pouchline Reviews 

366
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Buyers consistently express deep satisfaction regarding the exceptionally low prices and the extensive selection of items offered on the platform. Shoppers appreciate finding great discounts and offers that make purchasing much more affordable compared to traditional stores. In addition to the wonderful pricing, individuals are consistently impressed by the remarkably fast shipping times and seamless order processing. Patrons note that parcels arrive promptly within just a couple of days, often including pleasant surprises like free items. Overall, people describe the website as exceptionally trustworthy and user-friendly for acquiring quality merchandise without any hassle.

What people talk about most

Price

Customers consistently note positive experiences with price, highlighting that the costs are very good and... See more

Product

Users describe positive interactions with product, consistently praising the extensive variety, great prices,... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting incredibly fast shipping times,... See more

Website

Reviewers mention positive feedback about website, expressing immense satisfaction with the easy navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easily navigated. Good prices, not like in real life stored where they heavily overcharge

Rated 5 out of 5 stars

Very helpful, fast shipping and always has great discounts and offers.

Company replied


Company details

  1. e-Commerce Service
  2. also in
  3. Tobacco Shop
  4. Vaporizer Store

Written by the company

Pouch Line is a modern Nicotine Pouch retailer offering a clean, smoke-free alternative designed for clarity, convenience and a new generation of health-conscious users. Established in 2019, it became the first online retail & distributor of the new modern smokeless products in the United Kingdom. Our aim is to redefine nicotine for the modern age - cleaner, smarter, and designed to fit seamlessly into everyday life. Our vision is a future where nicotine is smoke-free, stigma-free, and delivered with style, simplicity, and intention.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

366 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(366)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I ordered a mystery 10 pack from this…

I ordered a mystery 10 pack from this website for the first time, delivery was pretty quick but as I was going through them 2 of them was out of date by 5 months, I tried emailing them twice to give them a chance to rectify this and I got no reply. Other than that the rest of them was great really a shame as I will not be ordering again.

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Everything is a lot cheaper than…

Everything is a lot cheaper than anywhere else they provide you with a way of generating income just through a link and they've just got me 5% of for saying a couple sentences, great website 👍

29 April 2024
Unprompted review
pouchline logo

Reply from pouchline

Thank you for your review!

Rated 5 out of 5 stars

Will definitely purchase again

Fast delivery, great price, amazing range of products asked for a tub to be added via email, expected to be charged and they added it free of charge

7 March 2024
pouchline logo

Reply from pouchline

Thank you for your review!

Rated 1 out of 5 stars

1/10

didnt reply back to any of my emails, sent me expired nicotine pouches (broke v easily) twice. dont recommend

28 December 2023
Rated 5 out of 5 stars

The internet as a retail environment is…

The internet as a retail environment is full of junk. The FLP guys are what good looks like. No nonsense website, (always) up-to-date listing of products that are (really) available, crap-free of ads, and (very) fair shipment pricing.

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Extremely quick service

Placed an order just over a week ago, and ended up getting the email saying they’d shipped my order only 2 hours after I placed it. Ended up being delivered to my house within 72 hours, great service

24 October 2023
Rated 4 out of 5 stars

Product good

Product good, was sold some tubs past best before which doesn’t make a big difference just quality goes down and was no warned of this, after I mentioned this to the team they changed the price of the tubs I bought and offered me free tubs, a refund would’ve been better in this case for me

26 September 2023

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