Fishpond.com Reviews 584

Disgraceful, borderline dishonest company. I ordered and paid for a lipstick in April 2023. I heard nothing from the company, no response to my inquiries until end of November 2023, when they emailed me to say the product was unavailable. I insisted on a refund immediately, which I received.

Shocking that they kept my money for 7 months.

Package arrived within the stated timeframe. CD arrived new and packaged well. Thank you!

Tricked me and then wouldn't let me unsubscribe

This Company had a book that I could not find in the US. They got it to me quicker than the timeframe quoted & the book was in excellent condition. The communications on the ETA of the book were also great.

Read Ghost Dinner to my children, looking forward to reading to their children.

So happy you had a very old children's book that was in excellent condition!

Well done. Thanks

I ordered a DVD from Fishpond on 12.09.23. I also ordered another two DVDs on the same day, one from Film Classics and the other from eBay. Both the other DVDs arrived within 3 business days to WA from the Eastern States. In contrast, Fishpond took 38 days to deliver my DVD. Not good enough. I gave Fishpond 1 star – instead of 0 - because, although their delivery timeframe was abysmal, at least the DVD eventually arrived.

Fishpond ia currently selling my product on their website without permission. There is no email to send a Cease and Desist Letter. I would like all of my products to be removed.

13017 Wisteria Drive, Suite 347
Germantown, MD 20874
Phone: (240) 233-6137

10/13/2023
Representative of Fishpond,

It has come to our attention that your Company is using Nae Nae’s Naturals® name and trademarks without permission, in violation of multiple international and national criminal laws, as well as civil laws regarding trademark infringement and unfair competition.
Our company, Nae Nae’s Naturals® is the exclusive distributor and the owner of the brand. We have never granted permission to your company to sell our brand nor have we sold you inventory for resale. We have never granted permission to post coupon codes or deals based solely on our company for our products.
This will serve as your Legal Notice to Cease and Desist all further actions described above, including any mention of our Products/Company on your Listings on any Marketplace, websites or marketing efforts.
You are hereby instructed to comply with this letter immediately or face legal sanctions under applicable International (International Bureau of WIPO located in Geneva, Switzerland), Federal and State law.
I have also reported your trademark and copyright violation to Google. You have 24 hours to comply or we will take further legal action against you.

Sincerely,

N. Johnson

N. Johnson
Owner
Nae Nae’s Naturals®

/Beauty/Nae-Naes-Hair-Growth-Formula-Special-Heavy-Natural-Handmade-Butter-Balm-Conditioner-Recipe-For-Hair-Thickening-Treatment-Therapy-Moisturiser-With-19-All-Natural-Ingredients-Inside-270ml/0711766748258

Site is easy to use

I purchased a really nice book from Fishpond after looking at a lot of other online shop sites. They had the best price and got here fast to the US! There was a small irregularity with the payment on my end for whatever reason, but Fishpond reached out to me immediately and worked with me to resolve it. These extra steps made me appreciate how secure my payment was, and their customer support was excellent and accommodating! Thank you guys for everything!

Book was not packaged securely and was lost in transit. At least Fishpond handled the refund quickly and easily, but I would have preferred to get my book

Great experience! Thank you!

It came on time on box was a little crushed but all was good thank you.

We never received the book. Was expected between August 15, 2023 and August 22, 2023. Don't know what to do from here.

Couldn’t use it for a gift as intended because it was crushed in shipping.

Communication was great

Great purchase! Excellent condition, very fair price, rapid delivery. Ideal!