Excellent service, tiles were not only the very best price on the internet, they also arrived promptly, a couple of tiles broken by courier which first4 tiles were more than happy to replace without q... See more
Company replied
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See what reviewers are saying
Multiple packs of tiles were delivered broken and we were refused a return as apparently taking longer than 48 hours to check 22 packs of tiles (ontop of each other) is unreasonable. This rule was not... See more
Absolutely cannot fault the experience I had with First4tiles! Spoke to Andy on the phone about what I wanted, he was really helpful and certainly went the extra mile to make sure I was completely hap... See more
Arrived well packed with no breakages & the driver was very helpful . Only thing was I didn’t receive an email informing me when delivery was planned. Luckily I had a day off when they arrived which... See more
Company replied
Company details
Information provided by various external sources
We are a family run tile retailer based in Lincolnshire and online. We are experienced in all things tiles and tiling and have a big passion for service.
Contact info
Outer Circle Road 3, LN2 4HZ, Lincoln, United Kingdom
- 01522 708125
- customerservice@first4tiles.co.uk
- first4tiles.co.uk
4.5
Excellent
100 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great people to deal with.
Some got broken in delivery but more sent out straight away.Nice people to deal with.
16 March 2023
Reply from first4tiles
Hi Wendy
Thanks for taking the time to leave a review and the kind words. It's appreciated.
All the best.
Reply from first4tiles
Hi Dorrian
Thanks for taking the time to leave a review. We're glad you were pleased with the delivery and the service.
All the best
Reply from first4tiles
Hi Glynn
Thanks for the review. We're glad you were happy with the tiles and the service.
All the best
Reply from first4tiles
Hi. Thanks so much for taking the time to leave a review. We really appreciate it.
All the best
Excellent customer service
Excellent customer service, good quality tiles found cheaper here than anywhere else. Would definitely recommend.
25 May 2023
Reply from first4tiles
Hi. Thanks so much for taking the time to leave this review. We really appreciate it.
All the best
I needed some tiles quick...
I needed some tiles qith a quick turnaround & Ben was nothing but helpful, they even paid for a speedier delivery which was just fanctastic. Customer service is fantastic & the product gorgeous so I am very happy. I will definetly be going to Ben again when I require more tiles.
14 April 2023
Unprompted review
Reply from first4tiles
Hi Lauren
Thank you so much for the kind words and taking the time. I'll make sure Ben sees your comments. He'll be very happy I'm sure.
All the best
first4tiles rescued my project!
I had been badly let down by another tile company. I contacted first4tiles with a request for ultra fast delivery on replacement tiles. They were incredibly helpful and arranged delivery for me in superfast time - saving me condsiderable potential delay and additional costs on my patio project. I am very grateful to the first4tiles team
30 March 2023
Reply from first4tiles
Hi Carole
Thank you for the kind words. We were very happy to have helped out.
All the best
The first4tiles team
Smooth from start to finish
Smooth from start to finish; sample arrived loved it! ordered required amount and arrived very quickly & were well packaged. Would definitely recommend
26 March 2023
Reply from first4tiles
Hi Rebecca
Thanks so much for the five stars, we really appreciate you taking the time.
All the best
Helpful staff and great delivery.....
Staff where very helpful where i needed a change in my order and the Tiles arrived in great condition. delivery was just as described on the website with the driver being very helpful
Would definitely use again
7 March 2023
Reply from first4tiles
Hi Michelle
Thanks very for your kind words, they are very much appreciated.
All the best
We had ordered tiles on line
We had ordered tiles on line, delivery was fine, however the Barcelona tile showed blue on the website and it is actually a sage green, recommend getting a sample tile however short of time would get it from a shop as the colours are completely different. When spoke to the company they were good but had to pay for return so ended up just changing the colour scheme.
13 February 2023
Reply from first4tiles
Hi Lucy
I'm sorry that you were not happy. The images used on our website are supplied from the manufacturer and are not edited apart from some cropping when needed.
We always recommend a sample first as there can be differences with colours in real life compared to the very best calibrated monitor or screen.
That said, on occasion there can even be slight colour variations between different batches of the same tiles which occurs in the manufacturing process.
If you need any further tiles for a future project, please contact me directly and I will see what we can do for you as a goodwill gesture.
All the best
Nathan
Fantastic response to my urgent need of…
Fantastic response to my urgent need of extra tiles.
Even refunded me some of the delivery charge as it was cheaper to send parcel force. They went the extra mile for me, for 3 Tiles !!
Great customer service. Thanks
17 February 2023
Reply from first4tiles
Hi Mrs Walker
Thanks so much for such a kind review. We were happy to help.
All the best
A tem of proffesionals
A tem of proffesionals. They have been extremely helpful and responsive and product quality is great!
27 January 2023
Reply from first4tiles
Hi Ali
Thanks so much for the great review, we really appreciate it.
All the best
Ben Morrison was fantastic in helping…
Ben Morrison was fantastic in helping me sort the delivery. Communication was brilliant and he was extremely patient and helpful with answering all my queries pre ordering. Thanks so much Ben.
26 January 2023
Reply from first4tiles
Hi M
Thanks so much for taking the time to leave such a lovely review, I'll make sure Ben sees this.
All the best
Reply from first4tiles
Hi Jo
Thanks for leaving a review. We're glad you like the tiles. Our courier, although not the cheapest, does deliver quickly and are very careful with the pallets, which is important given what we sell! We hope you choose us again next time.
All the best.
Brilliant customer service again
Brilliant customer service from Nathan & Ben. They recently went above & beyond to help me get extra tiles after the tiles i bought last year were discontinued. Thanks guys! Wouldn’t hesitate to recommend First4tiles. Fantastic price & service.
11 January 2023
Reply from first4tiles
Hi Lynn
We were happy to help ou! Thanks very much for leaving such kind words, we appreciate you taking time.
All the best
Nathan & Ben
Best service
14 January 2023
Reply from first4tiles
Hi Shah
Thanks for leaving us a review, it is very much appreciated.
All the best.
10/10 company - would use again
Really great exprience with First4tiles. Highly recommend and here's why: 1. knowledgeable sales people when you ring up 2. free samples 3. easy to get through to the company 4. extremely price competitive - best price we saw, and then went on sale further. 5. speedy delivery. 6. had a couple of chips on our tiles - no issue, straightaway replacement sent free of charge and delivered the next day. 7. really nice people (Ben, Nathan, Cian personally lovely) ... what more can you ask for! 10/10 will use again.
9 January 2023
Reply from first4tiles
Hi Tina
Thank you so much for taking the time to leave such a lovely review, we really appreciate it.
All the best
Great tile service
Ordered tiles online, slight error from the warehouse on the counting side, rung them up ,they sorted it straight away, no great drama, I can not fault them, highly recommended.
19 December 2022
Reply from first4tiles
Hi Colin
Thanks so much for taking the time to leave a review. Apologies again for the mix up, I'm happy that we could fix it for you quickly.
All the best
Great value tiles
Great value tiles
Ordering easy
Delivery prompt and the tiles are just as good as they looked online!
29 November 2022
Reply from first4tiles
Hi there
Thanks so much for taking the time to leave such a kind review. We hope to see you again soon.
All the best.
Super fast delivery!
21 November 2022
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