Fishing Tackle and Bait Reviews 

Do not use! I ordered a TDM reel which they advertise on their website as coming with a spare spool and it turned up without one. I called up and they said that the reel comes without a spare spool and that descriptions may not be accurate. The person I spoke to was combative and kept cutting me off. I wouldn’t have preferred the reel if I had have known and now I am responsible for the return cost. Absolute joke

My experience with this store has been absolutely top-notch. I highly suggest purchasing here! If you're considering it, don't hesitate.

I would like to thank you, David, and the team for superior customer service. Email communication was fast. Replacement item was dispatched promptly. Definitely, I will buy again.

AVOID!!! Ordered a jumper for Xmas present .. not received it .. very hard to get hold of .. finally received an email saying they will send it ! Still no item.

AVOID !!
I'VE JUST LOST £70 !!

I understand it's Christmas time, but if placing an order at the beginning of December isn't enough time for their 4-7 working day despatch assurance and then they refuse to pick up calls, no one is available on the web chat and the email replies still state a 4-7 day despatch service, this isn't good enough. Customer service is appalling. No Christmas present in time for my husband now. Disappointed is an understatement. Will not use again.

Twice during last two weeks I purchased products and next day I received email stating that due to mistake and stock unavailability my order need to be cancelled. Money taken off my account, await for refund 3 days and twice order cancelled. Why then on the website it's on stock??? Not fair for customers. Not happy won't buy there again. Redicolous!!!!

Ordered a wychwood Baitrunner reel upon arrival I soon found out it was damaged/fautly and shipped if back straight away with in 5 mins of having it emailed to notify them and to know use there telling me it ain’t there problem and there contacting wychwood directly to address the problem and telling me I have to wait 6to8 weeks for update if I’m getting a refund or a fixed reel highly recommend staying away from this crowd and ordering some place else with better customer service:UPDATE issue was resolved and got replacement reel but customer service lets down this company

My Simms waders had a leak and the kind team at Fishing tackle & bait were so helpful and Liaised with Simms to get repaired under the warranty, they were so helpful and reliable will definitely be using them much more in future.
Thank you very much guys

Cannot fault them, I can’t review the product as it was a gift and I know zip about reels I’m told it’s great though
Delivery was smooth and prices were competitive
Many thanks

I have the very best experience with this shop. I recommend it! If you thinkink to buy from them, do not hasitate.

AVOID at all costs item bought 8th sep delivery in 3-5 days never arrived no tracking no nothing. Contacted customer services via email no reply. Had to raise this with my bank to get the money back. It appears this company portray they are based in uk but it seems like they are in America. If at all real…. Wish I read more of the negative reviews. This item was a birthday gift. STAY AWAY and avoid throwing your money away

Excellent goods at good prices , fast delivery

Poor service, item wasnt sent out in the specified time
Contacted them for an update on when to expect the item and was greeted with an unnecessary arrogant reply as all i wanted was an update
Have now requested a Refund
First and last time shopping with this company

Do not order online — the customer service is awful. I ordered items weeks ago and never received them. I called six times and was met with excuse after excuse. They kept saying they'd chase it up or arrange delivery from the manufacturer, and promised to call me back with updates — but never did.

In the end, I had to cancel my order. The staff were rude, unhelpful, and completely uninterested in resolving the issue. I won’t be ordering from them again.

Hi I was impressed with the choice offered when I searched for what I wanted a prompt and immediate service.It’s a thumbs up from me.

Good experience.will buy again from fishing tackle and bait. Thanks

AVOID AT ALL COSTS !!ordered a rod on 15/06/2025 around £104 total , get an email on 23/06/2025 to say order has been completed and will recieve my tracking no in next day or so , fast forward 2 weeks no rod , so email customer service who advise me the warehouse manager is on holiday so cant do anything for another week until he's back , wait the next week and then get a reply saying they apparently emailed me to ask for an extra £35 pounds postage due to my location (islay)stating I paid only for mainland delivery? even tho they claim they use royal mail who dont charge extra for highlands and islands , search all inboxes and even tho i have many "promotional" emails , no actual email requesting additional postage costs , the delivery section of their website doesn't state anything about mainland or additional postage costs and when I informed them of their breach of consumer law I get a very blunt email to say order is cancelled !! absolute waste of time , pathetic customer service and blatant misleading as many other comments here already point out

Excellent product dispatched quickly