First Truck Parts Reviews 

436
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers had a great experience with this company. Customers frequently mention that shipments arrive quickly and are carefully packaged, making it really convenient to get vehicles back on the road without unnecessary stress. Many people also appreciate finally finding hard-to-find parts that were otherwise unavailable elsewhere, often highlighting the fair prices and helpful service. However, some reviewers were not happy with receiving incorrect items that were incompatible with their specific trucks, leading to extra hassle. A few other people also felt frustrated when dealing with unexpected restocking fees and return charges after discovering the parts did not fit properly.

What people talk about most

Product

Customers report general satisfaction and appreciation regarding the product availability and quality.... See more

Delivery service

Users describe satisfaction with the delivery service, noting that shipping is fast and items arrive on time... See more

Order

Consumers find order experiences to be mixed, highlighting both smooth transactions and significant... See more

Quality

Customers consistently note ambiguous experiences with quality. Some consumers praise the good components,... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the affordable costs, good pricing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product delivery was awesome very well packaged. Delivery was on time. Website was easy to navigate and find what I needed. Only thing bothering me is the description on the says brand new genuine Cu... See more

Rated 5 out of 5 stars

First time customer and had a great experience. We had been waiting for a backorder part from the dealership for months, then we learned it was available here. Upon ordering the part, Customer Servic... See more

Rated 5 out of 5 stars

I will definitely ask First Truck Parts again if I will need help. I finally received my module today, although pricey because of customs fee and shipping because I'm located in Europe but I'm complet... See more


Company details

  1. Truck Accessories Store
  2. Auto Parts Store

Written by the company

Truck parts seller for Mack, Volvo, Kenworth, Freightliner, International, Peterbilt, Cummins, Dodge, Caterpillar etc.


Contact info

4.1

Great

TrustScore 4 out of 5

436 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(436)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Experience! Great Customer Service!

First time customer and had a great experience. We had been waiting for a backorder part from the dealership for months, then we learned it was available here. Upon ordering the part, Customer Service reached out to assist with a full verification that it was the correct part for our vehicle (large, high value part). They were able to perform a search and verify the part was the right fit and quickly had it shipped!

31 July 2025
Rated 5 out of 5 stars

They made things right

I ordered a part and paid for next day shipping and it didn’t even ship till late the next day and the lady I talked to said she would call be back on the status when I called and she never did they just shipped it and I wanted to cancel the order. Now I’m stuck with a part I don’t need because we had to get one elsewhere..... Update, they reached out and offered full refund for my returned purchase. Customer service seems important to them because they made things right!

29 July 2025
Rated 1 out of 5 stars

Unfortunately I never received this…

Unfortunately I never received this order.i ordered as a Next Day Air so I was supposed to received it the following day.i tracked on line the delivery status and keep saying in transit trying to correct the delivery address.
After contacting UPS without any good answer ,I contacted First Truck twice so they will be aware of the problem and also as a shipper to call UPS .Their answer was that they will try but apparently they never didn’t because the latest information posted on UPS site was that the package has been returned to the shipper,
I expect a refund as soon as possible.

7 July 2025
Rated 1 out of 5 stars

Order #A16433

THIS ITEM WAS NOT GENUINE CUMMINS AS THE LISTING STATED. RATHER IT HAD NO IDENTIFICATION WHAT SO EVER.

7 July 2025
Rated 1 out of 5 stars

This company is god awful

This company is god awful. I paid for a part and two day shipping. The parts wasn’t at the warehouse nor did I receive my item in two days. The part isn’t arriving until a week later. Management refused to give me a refund on shipping. These people are no good to do business with. Cost my shop because customer had to wait an extra week past the agreed date.

27 June 2025

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