FirstVet - UK Reviews 4,263

TrustScore 4 out of 5

3.9

Kensington Square 13, Saint James House, W8 5HD London, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Have used these through my insurance, many pets. You’re meant to have a 15 minute call, though both times I’ve used them it’s been no longer than 5 minutes and they barely even look at your dog before... See more

Rated 5 out of 5 stars

We had our first experience of FirstVet after our dog raided his treat cupboard and ate a packet of salmon skins, we did not know if he had eaten a deoxidiser pouch so rang for advice. Dr... See more

Rated 2 out of 5 stars

We took our eldely cat to be put to sleep after they found a tumour on her jaw which was bleeding. There was no attempt to calm her and she was visably shaking as they shaved her leg. There was no sed... See more

Company replied

Rated 5 out of 5 stars

First time using The FirstVet app found it easy to set up we had an appointment within 30 minutes and the Vet called on time. The video call was excellent we was given great advice and our minds set a... See more


Company details

  1. Veterinarian

Written by the company

No need to rush off to the local vet – meet up with us online instead. You will get help and treatment and if you need it, a referral to the nearest veterinarian. Download the FirstVet app today to get started.


Contact info

  • Kensington Square 13, Saint James House, W8 5HD, London, England, United Kingdom

  • +44 0333 303 4730

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Adriana was brilliant so helpful and…

Adriana was brilliant so helpful and reassuring. I had no idea about this service and will use again for any future vet needs. I am really impressed with the vet i spoke to, how fast everything was, very professional. Helped me and my cat.

8 November 2020
Rated 5 out of 5 stars

Really helpful

Appointment available within 30 mins on a sat afternoon. The vet video called on time and was very helpful.

7 November 2020
Rated 5 out of 5 stars

Great service - highly recommend

First Vet Dr called at time arranged. Appointments were available in half an hour. Really nice and helpful. Was able to upload pictures before consult so she had all the info. Received a follow-up email afterwards confirming diagnosis, what was discussed etc, and recommendations for things to watch for etc.
Really pleased. Would def use again.

7 November 2020
Rated 5 out of 5 stars

Brilliant

Quick, helpful and reassuring. As a first time dog owner it is brilliant for checking out about health issues. The write up after is so helpful. Will be recommending to friends and family!

7 November 2020
Rated 5 out of 5 stars

Very helpful and informative

Made my 1st video appointment today as I have unlimited free appointments through my pet insurance provider. Video was clear and the Vet was friendly and informative, very helpful and would recomend. Also included is the helpful email that followed providing all the information and more of everything discussed during the appointment.

6 November 2020

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look