I have been using their services since 2016. It has been amazing to see how the company has grown, innovated and made its products cheaper and at the same time better. Obviously I will continue to be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
support au top meme pendant les vacances de noel
After i bought my servers i requested to open port 25, after a long process of verification they refuse as they have so many abuses, ok that fine for me if they don't want to. I asked them to refund m... See more
Company replied
TRÈS BON HÉBERGEUR ON ARRIVE SERVICE CLIENT EXCELLENT PYRO LE BEST INTERVENTION RAPIDE ET EFFICACE #PYRO AUGMENTATION #LUDO DEMITION PAR CONTRE LUI IL FAIS PAS GRAND CHOSE
Company replied
Company details
Written by the company
Firstheberg, marque déposée de la société TECHCREA SOLUTIONS, a vu le jour en 2007 sous la marque Freeheberg. La marque s'est très vite développée pour donner naissance à ses premières offres d'hébergement mutualisé, de serveurs dédiés et VPS en 2010 dans son propre Datacenter situé à Marly. L'entreprise compte environ 1000 machines hébergées à Marly (59) dans un datacenter moderne et performant assurant une connectivité optimale (+100 Gb/s) et une SLA garantie de 99,90 %.
Contact info
Rue Jean Jaurès, 59770, Marly, France
- 0806110403
- contact@firstheberg.com
- firstheberg.com
4.5
Excellent
207 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
support au top meme pendant les…
support au top meme pendant les vacances de noel
3 January 2026
Unprompted review
scam
this website will shutdown your business one day without any reason they will steal you data and did all shady things to make you servers slow and shutdown from time to another be aware
5 June 2023
Unprompted review
très bon service
25 April 2023
Unprompted review
Super service
3 April 2023
Unprompted review
After i bought my servers i requested…
After i bought my servers i requested to open port 25, after a long process of verification they refuse as they have so many abuses, ok that fine for me if they don't want to. I asked them to refund me as i no longer need those servers and it not mentioned in their TOS that they ship servers with port closed ... after that i was ignored and left in a dead sea
15 January 2023
Unprompted review
Reply from FirstHeberg.com
Bonjour,
Vos achats ont étés annulés et remboursés sur votre compte client suite à votre demande formulée par ticket support. Veuillez noter que nous avons ajouté la disponibilité des ports 25/587 sur note site suite à votre commentaire.
Merci d'avoir pensé à nous pour vos services de SPAM.
Cordialement,
L'équipe Firstheberg.com
i pay my bills since 2021 my server is…
i pay my bills since 2021 my server is in rescue mode i don't know why , and support ask me if you want change password , what about my application my client, my database
9 January 2023
Unprompted review
Reply from FirstHeberg.com
Bonjour,
Votre service a été suspendu car vous enfreignez nos conditions d'utilisations, notamment en diffusant massivement du SPAM auprès d'utilisateurs qui ne souhaites pas recevoir vos messages.
Notre politique contre le SPAM est particulièrement importante pour nous, considérant qu'Internet serait bien meilleurs si vous ce que vous faites était puni.
Nous vous informons qu'un signalement a été réalisé auprès des autorités compétentes en France à votre encontre afin de vous faire cesser vos agissements strictement illégal en France (RGPD).
Cordialement,
L'équipe Firstheberg.
very bad support
26 August 2022
Unprompted review
Reply from FirstHeberg.com
Hello Omar,
We are sorry that you are disappointed with our services. We remind you that our support team remains at your disposal for any information or question.
Have a good day,
The FH team.
Best Supports Ever
Best Supports Ever . Love you people ,Please Keep up like that
30 May 2022
Unprompted review
Reply from FirstHeberg.com
Hello brault thibault,
Thank you very much for your comment which goes straight to our heart ! It encourages us to redouble our efforts to satisfy you even more.
We remain at your disposal,
Have a nice day !
The Firstheberg team.
excellent seller with a fast responding…
excellent seller with a fast responding in customer service and fast delivering the servers/domains.... well done Firstheberg
17 March 2022
Unprompted review
Reply from FirstHeberg.com
Hello Taha boukhari,
Thank you very much for your comment!
It encourages us to redouble our efforts to satisfy you even more.
We remain at your disposal,
Have a nice day.
The FirstHeberg.com team
Directly Suspended my server because of…
Directly Suspended my server because of using VPN.
Don't Purchase!
17 March 2022
Unprompted review
Reply from FirstHeberg.com
Hello Goros,
We are sorry that you are disappointed with our services.
Please note that under no circumstances do we block for the use of a VPS. We have certainly received abuse.
We remind you that our support team remains at your disposal for any information or questions. We do our best to find solutions when possible.
Have a nice day,
The FH team.
After left firstheberg.com WHE WORST…
After left firstheberg.com WHE WORST HOSTING IN MY LIFE I change with new hosting in Germany, my website is running so fast ,I'm so happy. Better late than never!
26 December 2021
Unprompted review
Reply from FirstHeberg.com
Hello aleksi aleksiev,
We are sorry that you are disappointed with our services. We remind you that our support team remains at your disposal for any information or question. We do our best to find solutions when possible.
Have a good day,
The FirstHeberg team.
20 days and my ticket wasn't answered
20 days and my ticket wasn't answered. He took my money.
And he didn't add it to me in balance
Bad service.
Bad support.
5 December 2021
Unprompted review
Reply from FirstHeberg.com
Hello FX TRADER,
We are sorry that you are disappointed with our services. We remind you that our support team remains at your disposal for any information or question. We do our best to find solutions when possible.
Have a good day,
The FirstHeberg team.
very bad support and service
1 February 2021
Unprompted review
Reply from FirstHeberg.com
Hello Omar,
We are sorry that you are disappointed with our services.
We remind you that our support team remains at your disposal for any information or question.
We do our best to find solutions when possible.
Have a good day,
The FirstHeberg team.
Exelent Support Rapide <3 <3
9 January 2021
Unprompted review
Reply from FirstHeberg.com
Bonjour Kada Mohamed,
Merci beaucoup pour votre commentaire qui nous touche énormément et nous motive encore plus à poursuivre nos efforts pour améliorer nos services et vous satisfaire !
Nous restons à votre entière disposition pour tout besoin ultérieur,
L' équipe FirstHeberg.com
Impossible to compete
I have been using their services since 2016. It has been amazing to see how the company has grown, innovated and made its products cheaper and at the same time better. Obviously I will continue to be one of your clients for many more years.
14 December 2020
Unprompted review
Reply from FirstHeberg.com
Hello Yaguilarro
Thank you very much for your heartwarming opinion which makes us very proud ! We are happy to see that you are pleased with our services :)
We will keep doing our best to satisfy you !
Have a nice week,
Kind regards,
FH Team.
worst VPS service
worst VPS service, they don't want to validate my order because i have to send my personal information out and they refuse to send a refund and on this moment are fighting my chargeback on paypal.
DO NOT BUY!
25 November 2020
Unprompted review
Reply from FirstHeberg.com
Hello, sasyy,
You admitted the informations on your account were fake, and in addition to that, your paypal account is not verified.
Therefore, as written in our general terms of sales, it is our right to ask you to prove your identity by submitting us your ID. We are only applying the french law, that requires from us to be able to identify every user of our services, in order to prevent frauds, scams, spams or other illegal uses.
If you provide your ID to us, you will be granted access to the service you ordered.
Else, we will continue with the chargeback case.
By the way, giving us 1* when you are the one who does not want to respect the law is kinda unfair.
Regards,
The FH Team
i had bought a vps from this site but…
i had bought a vps from this site but they never had gave me the vps , i had paid 5 euro for it -_-
10 July 2020
Unprompted review
Reply from FirstHeberg.com
Hello tips and tricks,
When you buy a VPS you have to wait for our commercial team to validate your purchase, then the vps installs, then you recieve an email with all your credentials. It can take several hours on weekends but we always deliver the orders.
I am sorry to hear this had not been the case : do not hesitate to open a ticket to our support team through your customer area on the website so our team can check what has gone wrong and deliver your vps to you!
Best regards,
K, from the team Firstheberg.com
Worst customer support and scam…
Worst customer support and scam company. They charged my card and did not provide server access. Sent them multiple emails for a refund but no luck.
30 May 2020
Unprompted review
Reply from FirstHeberg.com
Hi Naeem Shahzad,
We are sorry to hear about this. Did you open a ticket through your customer area so we might help ?
Best regards,
- K, team FirstHEBERG.com
TRÈS BON HÉBERGEUR ON ARRIVE SERVICE…
TRÈS BON HÉBERGEUR ON ARRIVE SERVICE CLIENT EXCELLENT PYRO LE BEST INTERVENTION RAPIDE ET EFFICACE #PYRO AUGMENTATION #LUDO DEMITION PAR CONTRE LUI IL FAIS PAS GRAND CHOSE
21 November 2019
Unprompted review
Reply from FirstHeberg.com
Bonjour apache,
Merci infiniment pour vos remerciements qui ont été remontés à l'intéressé !
Par contre nous sommes désolés mais on garde notre Ludo ;)
Bonne journée
K, pour l'équipe FirstHEBERG.com
Very bad services
Very bad services
And stealing in memory and no good support
11 November 2019
Unprompted review
Reply from FirstHeberg.com
Good Afternoon Amine,
We are very sorry that you haven't been fully satisfied of our services.
We also are very startled of your accusations : we are always trying to do all that we can to fix the problems that you could meet. We are sorry if it hasn't been the case.
I see that you wrote your comment during our Datacenter's relocation. We noted some incidents and we apologize for the temporary inconvenience. The relocation had been done in order to improve the quality of our services.
We remain at your disposal for any further exchange, via ticket or on discord.
We hope that you may wish to trust us again and see by yourself our evolution.
K, team FirstHEBERG.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.