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The first direct bank arena is an entertainment-focused indoor arena located in the heart of Leeds, West Yorkshire, England. It is the first in the United Kingdom to have a fan-shaped orientation. The arena officially opened on 4 September 2013, with Sir Elton John, playing to an audience of 12,000
Arena Way, LS2 8BY, Leeds, United Kingdom
3.3
6 reviews
Replied to 66% of negative reviews
Typically replies within 1 month
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Went to See Ne-Yo & Akon in standing, we paid £600 for four tickets, the sound was terrible, you couldn't even hear them singing let alone see them, we were in standing, all we heard was a banging vibration, so dissapointed. Very poor sound quality.
Great arena, been several times and it’s always great. Food and drink prices are not the cheapest but that’s to be expected.
Staff member Damian is an absolute credit to the arena. He turned what was about to be a very traumatic outing for my profoundly disabled daughter fully around and we couldn’t be any more grateful. His kindness, empathy and willingness to be inclusive meant our family got to enjoy an event we otherwise wouldn’t and have made some beautiful memories! A big thank you to him and the arena once again.
booked a show at the first direct arena called wicked wizard of oz cirque spectacular , wow never again , very poor badly presented pantomime left at first available opportunity , what a waste of money completely false advertising for
This event worst show I have ever paid for in my life ,
Reply from first direct bank arena
Hi Simon,
We’re really sorry to hear how disappointed you were with Wicked Wizard of Oz Cirque Spectacular and that it didn’t meet your expectations. We understand how frustrating it is to feel let down by a show you were looking forward to.
While the content and creative direction of a production sit with the touring promoter and production team, we absolutely recognise that this doesn’t lessen your experience as a customer on the night. Your feedback regarding the presentation and advertising of the event has been noted and will be passed on to the promoter.
Thank you for taking the time to share your thoughts with us. We’re genuinely sorry that this visit didn’t reflect the standard of live entertainment we always hope our audiences experience, and we hope you’ll consider returning in future for an event more in line with your expectations.
Kind regards,
first direct bank arena
Visited on Friday 14th November to see Bob Dylan. The weather was horrendous, non stop rain. Getting into the arena was a nightmare, there didn't seem to be any organisation whatsoever. There was massive queues but nobody had a clue which queue to join. We joined a queue and twenty minutes later were told it was only for a certain section, and we had to go to the back of another lengthy queue. Absolute farse. We will never come here again.
Reply from first direct bank arena
Hi David,
We’re really sorry to hear about your experience attending Bob Dylan on 14 November. We completely understand how frustrating it must have been to queue in such poor weather and to feel unsure about which entrance to use.
Our team always aims to make entry as smooth as possible, but the heavy rain and large crowd on the night unfortunately caused some disruption to the usual flow. We’ll be reviewing our queue signage and staff direction to help prevent this happening again in future.
Thank you for taking the time to share your feedback - it genuinely helps us improve the experience for all our guests. We hope you’ll consider giving us another chance to show you the level of organisation and hospitality we’re known for.
Kind regards,
first direct bank arena
Went to watch a concert and used the executive club with a meal before hand and it was excellent, great service and friendly staff.
Reply from first direct bank arena
Hi David,
We are thrilled to hear you had an excellent time at the arena, thank you for your kind words! We look forward to welcoming you back soon.
Kind regards,
first direct bank arena
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