Received my insoles today
After a couple rounds of emailing customer service, a phone call to customer service, I requested to speak to someone else. That wasn't possible but I was able to leave a message for either a phone call or email from the engineer. They will make a different heel/arch piece and cover it with a too big/wide sole that I can trim to fit my shoes.
This is at least a workable solution - hopefully a comfortable one.







