Fishpond.co.nz Reviews 

I placed an order for a vinyl that was meant to come from the UK. I first placed this order in March, and waited a week past the expected arrival, only to be told it hadn’t been shipped. It is now June and I was notified that it was on the pallet that just arrived in the country.

When confirming i was told the vinyl still hadn’t been ordered and was yet again coming from the UK. If i knew it would’ve taken this long i would’ve just ordered the original vinyl in New Zealand. This was a gift so the estimated arrivals are just terrible.

Do not order products being forced out of NZ because I doubt it will ever come!

I ordered two books which would take about a month to get to me.

Both book orders got cancelled because the suppliers couldn't supply them - I was notified when they were meant to arrive.

Great, now I don't have gifts to give for certain occasions that are time sensitive.

Why sell books YOU DONT HAVE IN STOCK

They're a drop shipping company that promises to deliver stock they don't necessarily have. I have waited weeks for my item only to receive an email today saying it wasn't sent to them and the wait would continue. They were communicative about the delay and have given me the option to cancel but I would avoid them in future.

I ordered a book at the beginning of March and it said it was in stock, but after buying it it changed to “on order” and the estimate arrival was beginning of April. That time came and the date changed to beginning of May. That time came and it changed to beginning of June. So I emailed fishpond and after a few exchanged emails I was told they were having problems sourcing this item due to the supplier stock information being incorrect. They couldn’t guarantee that they would be able to get this item, but would continue trying to source from other suppliers. After seeing that they cannot guarantee getting the item I cancelled it and got a refund.
I went on Amazon and bought the book which I received in 2 days.

Love fishpond so fast and reliable,posting is great for those that live rual .

Great choices and easy site to use. Fast delivery and good communication.

The price of the pantry items are much cheaper than at the supermarket and the delivery fee is so reasonable, also delivery is fast 😊 They have such a big variety of groceries. I will definitely be ordering again. 😊

Sold me a CD, I waited two months for delivery, and then they said they couldn't get it and refunded me, proceeds to check their website and see them selling the same CD at double the price, I emailed and they compensated me a $10 voucher, but still really dodgy

All puzzles up to now have arrived and in good condition. Great price and quality. Value for money.

Terrible experience. Ordered a product, they sent me the wrong one. Shipped in back to them in the same box and packaging it was sent to me in - product was untouched by me and I have photo proof of the box before being shipped back. They then refunded half the amount I paid stating the product arrived to them in poor condition. Terrible service, terrible customer service. Do not recommend!

always fast delivery, good and interesting books in good condition

really easy to use. I've been buying regularly from them for over 10 years. Never had an issue. Very reliable.

Waiting 2 months for delivery. Latest update is possible delivery weeks from now.

I ordered a book in February and Fishpond stated it will be sent in mid March- I thought this was quite a slow response time but I waited anyway. We are now in April and the book has still not been sent- it now states that it will ship on the 5th of April and has been reordered. This is the 1st time I have used Fishpond in years and am really regretting it. There is nowhere on their website to complain about their poor service. In the future I will order from The Nile as I have always found them to be reliably and timely.

Here in the Midwest USA, books are abundant both online and in retail stores. Fishpond had this one book I would’ve had to have special ordered anyway. So I bought it. Watched the shipping updates. Got it at my doorstep. And that is exactly right.

Fishpond is my go to website for Groceries!
When I discovered Fishpond had a Pantry section
I scrawled thru 78 pages of grocery items and was surprised at the extensive range and the exceptionally good prices often dollars cheaper than supermarket prices .
Great specials are to be had in Fishponds Daily Deals
Specials and Clearance items.
I recently ordered a cake which arrived in perfect condition due to the exceptionally expert packaging .
Top marks to Fishponds Packaging Dept 👍

I have been trying to track my delivery for days, the AI system is dysfunctional....it will not let me track...I don't know if the goods have even left and it will not allow me to get in and cancel

My first experience with Fishpond. After not hearing anything for 6 days after payment & no update on tracking, I emailed, finally got a reply to say they hadn't been able to source my order & they blamed their supplier. They never communicated with me so I cancelled my order. I see that the item is still being falsely advertised as available . I wish I'd read reviews first as this is a regular occurrence with this company. Never again.

Fishpond is the number one place I buy my hard to find books from, which usually are only available from overseas. They source my books from the US and the UK and get them delivered to me right here in Australia at the best shipping price. They offer really great prices and my items always arrive safely. I have been buying from them for years and the service has always been outstanding. I wouldn't go anywhere else for my overseas books.

It takes along time for delivery. And items that are highly perishable come covered in mold. Eg bread items
###.refund sorted very quickly with photo confirmation ## thank you for the support.