Fitbakes Reviews 

290
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Bought wraps etc from Fit bakes over months, set up a "subscription" for an order of wraps, but I wanted to suspend it or cancel for a while. Nowhere on website does it say how to cancel, cannot see... See more

Rated 1 out of 5 stars

Start by sending out edible cakes that should look like their adverts...unedible bland tastless cakes...hazelnut cakes didn't look like picture... miscoloured topping... tasted of absolutely nothing..... See more

Rated 5 out of 5 stars

I purchased these on other reviews because I am type 1 diabetic and it is very hard to find products that meet my requirements so have been buying a lot of keto based product. These have been a gam... See more

Rated 5 out of 5 stars

I've been using this company for about 18 months now. My son has Diabetes Type 2, he also has Autism and Downs syndrome...So explaining that he couldn't have certain things was hard. Fit bakes have re... See more

Company details

  1. Food Manufacturer
  2. Cake Shop
  3. Health Food Store
  4. Online Food Ordering Service
  5. Snack Bar

Written by the company

Low sugar high protein cakes and bars made with natural ingredients. We believe that everyone deserves to enjoy a guilt-free treat. All of our products are certified no added sugar and are rich in protein! We use only the highest quality ingredients to make sure that each and every bite is award-worthy. Now you can have all the flavour minus the calories! Our indulgent cakes and bars are available at Tesco, Waitrose, Selfridges, Coop and Holland & Barrett. You can now have your cake and eat it too! 🍰


Contact info

3.0

Average

TrustScore 3 out of 5

290 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(290)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely tasting low carb food

You cannot get decent low carb wraps anywhere, so I decided to give these a go, they are lovely and light and very tasty. I also ordered some snack bars, they are delicious. I would certainly recommend.

25 April 2024
Unprompted review
Rated 1 out of 5 stars

Perfect if you love mould

I love their products a lot as they fit well in my diet. But It's insane that at least 3 times I received products of bad quality.
The most recent and final one is today, I've just eaten a small cake with mould on it. I bought it yesterday and it has plenty of time till expiration date.

2 April 2024
Unprompted review
Rated 1 out of 5 stars

I’ve just received my order

I’ve just received my order. Firstly, when I ordered I was expecting a 25% discount at the payment processing but it never happened. I have messaged them but no response.
I bought 4 boxes of these cakes and they’re disgusting. They taste so artificial. They have left a bitter aftertaste. Now let’s mention the size, goodness me, for 50 calories I thought it might be a nice little treat considering that it’s sold as one, no bigger than the head of a teaspoon. They’re tiny and taste awful!!!

6 March 2024
Unprompted review
Rated 4 out of 5 stars

Soft, moist, sweet and tasty.

I’ve been eating a lower carb diet due to diabetes type 2. I have been craving cake, so ordered some from this company. I love them! Soft, moist, sweet and tasty. Perfect with a cup of afternoon tea. I also bought the low carb wraps, they’re lovely filled with chicken and salad for lunch when out and about or as a healthier alternative to a chapatti or naan bread with a curry. Ive bought some bars too but not tried those yet.

20 February 2024
Unprompted review
Rated 1 out of 5 stars

Just take the critiscism and don't blame your customer

I got some millionare caramel cakes, reviewed them at 1 star for being incredibly dry. This review does not show up on their website.
In response to Fitbakes now showing 1 star reviews I have updated this review accordingly.
As for their response, they chose to make my review about their team, not me. A cheap way to try and make me look in the wrong rather than themselves.

25 January 2024
Unprompted review
Fitbakes logo

Reply from Fitbakes

Dear AR, we are not quite sure ofnwhat you are referring to. We see your review on the website, and there are loads of reviews with 5, 4, 3, 2 and 1 star there. They might not be very easy to find, on the middle of the 6,000 reviews we have, and the majority is quite highly rated (same thing happens here in Trustpilot, where the majority of our reviews is 5 stars).
In any case, the language you used to refer to our team above is extremely offensive and we will not engage any further. Regards, The Fitbakes Team

Rated 1 out of 5 stars

Start by sending out edible cakes that…

Start by sending out edible cakes that should look like their adverts...unedible bland tastless cakes...hazelnut cakes didn't look like picture... miscoloured topping... tasted of absolutely nothing...lemon cakes tasted of fat..birthday confetti cakes tasted of chemicals?? don't waste your money.....

8 January 2024
Unprompted review
Rated 2 out of 5 stars

Very disappointed

Very disappointed. I’ve had these before as a sweet treat (I don’t eat much processed food) and was really looking forward to my gym friendly tea and cake ☹️ It was obviously the end slice, it had no topping and was very dry. One would have thought that quality control would have picked up on this. A sad sad day for this bodybuilder.

29 October 2023
Unprompted review
Rated 5 out of 5 stars

So far so good!

Just started keto for health reasons, so far ordered the wraps and they are like normal wraps. Quickly arrived and so pleased. Also a decent price compared to other companies which are overpriced just because they are keto. Just ordered them again plus the bars to try, which have no artificial sweeteners, again like other companies. So glad I have found this company. 😊

17 October 2023
Unprompted review
Rated 1 out of 5 stars

unfortunately

unfortunately, regarding my order, they said that it is too hot, they don't like it if the quality deteriorates, so I will only deliver the products ordered on Saturdays on Thursdays when it will be just as hot as, for example, on Tuesdays or Saturdays.
They brought it late on Thursday when I was working, so Royal Mail took it back to bring it out again on Friday. on friday morning, royal mail called that it would not be delivered on the next working day. Maybe 2 days in the car at 60 degrees Celsius and 2 days in the warehouse, the package was delayed before it got here, so what's wrong with the heat, why couldn't it be delivered sooner?

9 September 2023
Unprompted review
Rated 5 out of 5 stars

Amazing for sweet tooth when dieiting

These things are an absolute god send whilst dieting. I get the belgian chocolate crispies on subscription and have 2 a day (120 calories) to curb my sweet tooth whilst on a calorie deficit and you'd not believe they are that low calorie considering the taste. Quite expensive got a chocolate bar but worth it

11 August 2023
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. I ordered 5 packs and all the cakes were dry. The toppings were very little and way too overpowering. Iv had protein cakes before and nowhere near as dry as these. Plus delivery seemed to take forever. Will not be buying again

12 July 2023
Unprompted review
Fitbakes logo

Reply from Fitbakes

Hi there. We're sorry to hear you didn't enjoy our cakes. Protein cakes tend to be drier than the regular ones, it's simply the nature of the cake. Thank you very much for taking the time to share your feedback, our team appreciates it. If there's anything we can do for you, please don't hesitate to contact us info@fitbakes.co.uk

Rated 1 out of 5 stars

STILL HAVEN'T RECEIVED MY ORDER :( …

STILL HAVEN'T RECEIVED MY ORDER :( VERY DISAPPOINTING. ORDERED 9TH JUNE 2023

11 June 2023
Fitbakes logo

Reply from Fitbakes

Hello. Sorry to hear your order is taking a while to arrive. We know that Royal Mail are experiencing some delays. Unfortunately, it's out of our hands. We'll drop you an email with more delivery details. Your parcel is on a way and will be arriving soon.

Rated 3 out of 5 stars

Great, but expensive and slow delivery.

Great products, a must if you are doing a keto diet. I can also see these being Great for diabetics.

I don't see the justification for the huge price point. 5.99 (now 6.99!) for a pack of wraps for example. The ingredients aren't revolutionary, I imagine it is more the process of making which makes them keto friendly and adding more protein.

It's very much a marketing-led business which is why they will do well. Profiting from a niche in the market and "fad" culture. You can see this from how the website is built, Shopify, "recent buyer alerts" (wow! Joe from Essex recently bought the same item you're looking at, buy now!! 😂). - by the way, these alerts actually block the user from adding the item to their cart in mobile view. Making it counter-intuitive. Give HotJar a go.

And delivery is TOO SLOW. Guys, at this price point, you can afford to offer next day at least (at no extra cost to the consumer).

Fingers crossed for a more cost effective alternarive as keto and these types of products become more popular.

5 June 2023
Fitbakes logo

Reply from Fitbakes

Hello, thank you for your feedback. Glad to hear you enjoyed the wraps. We try to use the best quality ingredients available and, unfortunately, it comes at a cost. We use Royal Mail 48 tracked for all order on our website and offer free delivery for order above 24 GBP. You can also find the wraps on Amazon, they're eligible for the next day delivery. Hope this helps :) If there's anything we can do for you, please don't hesitate to drop us a line info@fitbakes.co.uk

Rated 1 out of 5 stars

Can’t review as NOT got product!

First of all ive not received the parcel ? So why ask for a review on here when i can comment on the product?
Yes Fitbakes were quick to send the order out as well as this trustpilot email ?
I placed order at weekend they sent out the parcel on Monday bearing in mind these are cakes and will not reach me until thursday as i received an email from royal mail telling me….
Why when i can buy your product from Amazon and get it next day that it takes three days by yourselves?

4 June 2023
Fitbakes logo

Reply from Fitbakes

Hi Neil, we're sorry to hear it. Usually, it takes us up to 24 hours (during working days) to prepare your order and we use Royal Mail 48 tracked. All this information is readily available on our website and we do state that delivery usually take around 3 days. We hope your parcel arrives safe and sound. Please don't hesitate to contact us if you have any problems with your products.

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