Have used these through my insurance, many pets. You’re meant to have a 15 minute call, though both times I’ve used them it’s been no longer than 5 minutes and they barely even look at your dog before... See more
Location
Switch locationKensington Square 13, Saint James House, W8 5HD London, England, GB
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See what reviewers are saying
We had our first experience of FirstVet after our dog raided his treat cupboard and ate a packet of salmon skins, we did not know if he had eaten a deoxidiser pouch so rang for advice. Dr... See more
We took our eldely cat to be put to sleep after they found a tumour on her jaw which was bleeding. There was no attempt to calm her and she was visably shaking as they shaved her leg. There was no sed... See more
Company replied
First time using The FirstVet app found it easy to set up we had an appointment within 30 minutes and the Vet called on time. The video call was excellent we was given great advice and our minds set a... See more
Company details
Written by the company
No need to rush off to the local vet – meet up with us online instead. You will get help and treatment and if you need it, a referral to the nearest veterinarian. Download the FirstVet app today to get started.
Contact info
Kensington Square 13, Saint James House, W8 5HD, London, England, United Kingdom
- +44 0333 303 4730
Replied to 61% of negative reviews
Typically replies within 1 week
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Adriana was brilliant so helpful and…
Adriana was brilliant so helpful and reassuring. I had no idea about this service and will use again for any future vet needs. I am really impressed with the vet i spoke to, how fast everything was, very professional. Helped me and my cat.
Absolutely first class service
Absolutely first class service. I was worried about Gus and vaguely remembered First vet. Very easy to download the app and had a very helpful long (1/2 hour) consultation.
Really helpful
Appointment available within 30 mins on a sat afternoon. The vet video called on time and was very helpful.
Excellent advice and way to use app
Excellent advice and way to use app. Lots of appointments to chose from day and throughout the night
Great to have access to a vet and great…
Great to have access to a vet and great to have fave to face consultation online.
Just a shame not able to up load video clips, only photos.
Excellent service
Excellent service. Convenient, quick, very knowledgable with great advice.
Very assuring and helpful
I felt fully informed and happy that my cat was being treated correctly. I had a full 10 min conversation with the vet and felt fully assured by the end of it.
Great service - highly recommend
First Vet Dr called at time arranged. Appointments were available in half an hour. Really nice and helpful. Was able to upload pictures before consult so she had all the info. Received a follow-up email afterwards confirming diagnosis, what was discussed etc, and recommendations for things to watch for etc.
Really pleased. Would def use again.
Lovely friendly vet- great advise and…
Lovely friendly vet- great advise and follow up email
Used first vet for the first time and I…
Used first vet for the first time and I spoke with a lovely lady who gave me some great advice for my dog, no buffering during the call and the quality of the video call was fab, recommend this alot.
Friendly and thorough
First time used
Gave some peace of mind after my dog ate chocolate. Very helpful advice on what to look out for. Very friendly vet too
Brilliant
Quick, helpful and reassuring. As a first time dog owner it is brilliant for checking out about health issues. The write up after is so helpful. Will be recommending to friends and family!
The vet was very helpful
The vet was very helpful. He put my mind at ease. Had an appointment within 20 minutes.
First class professional service
Very helpful and informative
Made my 1st video appointment today as I have unlimited free appointments through my pet insurance provider. Video was clear and the Vet was friendly and informative, very helpful and would recomend. Also included is the helpful email that followed providing all the information and more of everything discussed during the appointment.
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