First Financial Intermediaries Ltd Reviews 370

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

James and Matthew at First Financial are absolutely superb. They came recommended to me when my current mortgage broker couldn’t get me a mortgage (I’m self employed) and they found me three great dea... See more

Company replied

Rated 5 out of 5 stars

Mark was the mortgage adviser for our first house purchase and he made it an incredibly smooth process! Always happy to answer our questions, and responses were quick and easy to understand. Very impo... See more

Company replied

Rated 5 out of 5 stars

Great service as always from Mark and Natasha! Helped us complete on our rapid purchase with porting our mortgage and increasing our life cover. Swift responses to all queries and enabled us to get an... See more

Company replied

Rated 5 out of 5 stars

Both Simon Ryder and Kate Leake were nothing short of outstanding - they were the only broker that could get the financing needed. They think outside the box and come up with solutions to meet my... See more

Company replied

Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Insurance Broker
  4. Shareholder Protection Company

Written by the company

Specialist Mortgage Advisers. We have been providing our clients with unbiased mortgage advice and unrivalled service since 1997. We offer a wide range of finance products and services for both personal and corporate clients, we also offer advice on the full range of life and critical illness products.


Contact info

5.0

Excellent

TrustScore 5 out of 5

370 reviews

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Rated 5 out of 5 stars

Thank you!

Shaun has assisted me on a number of new purchases/remortgages now and he has always gone above and beyond to make complicated situations simple and efficient. Together with Tom and Zoe, the team can’t do enough to help and are so friendly and pleasant to work with. Thank you so much, all, I am so grateful.

7 August 2022
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Thanks for your kind review, Rachel! It’s been a pleasure assisting you again and happy to hear you were impressed with the service we provided you. Look forward to working with you again in the future. Shaun, Adviser, Tom, Client Relationship Manager and Zoe, Client Relationship Manager.

Rated 5 out of 5 stars

First class service.w

First class service.

3 August 2022
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

James, thank you for your kind words. It was a pleasure assisting you and look forward to working with you again in the future. Gavin, Adviser and Jay, Client Relationship Manager.

Rated 5 out of 5 stars

This is the third time I have used…

This is the third time I have used First Financial.
Am super impressed every time.
E-mails always replied to and speed from first enquiry to having product in place unbeatable.
Tom even spent his lunch hour waiting in a phone queue as I wasn't able to!
Would definitely recommend them.

2 August 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your lovely review Janet! Glad you were impressed with the service again and look forward to continuing working with you in the future. Shaun, Adviser and Tom, Client Relationship Manager.

Rated 5 out of 5 stars

Fantastic Service

Mark was the mortgage adviser for our first house purchase and he made it an incredibly smooth process! Always happy to answer our questions, and responses were quick and easy to understand. Very important given our limited knowledge going into the process! We’d happily go back to Mark and the team and First Financial again in the future, and will recommend their services to others too. Thanks!

2 August 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you, Greg. It was a pleasure to help you – look forward to catching up again when your re-mortgage is up for review. Mark, Adviser.

Rated 5 out of 5 stars

Great first time buyer experience

Mark helped my partner and I get our first mortgage. As first time buyers, we appreciated Mark's support throughout the process. Everything was made very clear and easy for us which made us feel in good hands. Mark was also very knowledgable and took the time to understand our long and short-term needs to find the best option for us. We are very pleased with our experience! Thank you!

30 July 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for the review. We loved helping you with your purchase and look forward to helping you again when your re-mortgage comes up for a review. We wish you all the happiness in your new home. Mark, Adviser.

Rated 5 out of 5 stars

Outstanding Service from Mark H & Zoe W

Mark & Zoe went above and beyond my expectations to help my wife and I buy our house. From the get go, their communication was prompt and any instructions were crystal clear. With my wife being self-employed and us needing to remortgage our previous home to release equity, we were nervous what would be possible and how long everything would take. Throughout the purchase, Mark & Zoe were a step ahead on everything, found us a fantastic rate and secured us a good level of assurance on the mortgage.

I don’t often leave reviews but credit where credit’s due. If you have any doubts about anything to do with a home move, purchase or sale, I cannot recommend First Finance highly enough!

18 July 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your kind words. It was a pleasure to help you and I look forward to helping you again when your re-mortgage comes up for a review. Mark, Adviser and Zoe, Client Relationship Manager.

Rated 5 out of 5 stars

Simply first Class

We would like to thank Gavin and Jay for their invaluable help during our recent relocation. Their advice and help is really second to none and we will not hesitate to use them in the future.
Thank you so much
Tim and Alison

15 July 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Tim & Alison, thank you for your kind words! Although it took a while as is usually the case with new builds, glad we got there in the end without any issues. We look forward to assisting you in the future, thank you. Gavin, Adviser and Jay, Client Relationship Manager.

Rated 5 out of 5 stars

Open and honest

Open and honest, they take on your requests and work to find a product that suits your needs. Diarised contact for future reviews always happens

13 July 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd


Thank you for your kind review Carl, pleasure working with you again. I look forward to working with you again in the future. Shaun, Adviser, Tom Client Relationship Manager, Zoe Client Relationship Manger.

Rated 5 out of 5 stars

First Financial Review

I’ve used First Financial a number of times over the last few years, both for my home mortgage, and some buy-to-lets I’m lucky to have. I always find they provide, not only the best rates, but also sound advice, and first class service. I know I’m a small client for them, but they never make me feel like that. I highly recommend First Financial.

12 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

First Financial are an excellent mortgage broker. I dealt with Steve and Max who were both extremely helpful and knowledgeable throughout the entire process. I can't recommend them enough, you definitely won’t find a better service elsewhere

7 July 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thanks for such a lovely review Kay! So glad we were able to help you and that you were happy with our service! Look forward to working with you again soon! Steve, Adviser and Max, Client Relationship Manager.

Rated 5 out of 5 stars

Excellent service and solutions

Mark and Natasha were excellent, helping us through a tricky property search including sealed bids. Once we found and secured our property the service was excellent with a great rate also secured.

Highly recommended.

4 July 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your review – we thoroughly enjoyed helping you and wish you all the happiness in your new home. Mark, Adviser and Natasha, Client Relationship Manager.

Rated 5 out of 5 stars

Amazing

The team could not have been more helpful and knowledgeable. Could not recommend more, stop looking for a mortgage advisor you've found the right one!

3 July 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thanks so much for taking the time to leave such a kind review George. It was our pleasure to assist and we wish you all the best for the future in your new home!

Stephen, Adviser and Max, Client Relationship Manager.

Rated 5 out of 5 stars

Honest & professional.

As an estate agent I deal with mortgage brokers on a daily basis. When it comes to First financial they go above and beyond offering a gold star service. A special mention to Shaun Owens and his team Tom & Zoe who go that extra mile and keep you updated every step of the way. Shaun did my mortgage for me and found me the best rate and got it over the line in record timing. I would definitely recommend First financial to anyone looking for a mortgage or anything to do with financial services.

1 July 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your kind review Jason. Pleasure working with you as always, glad we could assist again with your remortgage. Shaun, Adviser, Zoe, Client Relationship Manager and Tom, Client Relationship Manager.

Rated 5 out of 5 stars

Excellent Service

Excellent mortgage broker, I would fully recommend to anyone requiring assistance in their home purchase. I dealt with Mark and Zoe who were particularly helpful throughout the entire process and provided guidance and solutions where necessary.

1 July 2022
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Thank you for your review Tamara. We wish you the best in your new home and look forward to helping you with your re-mortgage in the future. Mark, Adviser and Zoe, Client Relationship Manager.

Rated 5 out of 5 stars

Amazing service

I just wanted to thank Thomas Pratchett for all his help in assisting us secure the lending we needed in the extremely tight timescale we found ourselves in. Having been let down by a previous broker Thomas was reassuring and confident that we would be approved. There was excellent communication throughout the application. I would definitely recommend.

29 June 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your kind words, it was a pleasure assisting you and achieving the finance with such a tight deadline

I look forward to working with you in the future. Thomas Pratchett, Adviser.

Rated 5 out of 5 stars

Best experience arranging finance.

Best experience arranging finance.. Gavin and Jay were fantastic guiding me through the complexity of arranging a buy to let refinancing and a new purchase family home purchase.. again the best I have worked with !

28 June 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

It was quite a journey! Thank you very much for your kind words Tariq, it was a pleasure helping you and look forward to assisting you in the future. Gavin, Adviser and Jay, Client Relationship Manger.

Rated 5 out of 5 stars

Highly recommend First Financial

Great service and thorough process to finding right mortgage. Thomas Pratchett did brilliantly finding us a boutique mortgage that matched our monthly budget. Highly recommend First Financial.

26 June 2022
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Thank you Samita and Dan, it was a pleasure assisting you both with the mortgage on your new family home.
Please feel free to pass my details onto any friends or family, and I look forward to working with you in the future. Thomas Pratchett, Adviser.

Rated 5 out of 5 stars

Fantastic service

Amazing - cannot fault them in anyway!
In a very stressful move these were the only people who actually made things easier. Responded quickly to all queries, responded to my many, many questions with easy to understand answers. Highly highly recommend!

24 June 2022
Unprompted review
Rated 5 out of 5 stars

Really impressive service

This service was very good. The response was efficient and the advice helpful.

21 June 2022
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Thank you so much for your review Louisa, it was a pleasure helping you. I look forward to supporting you again in the future.
Sophie, Mortgage Advisor.

Rated 5 out of 5 stars

Super efficient service and we got an…

Super efficient service and we got an amazing deal on top of that! Highly recommend!

20 June 2022
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Thank you very much for your kind review! It was our pleasure to assist you. Haris, Operations Manger.

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