 out of 5 stars

Great company to buy from. Easy to understand catalog w. fantastic diagrams that allow you to easily identify both your machine and the parts you need. easy to order the parts. And the follow... See more


Company details

  1. Fitness Equipment Store

Written by the company

Based in York, Pennsylvania, Fitness Parts Warehouse is a family-owned and operated business dedicated to supporting your fitness journey. We have access to the entire catalog of available parts from Icon Fitness, which includes top brands like NordicTrack, ProForm, Weider, and many more. Our knowledgeable team understands the ins and outs of exercise equipment. If you're unsure about the part you need or how to get your gear running smoothly again, don't hesitate to reach out. We're experts in identifying the exact piece you need to fix your equipment. If something on your exercise machine breaks or wears out, chances are we have the replacement part you need. Let us help you stay on track with your workouts. With our extensive catalog and expert guidance, you'll be back in action in no time!


Contact info

4.2

Great

TrustScore 4 out of 5

221 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(221)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You did great

You did great, despite a little bit of delay at first, but then it's great. Thank you!

1 October 2024
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

HAPPY TO HELP!

Rated 5 out of 5 stars

First order

First order. Easy to order and fast delivery. I’ll be back.

25 September 2024
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

THANK YOU!

Rated 1 out of 5 stars

Every need buy in Fitness parts warehouse

Hi, good comunicación excelent treadmill parts thank you so mucho

3 September 2024
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Reply from Fitness Parts Warehouse

I am going to attempt this as a rough translation via google to Spanish. Thank you for leaving us a review! However, despite what appears to be a good review, the 1 star rating actually says the opposite. Thank you nonetheless!

Voy a intentar esto como una traducción aproximada a través de Google al español. ¡Gracias por dejarnos una reseña! Sin embargo, a pesar de lo que parece ser una buena reseña, la calificación de 1 estrella en realidad dice lo contrario. ¡Gracias de todos modos!

Rated 4 out of 5 stars

Site was easy to use and had plenty of…

Site was easy to use and had plenty of information and schematics of my fitness equipment. My rower is an older model Nordic Trac and they still carried most of the wearable parts. The only downside is my parts delivery was thru USPS and they took a week to process my parts order. Fitness Parts Warehouse was quick and responsive, but USPS dropped the ball.

26 August 2024
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Reply from Fitness Parts Warehouse

We appologize for the delay you experienced

Rated 5 out of 5 stars

I bought a replacement control board…

I bought a replacement control board for my wife’s S22i stationary bike…now everything works perfectly—including elevation and resistance! The customer service rep is as very helpful and I received the part in a timely manner—and it was significantly cheaper than other sites. Plus, it appears to be exactly the same as the original.

31 August 2024
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

ALL PARTS ARE OEM UNLESS LISTED, DUE TO US BEING A SMALLER COMPANY WE CAN OFFER LOWER PRICING!!
THANK YOU FOR THE REVIEW!!!

Rated 5 out of 5 stars

Really good experience

Easy to find correct parts, reasonable prices and reasonable shipping costs & time.

26 August 2024
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

SO GLAD TO HEAR!!

Rated 5 out of 5 stars

WELL DONE

My only peeve was the long wait.In the interim I was contacted that the part will be delivered a bit later than expected. It finally came and it was a perfect fit and was well worth the wait.

24 June 2024
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Reply from Fitness Parts Warehouse

We appologize that you had a long wait. GLAD YOUR SATISFIED!

Rated 5 out of 5 stars

Easy to find and order the right part

The website was easy to navigate to find the part I needed and once the order was placed I was provided timely updates on the status of my order. The parts arrive in great condition and fit as expected.

30 July 2024
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

Happy to hear your experience with us was a great one!!

Rated 5 out of 5 stars

Had pieces I needed.

Had pieces I needed, got them out fast for shipping, very good prices, helpful and knowledgeable staff.
Thanks for getting the to me quick. Back in use again.

29 July 2024
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

GLAD WE COULD HELP!!

Rated 4 out of 5 stars

Great Experience

Really easy to order the part we needed to fix our treadmill and delivery was quick as well

25 July 2024
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

Thank you for the review. Happy to be of service

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