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FITJEANSReviews 

12,649
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,070 reviews, reviewers had a great experience with this company. Customers consistently praise the product's quality, highlighting its excellent fabric and comfortable, stretchy feel that flatters various body shapes. Many appreciate the fast delivery service and the overall pleasant shopping experience, often leading them to purchase multiple pairs. The jeans are noted for their perfect fit, especially for those who struggle to find suitable options due to specific body types, and are considered a comfortable and long-lasting alternative to cheaper alternatives. However, some people mentioned the products are quite expensive when not on sale, and a few were dissatisfied with the quality, describing it as feeling cheap or like jeggings rather than true denim. There were also occasional issues with order fulfillment, with some customers experiencing long delivery times or not receiving their orders at all.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with the fit,... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent fabric quality, great... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the fast shipping times and... See more

Order

Customers had ambiguous experiences with order, with many praising the easy ordering process, fast delivery,... See more

Price

Clients share negative opinions on price, with many reviewers finding products to be overpriced for the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The jeans are really awesome and the quality is the best!! But pretty expensive when there’s no sale going around! I bought Capri jeans in color white (Size M, measurements - 94cm, 75cm, 98cm) and... See more

Company replied

Rated 4 out of 5 stars

The skinny and bootcut jeans don’t have front pockets, they’re fake. It’s a shame imo, because I bought the pants to wear to work and I usually keep my keys in my front pocket. The baggy pants do h... See more

Company replied

Rated 4 out of 5 stars

This is my second pair I've bought from FitJeans, and I will say this: they are the only comfy and form fitting jeans I've been able to find that work with my "thick, but athletic" body. However, both... See more

Company replied

Rated 4 out of 5 stars

The fabric quality is excellent. They looked like they would be too small but then I put them on and there is so much STRETCH which I love! These flares are perfect! Giving 4 ⭐️ because the pockets ar... See more

Company replied


Company details

  1. Jeans Shop
  2. Clothing Store
  3. Women's Clothing Store

Written by the company

Founded in 2018 in Oslo, FITJEANS was born to create jeans that hug you in all the right places, giving you the ultimate confidence boost every time you wear them - no waist gap, no squeezing, just the perfect snatched look. Today, we’re a global community of over 400.000 denim lovers, committed to making you smile every time you wear FITJEANS. Our jeans are meticulously crafted with super stretchy, form-flattering denim that hugs you in all the right places, ensuring there's no waist gap and maximum comfort.

WE'RE HERE FOR YOU

Written by the company

HIGHEST STANDARDS OF CUSTOMER CARE
Our team is dedicated to delivering the best possible FITJEANS experience from start to finish, ensuring you’ll love both your jeans and your journey with us. With the highest standards of customer care, we're always here to help. Got questions? Issues? Wanna share the love? Just reach out - we’re only a message away.

Contact info

DISCOVER YOUR NEW FAV JEANS

Always 100% waist gap proof. Designed to make you feel confident.

4.1

Great

TrustScore 4 out of 5

13K reviews

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4.1

All reviews

(12,649)

1,329 reviews in the last 12 months

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Rated 1 out of 5 stars

I didn’t received my order and I didn’t…

I didn’t received my order and I didn’t get assistance of your team!

17 June 2026
FITJEANS logo

Reply from FITJEANS

Thank you for your review, and we’re sorry to hear about your experience!
We would like to clarify that we have been looking into your case with UPS, and our customer support team has been in contact with you throughout the process to provide updates and assistance.

We can also confirm that a full refund has now been issued as requested. I have additionally sent you an email with all the details for your reference.

We’re sorry for the inconvenience this situation has caused and appreciate your patience while it was being resolved. Hopefully you would like to place a new order with us again soon💙

Rated 1 out of 5 stars

The shipment never arrived and no…

The shipment never arrived and no response From the customer service. The payment still pending though.

1 June 2026
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Reply from FITJEANS

Thank you for your feedback, and we’re sorry to hear about your experience!

We would like to confirm that our customer service team has already been in touch with you regarding this matter, and a full refund has been issued as requested.

We’re sorry for the inconvenience this situation has caused and appreciate your patience while we resolved it. If you have any further questions, please don’t hesitate to reach out💙

Rated 4 out of 5 stars

It’s be a 5 star if the colour looked…

It’s be a 5 star if the colour looked the same in the pic

17 June 2026
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Reply from FITJEANS

Thank you so much for your feedback! We really appreciate the honest feedback!

We’re very sorry to hear that the colour of the jeans didn’t fully meet your expectations. The nature of denim production is that every single pair is unique, as each roll of denim fabric has a slightly different base tone, which can naturally affect the final colour. In addition, the finishing and detailing of our jeans is done by hand, which also contributes to slight variations between pairs.

Because of this, the jeans can sometimes look a little different in person compared to the photos on our website. That said, we do our best to make the images as accurate as possible by using natural lighting in our studio, and our editor always has the physical product present when finalizing the photos.

We really appreciate your feedback and will continue working to make our product presentation as clear and accurate as possible💙

Rated 2 out of 5 stars

I measured myself by your size guide…

I measured myself by your size guide online only to have jeans way too big. The jeans were in my opinion a little pricey so I expected better quality and a more true to fit especially since it was your own size guide!

16 June 2026
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Reply from FITJEANS

I am very sorry to hear that you had issues with the sizing, even though you followed our size guide. This should absolutely not be the case!
I have now sent you an email so we can take a closer look into this and find a solution.
Get back to us whenever you get the chance 😊

Rated 1 out of 5 stars

Button ripped off and missing on…

Button ripped off and missing on arrival.

16 June 2026
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Reply from FITJEANS

We’re very sorry to hear that your item arrived with a missing button, that’s not the experience we want for our customers!

Our team is already in contact with you and looking into this to make sure it gets resolved as quickly as possible.

Thank you for bringing this to our attention, and we appreciate your patience while we sort this out💙

Rated 1 out of 5 stars

Difficult return

The style didn’t fit me but the quality was great. However when I tried to return it, I took the steps that are on the website and emailed them. It has almost been 2 weeks since I have emailed this brand and I haven’t heard anything from them. I would have tried other of their products but making returns seems challenging so I will be my passing on this brand.

12 June 2026
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Reply from FITJEANS

Thank you for your review, and we’re really sorry to hear about your experience with the return process!

We sincerely apologize for the delay in getting back to you, your email unfortunately ended up in our spam folder, which is why it was missed. We understand how frustrating this must have been, especially when you were waiting for a response.
We can confirm that we have now registered your return and also sent you an email with all the details so you can proceed.

We’re very sorry for the inconvenience this caused and appreciate your patience while we got this sorted.

Rated 3 out of 5 stars

Careful of returns and delivery charges!

I bought the shorts using their size guide, the only delivery option was £10 but the already very expensive shorts were on a small sale so I thought fine. They came and didn't fit, so I looked at returning them and it cost me another £9 to return them as they take it out your refund! So it cost me almost £20 just to try this brand, will absolutely not be trying again. Please look into cheaper shipping and free returns because the shorts themselves were nice and I had been so excited to try them for so long.

9 June 2026
Unprompted review
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Reply from FITJEANS

Thank you for taking the time to share your feedback. We're sorry to hear that the shorts weren't the right fit and that you were disappointed with the shipping and return costs.

We understand that these costs can be frustrating. We would like to clarify that all shipping fees and return costs are clearly stated on our website before an order is placed, so our customers have this information in advance.
We truly appreciate your suggestion regarding lower shipping costs and free returns, and we'll be sure to share your feedback with our team as we continuously review our policies.

We're glad to hear you liked the shorts themselves, and we're sorry that your first experience with us didn't meet your expectations🙏🏽

Rated 5 out of 5 stars

Love these shorts

Love these shorts! The color is beautiful, and I sized up for a more relaxed fit, which was exactly what I wanted. Super comfortable and flattering🩷

15 June 2026
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Reply from FITJEANS

So glad to hear the shorts fitted exactly as you wanted them to 😍 Thank you for sharing your feedback with us!

Rated 5 out of 5 stars

Love the fit of the Jeans

Love the fit of the Jeans, they are definatley super stretchy. The quality is amazing and the shipping was really fast. The Company does alot of marketing to sell the jeans and if it wasn't for the constant emails and ads on I.G. i probably would never have gotten around to buying a pair.
Can't wait to buy another pair abs try all the different colours

19 June 2026
Unprompted review
FITJEANS logo

Reply from FITJEANS

Thank you so much for your wonderful review! 💙

We're so happy to hear that you love the fit, quality, and stretch of your jeans, and that your order arrived quickly. It means a lot to us that you decided to give Fitjeans a try!

We're also glad our marketing helped you discover us, and we really appreciate your honest feedback. We hope you'll love exploring all the different colours and styles just as much as your first pair!

Rated 5 out of 5 stars

Amazing fit and quality

Amazing fit and quality! Have had heaps of compliments on these jeans.

12 June 2026
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Reply from FITJEANS

That is amazing to hear! Hope you will keep on enjoying your Fitjeans ❤️

Rated 1 out of 5 stars

Haven’t even received jeans

Haven’t even received jeans . Almost a month now n they won’t refund
Me even tho i paid extra for free returns

12 June 2026
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Reply from FITJEANS

Thank you for your feedback, and we’re sorry to hear about your experience!

We would like to confirm that we are currently in contact with you via email and are actively looking into your case to resolve this as quickly as possible.

We understand your frustration regarding the delay, and we appreciate your patience while we work through this with the carrier. Please rest assured we are doing everything we can to get this sorted for you 💙

Rated 2 out of 5 stars

tall length is not very tall...

even spending over $100 I still had to pay for shipping. The Tall length was said to be 37 in inseam but I am 5'11 and typically wear a 35inch inseam and these barely touched the floor with no shoes on.

10 June 2026
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Reply from FITJEANS

Very sorry to hear the issue you faced with the length of the jeans! I have now emailed you so we can take a closer look into this, so get back back to us whenever you get the chance 😊
We're sorry to hear that you were disappointed with the shipping costs. Our shipping fees and any free shipping thresholds are shown at checkout before an order is completed, and we understand that this may not always meet everyone's expectations.

We appreciate your feedback!

Rated 5 out of 5 stars

Unreal fit I AM OBSESSED

Unreal fit I AM OBSESSED! No more dragging along the floor with the perfect petite fit! Fast service.

11 June 2026
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Reply from FITJEANS

So happy to hear this! Thank you so much for sharing your feedback with us and for the support 😍

Rated 5 out of 5 stars

They have pockets!!

They have pockets!!! They're super comfy and my butt looks great 😎

18 June 2026
Unprompted review
FITJEANS logo

Reply from FITJEANS

Thank you for your feedback! Makes us so happy to hear you find the jeans comfortable and flattering ❤️

Rated 1 out of 5 stars

Just an overpriced pair of jeggings

I was expecting a legitimate pair of jeans that would form well to my more muscular build. Unfortunately these are just a pair of denim leggings that are not very good quality and are way too tight. Maybe the baggy styles are more comfortable but the skinny style is way too restrictive and do not even have front pockets. Also it almost took a month for these pants to be delivered and now I only have short time before I can return them. In fact the website told me I cannot do a return if in the United States. So I may have just invested $120 in a pair of jeggings that do not fit true to size.

26 May 2026
FITJEANS logo

Reply from FITJEANS

Thank you for your review, and we’re sorry to hear that the jeans didn’t meet your expectations.

We understand your feedback regarding the Skinny style. For our Skinny and Flared jeans, we’ve designed them with only real back pockets to maintain their aesthetic appeal and ensure a smooth, seamless look when worn. Real front pockets on a tighter fit would disrupt the silhouette and clean look of the jeans, and they would also be too small to be practical. For this reason, we omit front pockets in these styles. On the other hand, our looser fitted models, such as Baggy and other relaxed styles, do feature both real front and back pockets for added functionality without compromising style.

We’re also sorry to hear about your concerns regarding delivery time and the return process. I have sent you an email with all the relevant information and details regarding your order, and we’re also happy to assist you further with arranging your return.

We appreciate your feedback and are sorry the product wasn’t the right fit for you.

Rated 5 out of 5 stars

These are hands down worth the cost

These are hands down worth the cost! I had to do a return on two pairs and it was extremely easy! If this is your first time buying go ahead and add the free returns just incase. I dropped off at my local USPS, they scanned my phone and that was it! I quickly found other styles that work better for my shape and I’m currently on the waitlist for more colors! Just buy them! Very comfy! High stretch!

10 June 2026
FITJEANS logo

Reply from FITJEANS

Thank you so much for your amazing review! 💙
We're thrilled to hear that you love the comfort, stretch, and fit of your Fitjeans, and that your return experience was smooth and easy. It's great to know you found styles that suit you even better!

Thank you for recommending us and for sharing your experience. It truly means a lot to our team, and we can't wait to welcome you back for your next order!❤️

Rated 4 out of 5 stars

Good looking jeans

A bit tight on my calves. Could be a little more room in there, especially when the jeans are very stretchy. Got size M (I am 158 cm/58kg), which was ok size otherwise, but waist is just a tiny bit loose for me. Size S would probably have been ok waist wise, but then too tight on my legs/hips. White colour was unfortunately not available in the petite selection, so I ordered the regular ones. The jeans look great, though.

1 June 2026
FITJEANS logo

Reply from FITJEANS

Thank you so much for your detailed feedback, we really appreciate you taking the time to share your experience!

We’re glad to hear that you like the look of the jeans overall and that the size M was a good fit in general. At the same time, we’re sorry to hear that they felt a bit tight around your calves while being slightly loose at the waist. We understand how tricky it can be to find the perfect balance between different areas, especially with very stretchy styles where fit can vary depending on body proportions.

We also appreciate your note about the petite selection and the availability of colours like white. That’s really helpful feedback and something we’ll pass on to our team as we continue working on expanding both our petite range and colour options.

If you’d ever like help finding a better fit or alternative style, you’re very welcome to email us at help@fitjeans.com, we’d be happy to assist you 💙

Thanks again for your support and honest feedback!

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